New CX boarding procedure: 3 lines
Apr 1, 2015, 12:34 pm
#46
Join Date: Oct 2014
Location: San Francisco
Programs: Amex Platinum, SPG Gold, Hertz Pres Circle
Posts: 77
Apr 2, 2015, 9:18 am
#47
Suspended
Join Date: Apr 2013
Posts: 19
New CX boarding procedure: 3 lines
On CX101 i see 4 lines.
1) Business class + diamond + emerald
2) marco polo club (with image of gold, silver and green) + one world Sapphire
3) premium economy
4) economy
I guess CX really is downgrading the worth of the gold card (as published benefits say business class privileges)
Also flew in from PVG last night (KA) and there were 3 lines
1) diamond+first
2) business + marco polo (gold, silver green)
3) economy
It was pretty funny cause there were only 4 people in the economy line. Everyone else was either a green of higher.
1) Business class + diamond + emerald
2) marco polo club (with image of gold, silver and green) + one world Sapphire
3) premium economy
4) economy
I guess CX really is downgrading the worth of the gold card (as published benefits say business class privileges)
Also flew in from PVG last night (KA) and there were 3 lines
1) diamond+first
2) business + marco polo (gold, silver green)
3) economy
It was pretty funny cause there were only 4 people in the economy line. Everyone else was either a green of higher.
Apr 3, 2015, 6:43 am
#48
Join Date: Dec 2002
Location: Hong Kong
Posts: 2,172
Putting green in 2 is really stupid. Defeats the whole point.
Apr 3, 2015, 9:15 am
#50
Original Poster
Join Date: May 2009
Posts: 6,978
Which is why CX should go the AA route and start training people that unless you are called, don't get up to get in. With the OW benefits and airline's own tiers, it's really hard to maintain multiple lines with space as limitations. AA does it really well with calling people, and of course turning people away whey they try to sneak in when it isn't their turn.
Apr 3, 2015, 9:21 am
#51
Join Date: Dec 2010
Location: DCA/IAD
Programs: AA EXP/OW Emerald
Posts: 209
Which is why CX should go the AA route and start training people that unless you are called, don't get up to get in. With the OW benefits and airline's own tiers, it's really hard to maintain multiple lines with space as limitations. AA does it really well with calling people, and of course turning people away whey they try to sneak in when it isn't their turn.
Apr 3, 2015, 10:32 am
#52
Join Date: Apr 2014
Location: Hong Kong, London, Toronto, Bangkok
Programs: MPC, OneWorld, 1865 Voyager, Hyatt, Horizon Club
Posts: 149
Wish the same for CX agents, please tell them to go away, esp those with 13 year olds and their auntie and uncle and their wives and husbands. Or those masquerading as MPC. Or the 5 guest with that one Green. Or even Silver/Gold.
Apr 3, 2015, 10:51 am
#53
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
Apr 5, 2015, 3:46 pm
#54
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,238
Which is why CX should go the AA route and start training people that unless you are called, don't get up to get in. With the OW benefits and airline's own tiers, it's really hard to maintain multiple lines with space as limitations. AA does it really well with calling people, and of course turning people away whey they try to sneak in when it isn't their turn.
Apr 5, 2015, 7:08 pm
#55
Join Date: Aug 2011
Location: Hong Kong
Programs: CX (elite) and a few others (non-elite)
Posts: 687
1) F/DM/OWE
2) J/GO/OWS
3) SL/PEY/GR
4) Everyone else
The trouble is, there isn't often space for four lanes. So the better approach is a filter system before getting to two queues. All F/DM/OWE are escorted (or directed by a fast-track lane) to the front of the economy line. J/GO/OWS to the front of the premium line. SL/PEY/GR join the back of the premium line. Everyone else joins the end of the economy line
I have. To my embarrassment it even happened to me, as I mistakenly thought that travelling J as a OWE (CX/DM) I could join the F group