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I'm still waiting for my miles to post almost a month after mailing my boarding passes.
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mine has been good
took them less than 1 week to have it post... i think around 3 days? my flight was back in april |
I think mine are probably an anomaly - booked before MH officially became part of OW, and flown after the joining date. Don't know why it's taking CX so long to rectify though.
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Just to close this off - got my J 125% miles for the Z class fare posted about 6 weeks after I mailed in my boarding passes.
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Still waiting for 2 flights to credit to BA Executive Club, Z-Class Business fare, and additional 2 flights just flown are also expected to be a problem. Others who choose to earn on BAEC have had similar problems, just mentioning so you know it's not just Marco Polo members that are affected. Early problems with J & D appear to have been reduced in frequency, Z-Class appears to remain a problem at this time.
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I'm having the same problem. Flew Z class business and submitted boarding passes and e ticket receipt. Now got a response that said the the request was rejected since the miles were credited to another account.
Not sure how that's possible as the boarding passes have my MP account printed on there. This is ridiculous. |
I cannot believe that miles from March and April have not posted. While I did not keep the boarding cards I checked that every one had the CX number and MH have confirmed it all in writing but CX won't post. Oneworld? I don't think so........I will now lose over 50,000 miles apparently.
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Originally Posted by turntheheatdown
(Post 20966589)
I cannot believe that miles from March and April have not posted. While I did not keep the boarding cards I checked that every one had the CX number and MH have confirmed it all in writing but CX won't post. Oneworld? I don't think so........I will now lose over 50,000 miles apparently.
It's unfortunate that you no longer have your boarding pass. It's always a good idea to keep them, especially when travelling on partner airlines. Try calling MPO and explain to them your situation. Sometimes they accept copies of electronic ticket/receipt as proof. |
I have flown MH Z class to Europe earlier this month, and my mileage did not get posted on my Marco Polo Club account despite my Marco Polo Club number shows up on ALL boarding passes.
I have mailed my original boarding passes back to the Marco Polo Club via registered mail. The mail should have been delivered yesterday, but up till now, nothing showed up in the "Missing mileage claim" section. I have called up the Marco Polo Club tonight, trying to follow up, and cannot get connected to a single agent. I have been put on hold for more than 10 minutes each call, and still could not get connected to an agent. This is TERRIBLE service. :td: |
Originally Posted by lesteryen
(Post 21033818)
I have mailed my original boarding passes back to the Marco Polo Club via registered mail. The mail should have been delivered yesterday, but up till now, nothing showed up in the "Missing mileage claim" section.
Originally Posted by lesteryen
(Post 21033818)
I have called up the Marco Polo Club tonight, trying to follow up, and cannot get connected to a single agent. I have been put on hold for more than 10 minutes each call, and still could not get connected to an agent. This is TERRIBLE service. :td:
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It took maybe 1-2 weeks after mailing for the record to appear on my MPO profile.
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Time for MH flights to post?
FYI - I took MH flight (4 legs) from May23 to Jun 10. The miles were not posted as of July 10. Of course I did not keep original boarding pass !!
Call MPC on Jul 11th spoke to them nicely, explain that I gave all the numbers before flying, today (16th) the miles were credited to my MPC account. It can happen! There is hope! Good luck. |
Originally Posted by CanucksHKG
(Post 21033851)
Only 10 minutes??! Must be your first time calling into MPC :eek:
And about 10 minutes for Beijing but don't expect them to do anything not absolutely allowed in the rules now (ibid) |
I have received a computer generated email from CX Marco Polo last week that my missing mileage claim for 3 MH sectors were rejected due to nonsense reasons such as, class ineligible for mileage accrual (I bought MH Z class which I should be able to accrue mileage), passenger name not on passenger list (I boarded the flight and have my Marco Polo Club number printed on the MH Boarding Pass), as well as mileage credited to another program (well, my CX Marco Polo number and status was clearly printed on my MH Boarding Pass).
I have called up CX Marco Polo and they promised they would follow up for me about this. A few days later, all the missing mileage were credited to my Marco Polo account. |
My MH flights are still not posted into MPC.
2 flights on 3Jan and 1 flight on 5jan..... Sigh.... |
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