Anyone else having issues with CX iOS App?
Mar 30, 2015 | 7:59 pm
#1
Original Poster
Join Date: Jul 2005
Location: Hong Kong
Programs: CX Diamond, UA Platinum, SPG Plat, Marriott Plat
Posts: 123
Anyone else having issues with CX iOS App?
Just got the splash page..nothing else. Re-installed the app and now can't log-in...just says "OK" and a button that when pressed sends me back to the login screen.
Mentioned it to MP but they referred me to a tech support dept. It's not worth my time to troubleshoot this with them... Just wondering of others also having issues..
I'm using iOS 8.2 on and iPhone 6+
Mentioned it to MP but they referred me to a tech support dept. It's not worth my time to troubleshoot this with them... Just wondering of others also having issues..
I'm using iOS 8.2 on and iPhone 6+
Mar 30, 2015 | 9:26 pm
#2
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
It sometimes just gets stuck on the splash page and other times it says I have no bookings. Sometimes if I'm lucky, I will have issues on the website (ie: OLCI), but the app works great.
I think it works better when I'm in the US than in China and Hong Kong, ironically.
I seem to have more issues on iOS than on Android though right now it seems both are working fine for me.
I think it works better when I'm in the US than in China and Hong Kong, ironically.
I seem to have more issues on iOS than on Android though right now it seems both are working fine for me.
Mar 31, 2015 | 2:59 am
#4
Join Date: Mar 2005
Location: Hong Kong
Programs: CX Diamond
Posts: 372
I've had mixed results with it.
Early on it didn't show any of my bookings, then only some. Now it does show them all.
I managed to check in for todays flight to SIN using it but just tried to check in for my return and it failed. I had to use the website instead.
In general I find it extremely slow though a better check in experience than the prior iteration.
I just wish it still had flight schedules!
Anyway, off to the First Class lounge Champagne Bar for a glass of bubbly!
Early on it didn't show any of my bookings, then only some. Now it does show them all.
I managed to check in for todays flight to SIN using it but just tried to check in for my return and it failed. I had to use the website instead.
In general I find it extremely slow though a better check in experience than the prior iteration.
I just wish it still had flight schedules!
Anyway, off to the First Class lounge Champagne Bar for a glass of bubbly!
Mar 31, 2015 | 6:11 am
#5
Join Date: May 2009
Posts: 6,978
Just got the splash page..nothing else. Re-installed the app and now can't log-in...just says "OK" and a button that when pressed sends me back to the login screen.
Mentioned it to MP but they referred me to a tech support dept. It's not worth my time to troubleshoot this with them... Just wondering of others also having issues..
I'm using iOS 8.2 on and iPhone 6+
Mentioned it to MP but they referred me to a tech support dept. It's not worth my time to troubleshoot this with them... Just wondering of others also having issues..
I'm using iOS 8.2 on and iPhone 6+
Mar 31, 2015 | 10:14 pm
#6
Join Date: Feb 2009
Location: DEN
Programs: Hyatt Globalist, Bonvoy Titanium, CX DM, SQ Gold
Posts: 1,608
Just got the splash page..nothing else. Re-installed the app and now can't log-in...just says "OK" and a button that when pressed sends me back to the login screen.
Mentioned it to MP but they referred me to a tech support dept. It's not worth my time to troubleshoot this with them... Just wondering of others also having issues..
I'm using iOS 8.2 on and iPhone 6+
Mentioned it to MP but they referred me to a tech support dept. It's not worth my time to troubleshoot this with them... Just wondering of others also having issues..
I'm using iOS 8.2 on and iPhone 6+
Today (Wednesday 01 APR) it seems OK though.
Feb 18, 2019 | 9:37 am
#7
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,115
Can't log in after update tonight. Oauth2 error https://community.fitbit.com/t5/Web-...r/td-p/1150391
Feb 18, 2019 | 5:43 pm
#8
Join Date: Oct 2013
Posts: 299
Can't log in after update tonight. Oauth2 error https://community.fitbit.com/t5/Web-...r/td-p/1150391
Feb 18, 2019 | 8:33 pm
#10
Join Date: Oct 2013
Posts: 299
Their changelog just said iOS 9 no longer support.
But anyone if haven't update, pls hold you fire. The new manage booking page now missing transit duration reminder, and login function is solely redirect to CX web, no in the app Touch/Face ID support
But anyone if haven't update, pls hold you fire. The new manage booking page now missing transit duration reminder, and login function is solely redirect to CX web, no in the app Touch/Face ID support
Feb 18, 2019 | 9:07 pm
#11
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,115
Shouldn't have been labelled as an app update, should've been properly labelled as an app Enhancement.
Feb 24, 2019 | 10:50 pm
#13
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,115
Last edited by percysmith; Feb 25, 2019 at 5:37 am
Feb 25, 2019 | 7:48 am
#15
Join Date: Oct 2013
Posts: 299