EU261 delay compensation
#16




Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,287
China ATC restrictions not only cover flights between PVG/PEK, but all aircrafts passing through China Airspace....
So OP was on CX254/25 Aug right?
The incoming CX253/25 Aug (STD: 1435HKT) was indeed delayed by around 4 hours. However, I couldn't find any CX flights from PEK/PVG in the morning to early afternoon hours of 25 Aug being significantly delayed.
Flightradar also didn't show B-KQU, the aircraft concerned, operating a mainland China sector on 25 Aug.
Am I missing something?
The incoming CX253/25 Aug (STD: 1435HKT) was indeed delayed by around 4 hours. However, I couldn't find any CX flights from PEK/PVG in the morning to early afternoon hours of 25 Aug being significantly delayed.
Flightradar also didn't show B-KQU, the aircraft concerned, operating a mainland China sector on 25 Aug.
Am I missing something?
#17


Join Date: Aug 2012
Posts: 757
CX flights from HKG to Europe occasionally get delayed by China ATC. There are quite a number of flights to Europe departing at around midnight. On some nights, you will see all these flights to EU got delayed by a few hours.
CX253 is an afternoon flight rather than in the mid-night where there is a wave of CX's 77Ws departure, there is usually spare frames in the afternoon and less likely resulting a delay like this due to technical.
Last edited by LchChester; Aug 28, 2016 at 11:13 am
#18
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
I guess the next question is whether it is a reasonable commercial practice to schedule the return flight CX254 (10.20pm) only 1h50 after the scheduled landing time of CX 253(8.30 pm). Such a schedule obviously has no space for error and requires a very quick turnaround of the aircraft. From a maximising profit point of view you can see why they do this, but the risk of a delay is significant given the long haul nature of the flights. If CX wish to take such a risk (and reap the rewards) in their operation that's their choice, but they should accept that when operating in the EU, EC261 applies.
Anyway, I'll try to have the fight with them. Thanks for the input so far.
Anyway, I'll try to have the fight with them. Thanks for the input so far.
Making a profit is generally acceptable in some corners of this world.
#19




Join Date: Aug 2016
Programs: BAEC
Posts: 10
CX253 was late, arriving 23:39 : CX254 scheduled for 22:20 departed 01:06 just 2hr46 mins late. Therefor, from your own account, 27mins were lost enroute accounting for an arrival 3hr13 mins late. You have proven that it was not the late arrival of CX253 or the late departure of CX254 which caused you to be late.
It was the "extraordinary circumstance" enroute which consumed the 27mins, perhaps adverse weather or ATC, in any event unless you can you can show the plane broke down it wasn't CX. If I were CX I'd consider my case watertight.
As an aside, you mentioned they transfered others to an earlier flight, I think that's called courtesy, an effort to reduce the number of passengers inconvenienced at no cost, a flyer on a codeshare award would rank lower with any airline than status holders and full fare paying CX customers. More than reasonable.
Times & data from flightradar
#20


Join Date: Dec 2015
Location: HK
Programs: MPC DM
Posts: 86
There's a bit of speculation as to if the HKG-LHR flight (CX 253) was due to a technical issue or ATC. I was on this flight. It was ATC. Immediately after the doors closed, the captain explained that the anticipated delay was approx 3 hours (which turned out to be 4 hours). The captain's estimate was based on the time slot given to the flight due to take off immediately before us, so that flight was delayed as well. He also explained it was necessary to get all passengers on board first before being able to request a push back time, and as such it wasn't possible for us to wait it out in the terminal. I was also a bit surprised that long haul flights were badly affected that day. The first meal service was done on the ground before take off.
#21
Original Poster
Join Date: Feb 2016
Posts: 161
Just a quick update on this. I've had a very positive reply from Cathay to my email. They have offered us 300 Euros each straight off in reply to my single original email. I had not actually even mentioned EU261 in this email or the length of delay. They have sent a pair of payment forms that we need to fill our bank details in on and email off.
So, top marks to Cathay. Seems like there was no argument to be had. Thanks to those posters with positive contributions to this thread. Hopefully others will have a similarly painless experience in the future.
So, top marks to Cathay. Seems like there was no argument to be had. Thanks to those posters with positive contributions to this thread. Hopefully others will have a similarly painless experience in the future.
#23
FlyerTalk Evangelist



Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
I'm interested to know how you termed your email if you didn't mention EU261 compensation. I'm surprised they jumped straight to payment of compensation. But well done on getting the right outcome.


