Community
Wiki Posts
Search

EU261 delay compensation

Thread Tools
 
Search this Thread
 
Old Aug 28, 2016 | 6:50 am
  #16  
10 Countries Visited
20 Countries Visited
30 Countries Visited
10 Years on Site
 
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,287
China ATC restrictions not only cover flights between PVG/PEK, but all aircrafts passing through China Airspace....

Originally Posted by hadsst
So OP was on CX254/25 Aug right?

The incoming CX253/25 Aug (STD: 1435HKT) was indeed delayed by around 4 hours. However, I couldn't find any CX flights from PEK/PVG in the morning to early afternoon hours of 25 Aug being significantly delayed.

Flightradar also didn't show B-KQU, the aircraft concerned, operating a mainland China sector on 25 Aug.

Am I missing something?
FlyPointyEnd is offline  
Old Aug 28, 2016 | 10:57 am
  #17  
All eyes on you!
10 Years on Site
 
Join Date: Aug 2012
Posts: 757
Originally Posted by YuropFlyer
Long haul flights RARELY get affected by airspace issues imho - and the delay here seems very much more possibly coming from technical issues rather than some delay of airspace limitation.

CX flights from HKG to Europe occasionally get delayed by China ATC. There are quite a number of flights to Europe departing at around midnight. On some nights, you will see all these flights to EU got delayed by a few hours.

CX253 is an afternoon flight rather than in the mid-night where there is a wave of CX's 77Ws departure, there is usually spare frames in the afternoon and less likely resulting a delay like this due to technical.

Last edited by LchChester; Aug 28, 2016 at 11:13 am
LchChester is offline  
Old Aug 28, 2016 | 3:26 pm
  #18  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Originally Posted by Jonrross
I guess the next question is whether it is a reasonable commercial practice to schedule the return flight CX254 (10.20pm) only 1h50 after the scheduled landing time of CX 253(8.30 pm). Such a schedule obviously has no space for error and requires a very quick turnaround of the aircraft. From a maximising profit point of view you can see why they do this, but the risk of a delay is significant given the long haul nature of the flights. If CX wish to take such a risk (and reap the rewards) in their operation that's their choice, but they should accept that when operating in the EU, EC261 applies.

Anyway, I'll try to have the fight with them. Thanks for the input so far.
1:50 is entirely reasonable to turn an aircraft. A marginally efficient ground staff, and CX is a lot more than marginally efficient, can get this done quite well.

Making a profit is generally acceptable in some corners of this world.
Often1 is offline  
Old Aug 28, 2016 | 4:17 pm
  #19  
10 Countries Visited20 Countries Visited30 Countries Visited5 Years on Site
 
Join Date: Aug 2016
Programs: BAEC
Posts: 10
Post

Originally Posted by Jonrross
The flight arrived 3h13 late in HKG. The reason for the delay was that the arriving aircraft was delayed due to problems in China airspace.
That appears to be an assumption, and probably incorrect.
CX253 was late, arriving 23:39 : CX254 scheduled for 22:20 departed 01:06 just 2hr46 mins late. Therefor, from your own account, 27mins were lost enroute accounting for an arrival 3hr13 mins late. You have proven that it was not the late arrival of CX253 or the late departure of CX254 which caused you to be late.
It was the "extraordinary circumstance" enroute which consumed the 27mins, perhaps adverse weather or ATC, in any event unless you can you can show the plane broke down it wasn't CX. If I were CX I'd consider my case watertight.
As an aside, you mentioned they transfered others to an earlier flight, I think that's called courtesy, an effort to reduce the number of passengers inconvenienced at no cost, a flyer on a codeshare award would rank lower with any airline than status holders and full fare paying CX customers. More than reasonable.
Times & data from flightradar
JockBossBob is offline  
Old Aug 29, 2016 | 8:43 pm
  #20  
All eyes on you!
10 Years on Site
 
Join Date: Dec 2015
Location: HK
Programs: MPC DM
Posts: 86
Originally Posted by LchChester
CX253 is an afternoon flight rather than in the mid-night where there is a wave of CX's 77Ws departure, there is usually spare frames in the afternoon and less likely resulting a delay like this due to technical.
There's a bit of speculation as to if the HKG-LHR flight (CX 253) was due to a technical issue or ATC. I was on this flight. It was ATC. Immediately after the doors closed, the captain explained that the anticipated delay was approx 3 hours (which turned out to be 4 hours). The captain's estimate was based on the time slot given to the flight due to take off immediately before us, so that flight was delayed as well. He also explained it was necessary to get all passengers on board first before being able to request a push back time, and as such it wasn't possible for us to wait it out in the terminal. I was also a bit surprised that long haul flights were badly affected that day. The first meal service was done on the ground before take off.
chater is offline  
Old Sep 5, 2016 | 8:02 am
  #21  
Original Poster
 
Join Date: Feb 2016
Posts: 161
Just a quick update on this. I've had a very positive reply from Cathay to my email. They have offered us 300 Euros each straight off in reply to my single original email. I had not actually even mentioned EU261 in this email or the length of delay. They have sent a pair of payment forms that we need to fill our bank details in on and email off.

So, top marks to Cathay. Seems like there was no argument to be had. Thanks to those posters with positive contributions to this thread. Hopefully others will have a similarly painless experience in the future.
Jonrross is offline  
Old Sep 5, 2016 | 8:14 am
  #22  
All eyes on you!
15 Years on Site
 
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Programs: KrisFlyer Gold
Posts: 9,605
Thank you for your feedback and great (and surprising!) to see that CX did manage this in such a positive way
YuropFlyer is offline  
Old Sep 6, 2016 | 8:04 pm
  #23  
sxc
FlyerTalk Evangelist
10 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
I'm interested to know how you termed your email if you didn't mention EU261 compensation. I'm surprised they jumped straight to payment of compensation. But well done on getting the right outcome.
sxc is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.