Help changing ticket segment
Jun 30, 2014 | 8:53 pm
#1
Original Poster
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
Help changing ticket segment
So I'm flying PVG-HKG-JFK-HKG-PVG.
I'm currently booked PVG-HKG on KA 865 (CX ticket), and HKG-JFK on CX 846.
I want to change my flight PVG-HKG to a CX flight (that's 20 minutes earlier, CX 367), but when I do it online and when I call in, they say they can't change it before they have to reissue both segments and my second segment (HKG-JFK) is fully booked.
I've checked and there is availability in my booking class, and there are plenty of seats available (in both segments).
I often change my tickets last minute and this is the first time I've had an issue.
So what can I do at this point? I don't know if it really can't be changed or a case of lack of know-how of the CX ticketing office agents.
I'm currently booked PVG-HKG on KA 865 (CX ticket), and HKG-JFK on CX 846.
I want to change my flight PVG-HKG to a CX flight (that's 20 minutes earlier, CX 367), but when I do it online and when I call in, they say they can't change it before they have to reissue both segments and my second segment (HKG-JFK) is fully booked.
I've checked and there is availability in my booking class, and there are plenty of seats available (in both segments).
I often change my tickets last minute and this is the first time I've had an issue.
So what can I do at this point? I don't know if it really can't be changed or a case of lack of know-how of the CX ticketing office agents.
Jul 1, 2014 | 1:37 am
#3
Original Poster
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
I guess my issue is no longer an issue. I decided to change my flight to an earlier day.
And yes I was checking them together. I basically let me go through all the changes until I hit confirm after payment of $0 difference and then it tells me my seats are no longer available.
And yes I was checking them together. I basically let me go through all the changes until I hit confirm after payment of $0 difference and then it tells me my seats are no longer available.
Jul 1, 2014 | 3:23 am
#4
Join Date: Jun 2009
Location: LHR
Programs: CX GO, BA Gold, OZ*G, IHG Spire RA
Posts: 318
Understand this is no longer an issue for OP but for PVG-HKG you can show up early and they will put you on the earliest available flight for no change fee. I've done this as SL, GO, and DM and never had an issue. Unless the flight is full of course.
Jul 1, 2014 | 8:07 pm
#5
Original Poster
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
However with the whole married segments available being different, I decided to fly two days earlier; I have the times I want and now I'm on an earlier HKG-JFK flight.
Jul 6, 2014 | 11:40 pm
#6
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
To add on that, CX also has Point of Sale (POS) restriction. The availability for the same (married) segment(s) can be different depending on where you look it up / which country the TKT was issued from.