Hi, I'm not sure if this is the right forum to post this in, but it was in regards to a Cathay flight, so thought this a good place to start.

I was looking for flights from Melbourne to Hong Kong, and BYOJet came up as the cheapest.. and furthermore, the fare class was clearly stated as 'M Economy', with is Cathay's fully flexible economy class seat.

I'm always a bit paranoid of website crashing, so I did screenshots of the fares, and codes, and my booking confirmation.

Long story cut short.. after booking and paying the $740, I checked on the Cathay 'manage my bookings', and the fare class is S (lowest possible class.. no seat selection, and 25% points accrual).

I called BYOJet, and they've offered to issue a full refund.. they've acknowledged the mistake (in writing).

Can someone help me understand my legal rights here... as a consumer, haven't they entered into a legal contract with me to supply M Economy tickets? Obvoiusly by offering a full refund, they're trying to get out of that obligation.

Any suggestions are appreciated... it really smells like a scam to me!

This is not really a CX problem - it's a problem with the travel agent. And I see you've posted in the online travel agent forum as well. So I'll close this thread.

sxc
Cathay Pacific Moderator