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Originally Posted by tng11
(Post 26425720)
Count me surprised too. The FAs were courteous and incredibly apologetic, and the 3 of us just smiled and forgave the FAs for their missteps. Since we didn't make a huge deal out of it on board, I didn't expect any particular service recovery. Nor do I think it was deliberate in any way - as they wouldn't have any incentive to make a mess of the cabin.
My suspicion is that they were relatively new. I hate to judge based on age, but they were definitely younger than any crew I had experienced on any previous CX F flight. One of the FAs didn't even seem to know how to pull the table out - which meant it was likely their first time serving the F cabin? I would like to think that this was truly a bad day for CX and I'm willing to forgive that (I would be more angry if I did pay the $20,000/person for full fare F though.) I did have another egregious experience with CX a few days later - I checked into the lounge using my mobile boarding pass. The person at reception proceeded to drop my iPhone as they were scanning the barcode, which fortunately didn't sustain any additional noticeable damage (it was well-used already.) I remember being in J a number of years back and an FA spilled water all over my lap. She immediately apologized and brought over F pajamas as my pants dried. It was a nice gesture...and my first glimpse into Cathay F :p Maybe you're right though that they might be new, and perhaps relatively nervous as well. |
Let me add my 0.3 cents to the discussion.
In the last several month I have been on CX F (from HKG, FRA and LHR), LX F (ZRH and LAX), LH F (LAX, FRA, MUC), BA F (SFO, LHR), TG F (BKK) and NH F (NRT). The most important feature for me is the Seat and the ability to sleep. In this Case CX wins (wide seat, good privacy, not much disturbance from people walking thru the isles). Second is LH F and LX F(only on the 330). NH F is next, the LX on the 340 and distant last is BA (380 is barely ok, 747 is more like business class and far too dense). Next is food. LH wins (this is obviously more a personal preference), LX and NH second, then CX and TG and BA distant last. Service: all are good in a different way, the asian carriers more distant, LH and LX more personal. Again distant last: BA (just to give you an example: Asking for some ice water 30 min before landing, expecting a glass, ice cubes and water. FA just drops a small bottle into my lap). Lounges: Really depends on the airport. CX: HKG is pretty good, FRA acceptable and LHR completely unacceptable (overcrowded, far to hot, small and inedible food). LX: The new F lounge is excellent LH: great in MUC and FRA. good at LHR, unacceptable in DXB NH: acceptable in NRT TG: very good in BKK Connecting experience: LH: great in MUC, not really acceptable in FRA LX: just barely ok TG: Very good BA: barely ok if you stay inside T5. If you need to do T3-T5 it is unacceptable CX: HKG is a great airport, but they should provide buggy services from/to the lounge or gate for larger distances for F passengers. They also should provide special security/immigration like LH (especially in the FCT) or TG. Overall: Compared to others CX is pretty good, but they have room to improve. |
Originally Posted by tng11
(Post 26425720)
My suspicion is that they were relatively new. I hate to judge based on age, but they were definitely younger than any crew I had experienced on any previous CX F flight. One of the FAs didn't even seem to know how to pull the table out - which meant it was likely their first time serving the F cabin?
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Originally Posted by tng11
(Post 26425720)
Count me surprised too. The FAs were courteous and incredibly apologetic, and the 3 of us just smiled and forgave the FAs for their missteps. Since we didn't make a huge deal out of it on board, I didn't expect any particular service recovery. Nor do I think it was deliberate in any way - as they wouldn't have any incentive to make a mess of the cabin.
My suspicion is that they were relatively new. I hate to judge based on age, but they were definitely younger than any crew I had experienced on any previous CX F flight. One of the FAs didn't even seem to know how to pull the table out - which meant it was likely their first time serving the F cabin? I would like to think that this was truly a bad day for CX and I'm willing to forgive that (I would be more angry if I did pay the $20,000/person for full fare F though.) I did have another egregious experience with CX a few days later - I checked into the lounge using my mobile boarding pass. The person at reception proceeded to drop my iPhone as they were scanning the barcode, which fortunately didn't sustain any additional noticeable damage (it was well-used already.) |
Originally Posted by heyheyha
(Post 26425552)
HKG-TPE and vice versa is one route where the FAs are somewhat indifferent, but even then, it still beats a lot of their competitors in hard/soft product.
The only inflight service I got was a delivery of chicken pastry (akin to posh roll) and a Nestea in a paper bag, and the cleaning up of said paper bag about 20 mins after. This is akin to what QF does for MEL-SYD domestic. They didn't sell any duty free either, which might count as service. That said the flight there was only 69 mins, which must be something of a record. |
Originally Posted by phol
(Post 26428132)
Its very strange, even in the cheapest restaurant it would be odd to have multiple waiters spill things on you. Is there something you're not telling us here? Was there heavy turbulence? Are you distractingly beautiful?!
Nope, no turbulence during any of the meal services. The last word people would describe me with is "beautiful" too. I think it was a case of stage fright that escalated to more stage fright - they were particularly embarrassed about the incidents and that fear led them to even more missteps. |
I'm guessing that there was some crewing problem that meant that they had to put a team on F who basically had never been trained to do it, and then, yes, stage fright!
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