Does CX enforce the MSC rule for checked bags?
#1
Original Poster




Join Date: Apr 2008
Location: PNW
Programs: UA MP 1K; DL Silver; IHG Diamond/ Ambassador
Posts: 1,973
Does CX enforce the MSC rule for checked bags?
According to CX rules, a MP Gold member can bring 3x 32kg checked bags to the USA. However, on the AA website, OW Sapphire only gets 2x 23kg.
Will CX enforce the MSC rule if I book: HKG-SFO-DFW, with the domestic leg on AA? (Whole itinerary issued in one ticket).
Any first hand experience?
Will CX enforce the MSC rule if I book: HKG-SFO-DFW, with the domestic leg on AA? (Whole itinerary issued in one ticket).
Any first hand experience?
#2



Join Date: Jan 2005
Location: CEB & LAS
Programs: CX GO, TSA Pre✓ Afflictions: TSASS
Posts: 735
Yes, CX will let you check in with the MP GO rules, no problem.
Coming back should also be the same -- AA gives OW members the same allowances that their own members get. If the check in agent gives you any hassle ask for a supervisor to clear it. If that doesn't work, then you can argue the MSC rule and get them to approve it that way. You might need to show them the CX website where it says what MP GO members get. If you are worried about the return trip, print out that page in advance and show it to the AA agent.
I do this all the time as an MP GO and I've never had a problem with 3x 32kg pieces in either direction.
Coming back should also be the same -- AA gives OW members the same allowances that their own members get. If the check in agent gives you any hassle ask for a supervisor to clear it. If that doesn't work, then you can argue the MSC rule and get them to approve it that way. You might need to show them the CX website where it says what MP GO members get. If you are worried about the return trip, print out that page in advance and show it to the AA agent.
I do this all the time as an MP GO and I've never had a problem with 3x 32kg pieces in either direction.
#3



Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,240
Coming back should also be the same -- AA gives OW members the same allowances that their own members get. If the check in agent gives you any hassle ask for a supervisor to clear it. If that doesn't work, then you can argue the MSC rule and get them to approve it that way. You might need to show them the CX website where it says what MP GO members get. If you are worried about the return trip, print out that page in advance and show it to the AA agent.
I do this all the time as an MP GO and I've never had a problem with 3x 32kg pieces in either direction.
I do this all the time as an MP GO and I've never had a problem with 3x 32kg pieces in either direction.
#4



Join Date: Jan 2005
Location: CEB & LAS
Programs: CX GO, TSA Pre✓ Afflictions: TSASS
Posts: 735
You may have been lucky, but AA does not need to follow the extra allowance given by CX to its lite members that are outside of the OW scale.
<snip>
I think previously AA allowed J pax to bring 3*32kg, so maybe that's where the confusion comes from, but I think AA recently amended the rules.
<snip>
I think previously AA allowed J pax to bring 3*32kg, so maybe that's where the confusion comes from, but I think AA recently amended the rules.
I also heard that this was changing, but I have not experienced any problems in person. It could be that I've been lucky in getting poorly informed agents recently, or it could be that the policy hasn't actually changed yet. It'd be nice to see an official notice of some sort about it.
#5
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
Following MSC, CX is 3x cabin allowance (only 32 kg for J and F cabins).
For return AA is actually 3x32 kg if they don't follow MSC.
I don't know if it's changing or not, the agents and FAs also address with regard to my "EXP" status... (ie: You should get 3x32 kg since you are an EXP member).
For return AA is actually 3x32 kg if they don't follow MSC.
Until recently it was definitely AA's policy to give OW members baggage privileges equivalent to their corresponding AA elite level. AA wasn't required to do that, but chose to for whatever reason.
I also heard that this was changing, but I have not experienced any problems in person. It could be that I've been lucky in getting poorly informed agents recently, or it could be that the policy hasn't actually changed yet. It'd be nice to see an official notice of some sort about it.
I also heard that this was changing, but I have not experienced any problems in person. It could be that I've been lucky in getting poorly informed agents recently, or it could be that the policy hasn't actually changed yet. It'd be nice to see an official notice of some sort about it.
#6
Original Poster




Join Date: Apr 2008
Location: PNW
Programs: UA MP 1K; DL Silver; IHG Diamond/ Ambassador
Posts: 1,973
I started this thread because of a recent experience in April. I don't know if many things changed from then til now.
I booked a PEY ticket for April from DFW-LAX-HKG-TPE vv in Feb back when I was a MP Silver. Ticket was updated when I became Gold two weeks later.
Updated ticket read "2pcs x 32kg each free." I called AA at that time and they told me that I was only allowed "2pcs x 25kg."
I did not want to risk having to pay for the third bag at the airport, so I just followed the AA agent's advice. It seemed to me that the CX and AA systems do not "communicate."
True enough, when I checked in at DFW, the agent even refused to issue my LAX-HKG-MNL boarding passes and lounge passes, and tagged my bag only until HKG. She said that AA has "very limited" access to the CX check-in system and she could not do anymore than that. :roll eyes:
I booked a PEY ticket for April from DFW-LAX-HKG-TPE vv in Feb back when I was a MP Silver. Ticket was updated when I became Gold two weeks later.
Updated ticket read "2pcs x 32kg each free." I called AA at that time and they told me that I was only allowed "2pcs x 25kg."
I did not want to risk having to pay for the third bag at the airport, so I just followed the AA agent's advice. It seemed to me that the CX and AA systems do not "communicate."
True enough, when I checked in at DFW, the agent even refused to issue my LAX-HKG-MNL boarding passes and lounge passes, and tagged my bag only until HKG. She said that AA has "very limited" access to the CX check-in system and she could not do anymore than that. :roll eyes:
#8
FlyerTalk Evangelist



Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
I think MSC only applies to what is 'normal' without taking status into account. Which means that normally, your ticket would only be allowed for say J allowance, then its whatever CX allows that will be honoured throughout.
So if its say just economy, its 2x23kg for CX flights, and that will be printed on your ticket as 02P. AA will then have to honor that allowance as MSC. AA does not have to honour what CX would give you on top of your normal allowance. But they will give you extra allowance as OW Sapphire on you AA flights.
So if its say just economy, its 2x23kg for CX flights, and that will be printed on your ticket as 02P. AA will then have to honor that allowance as MSC. AA does not have to honour what CX would give you on top of your normal allowance. But they will give you extra allowance as OW Sapphire on you AA flights.

