Missing Reservation in MBB
#1
Original Poster

Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,873
Missing Reservation in MBB
I suppose to have 2 future reservations. However now I only see 1 of 2.
The one I saw was the one was missing before. The missing one now is the newly booked by my Travel Agent after they have problem with MBB (which caused my OLCI cancelled).
any one experience same issue?
The one I saw was the one was missing before. The missing one now is the newly booked by my Travel Agent after they have problem with MBB (which caused my OLCI cancelled).
any one experience same issue?
#2



Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,344
Did the TA put your MPC Number in?..Logout of MMB, and try searching for your itin with name/PNR..i've had a 'missing' MMB entry in the past when there was a mismatch between my name with MPC and on a TA booking (middle name
#3


Join Date: May 2009
Posts: 6,978
I suppose to have 2 future reservations. However now I only see 1 of 2.
The one I saw was the one was missing before. The missing one now is the newly booked by my Travel Agent after they have problem with MBB (which caused my OLCI cancelled).
any one experience same issue?
The one I saw was the one was missing before. The missing one now is the newly booked by my Travel Agent after they have problem with MBB (which caused my OLCI cancelled).
any one experience same issue?
By the way, related to this, I wanted to do a last minute date change with a CX ticket from TPE to HKG, called MPO, and the very helpful agent said something "oh, to do this I would first need to cancel this...", and then she let out a horror sound and told me: "so sorry Mr. X, I accidentally cancelled your whole ticket, I need to get my supervisor, please wait", and then after 10 minutes on hold everything is back to "normal", I remember I was like, "W-T-heck...." anyway, wonder if the system is just messy at the moment.
#4
Original Poster

Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,873
I think CX has a big problem with the system now.
Update-
Yes, I can find the booking if I do it as a "guest". Well I know the booking is still there because I can still see it on checkmytrip. I called the SIN local office and they told me all the information are in proper order. Nothing is a miss. When I gave her the PNR for this trip, she is able to locate my other reservation using my profile. So the profile is correct.
so not really sure what went wrong.
Last edited by lingua101; Apr 24, 2013 at 10:57 pm
#5
Original Poster

Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,873
Never. However, with a slew of posts recently about OLCI problems, and my personal minor problems with OLCI (always shows up blank on my website if I don't go the menu bar route but uses the direct route), I am wondering if these are syntoms of big problems.
By the way, related to this, I wanted to do a last minute date change with a CX ticket from TPE to HKG, called MPO, and the very helpful agent said something "oh, to do this I would first need to cancel this...", and then she let out a horror sound and told me: "so sorry Mr. X, I accidentally cancelled your whole ticket, I need to get my supervisor, please wait", and then after 10 minutes on hold everything is back to "normal", I remember I was like, "W-T-heck...." anyway, wonder if the system is just messy at the moment.
By the way, related to this, I wanted to do a last minute date change with a CX ticket from TPE to HKG, called MPO, and the very helpful agent said something "oh, to do this I would first need to cancel this...", and then she let out a horror sound and told me: "so sorry Mr. X, I accidentally cancelled your whole ticket, I need to get my supervisor, please wait", and then after 10 minutes on hold everything is back to "normal", I remember I was like, "W-T-heck...." anyway, wonder if the system is just messy at the moment.
#6
Original Poster

Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,873
Still can't see my reservation for Monday on MMB. Not sure if I can do OLCI tomorrow morning.
I tried to call eService after few looping saying all the agents are busy the phone got disconnected.
I call the MPC line got picked up by Pinoy agent. Keep telling me that I can use non member route and refuse to pass the call to the supervisor.
I tried to call eService after few looping saying all the agents are busy the phone got disconnected.
I call the MPC line got picked up by Pinoy agent. Keep telling me that I can use non member route and refuse to pass the call to the supervisor.
#7

Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
Wirelessly posted (iPhone 4: Mozilla/5.0 (iPad; CPU OS 6_1_3 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B329 Safari/8536.25)
Just do the no. Member route and put back the membership number then you are good to go..... No need to complicate yourself.....
Just do the no. Member route and put back the membership number then you are good to go..... No need to complicate yourself.....
#8
Original Poster

Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,873
Wirelessly posted (iPhone 4: Mozilla/5.0 (iPad; CPU OS 6_1_3 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B329 Safari/8536.25)
Just do the no. Member route and put back the membership number then you are good to go..... No need to complicate yourself.....
Just do the no. Member route and put back the membership number then you are good to go..... No need to complicate yourself.....
then why not showing up?
#10

Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
Wirelessly posted (iPhone 4: Mozilla/5.0 (Linux; Android 4.1.2; C6603 Build/10.1.A.1.434) AppleWebKit/537.31 (KHTML, like Gecko) Chrome/26.0.1410.58 Mobile Safari/537.31)
the membership number is there!!! they keep telling me nothing wrong with the reservation. the membership number is there.
then why not showing up?
If it's there, remove it then add it back, simple as that.
Had numerous experiences with that and solved myself everytime
Originally Posted by lingua101
Wirelessly posted (iPhone 4: Mozilla/5.0 (iPad; CPU OS 6_1_3 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B329 Safari/8536.25)
Just do the no. Member route and put back the membership number then you are good to go..... No need to complicate yourself.....
Just do the no. Member route and put back the membership number then you are good to go..... No need to complicate yourself.....
then why not showing up?
Had numerous experiences with that and solved myself everytime
#11
Original Poster

Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,873
Wirelessly posted (iPhone 4: Mozilla/5.0 (Linux; Android 4.1.2; C6603 Build/10.1.A.1.434) AppleWebKit/537.31 (KHTML, like Gecko) Chrome/26.0.1410.58 Mobile Safari/537.31)
If it's there, remove it then add it back, simple as that.
Had numerous experiences with that and solved myself everytime
If it's there, remove it then add it back, simple as that.
Had numerous experiences with that and solved myself everytime

