Delayed, entitled to compensation?
Jul 1, 2014 | 6:14 am
#17
Original Poster
Join Date: Apr 2014
Location: Norway
Programs: Eurobonus Silver
Posts: 59
So i finally got a reply, they are offering me 150USD (voucher) or a upgrade certificate. As I am most likely to not fly alone the next time, I'm thinking the voucher is the best bet, what do you think?
Jul 1, 2014 | 12:32 pm
#18
Join Date: Jun 2014
Location: Austin, TX USA
Programs: BA, CX, LH, WN
Posts: 211
The "services" voucher which CX sends has a very limited use. It has a validity of 1 year and can be used in any CX ticketing counter or CX/KA operated flights worldwide.
Note that this would be a physical voucher and CANNOT be used online.
Note that this would be a physical voucher and CANNOT be used online.
Jul 1, 2014 | 8:44 pm
#19
Join Date: Aug 2011
Location: Hong Kong
Programs: CX (elite) and a few others (non-elite)
Posts: 687
And, if our experience is anything to go by, you aren't assured of the upgrade in advance. You have to present it at check-in, and it is only on a "space-available" basis. Oh, and it won't work on redemption tickets (including redemption upgrades)
The memsahib got one of those once and was unable to use it despite trying for an entire year
The memsahib got one of those once and was unable to use it despite trying for an entire year
Jul 2, 2014 | 4:05 am
#20
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold/OW emerald, QR
Posts: 17,062
The typical one-class upgrade voucher can only be used at the airport. And it comes very low in the order of upgrades (after cash or miles opup and some other vouchers), so no certainty in being able to use it. It is really worth for longhaul flights but hard to use. I usually fly J longhaul and, like IanFromHKG, I lost one of them as I could not upgrade from J to F on some ten segments. It might be easier from Y to PE.
If you wish to use it, you should check that the flight is quite empty in the next class of service, but even then...
If you wish to use it, you should check that the flight is quite empty in the next class of service, but even then...
Jul 2, 2014 | 11:09 am
#21
Original Poster
Join Date: Apr 2014
Location: Norway
Programs: Eurobonus Silver
Posts: 59
Are you referring to the voucher or the upgrade certificate? That the upgrade certificate can only be used in person sort of makes sense, but if i can't use the voucher online it's virtually useless.
Last edited by sitrus; Jul 2, 2014 at 11:10 am Reason: Auto correct....
Jul 2, 2014 | 11:28 pm
#24
Join Date: Jun 2014
Location: Austin, TX USA
Programs: BA, CX, LH, WN
Posts: 211
Yes - I am talking about the voucher. I have $150 worth of them and the only way to use those is by physically using them at Cathay Pacific ticketing counters or on CX/KA flights. Yes - now I feel I should have settled for something else apart from these stupid vouchers.
Jul 3, 2014 | 11:15 am
#25
Original Poster
Join Date: Apr 2014
Location: Norway
Programs: Eurobonus Silver
Posts: 59
Yes - I am talking about the voucher. I have $150 worth of them and the only way to use those is by physically using them at Cathay Pacific ticketing counters or on CX/KA flights. Yes - now I feel I should have settled for something else apart from these stupid vouchers.
Last edited by sitrus; Jul 3, 2014 at 11:20 am