Seconds
Feb 26, 2014 | 11:17 pm
#46
Join Date: Jul 2008
Location: LHR/HKG
Programs: BA Gold, SPG Gold, Marriott Gold, HHon Diamond, Fairmont Prem
Posts: 222
I'm surprised to hear this. I assumed most airlines had a policy similar to that of BA's whereby FAs are not permitted to serve meals from a lower class to pax seated in a higher class - so if there is insufficient catering, then there will be no op-up(s). I am, of course, no expert on CX... or BA for that matter!!
Feb 26, 2014 | 11:26 pm
#47
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
Wow, this is bizarre. I've flown LAX-HKG at least a dozen times in all classes and I've never noticed an attitude problem there. I'm not saying you guys are all wrong of course -- I'm just feeling cognitive dissonance because I haven't experienced it myself.
What's the problem in LAX, check in staff or gate staff or ?
What's the problem in LAX, check in staff or gate staff or ?
Feb 27, 2014 | 12:57 am
#48
Join Date: Jan 2005
Location: CEB & LAS
Programs: CX GO, TSA Pre✓ Afflictions: TSASS
Posts: 735
I thought the LAX staff handled it admirably. It was all a giant pain but they did fine, given the circumstances.
Feb 28, 2014 | 9:39 pm
#49
Join Date: Feb 2005
Posts: 868
I'm surprised to hear this. I assumed most airlines had a policy similar to that of BA's whereby FAs are not permitted to serve meals from a lower class to pax seated in a higher class - so if there is insufficient catering, then there will be no op-up(s). I am, of course, no expert on CX... or BA for that matter!!