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-   -   Time for MH flights to post? (https://www.flyertalk.com/forum/cathay-pacific-cathay/1449759-time-mh-flights-post.html)

sxc May 25, 2013 8:17 pm

I'm still waiting for my miles to post almost a month after mailing my boarding passes.

cyncynangel May 27, 2013 5:05 pm

mine has been good
took them less than 1 week to have it post...

i think around 3 days? my flight was back in april

sxc May 27, 2013 7:32 pm

I think mine are probably an anomaly - booked before MH officially became part of OW, and flown after the joining date. Don't know why it's taking CX so long to rectify though.

sxc Jun 18, 2013 12:47 am

Just to close this off - got my J 125% miles for the Z class fare posted about 6 weeks after I mailed in my boarding passes.

jakesterUK Jun 18, 2013 2:50 pm

Still waiting for 2 flights to credit to BA Executive Club, Z-Class Business fare, and additional 2 flights just flown are also expected to be a problem. Others who choose to earn on BAEC have had similar problems, just mentioning so you know it's not just Marco Polo members that are affected. Early problems with J & D appear to have been reduced in frequency, Z-Class appears to remain a problem at this time.

hkgflyer Jun 19, 2013 10:38 pm

I'm having the same problem. Flew Z class business and submitted boarding passes and e ticket receipt. Now got a response that said the the request was rejected since the miles were credited to another account.

Not sure how that's possible as the boarding passes have my MP account printed on there. This is ridiculous.

turntheheatdown Jun 21, 2013 3:32 pm

I cannot believe that miles from March and April have not posted. While I did not keep the boarding cards I checked that every one had the CX number and MH have confirmed it all in writing but CX won't post. Oneworld? I don't think so........I will now lose over 50,000 miles apparently.

CanucksHKG Jun 21, 2013 3:39 pm


Originally Posted by turntheheatdown (Post 20966589)
I cannot believe that miles from March and April have not posted. While I did not keep the boarding cards I checked that every one had the CX number and MH have confirmed it all in writing but CX won't post. Oneworld? I don't think so........I will now lose over 50,000 miles apparently.

You need to turn down the heat. :p
It's unfortunate that you no longer have your boarding pass. It's always a good idea to keep them, especially when travelling on partner airlines.
Try calling MPO and explain to them your situation. Sometimes they accept copies of electronic ticket/receipt as proof.

lesteryen Jul 3, 2013 9:13 am

I have flown MH Z class to Europe earlier this month, and my mileage did not get posted on my Marco Polo Club account despite my Marco Polo Club number shows up on ALL boarding passes.

I have mailed my original boarding passes back to the Marco Polo Club via registered mail. The mail should have been delivered yesterday, but up till now, nothing showed up in the "Missing mileage claim" section.

I have called up the Marco Polo Club tonight, trying to follow up, and cannot get connected to a single agent. I have been put on hold for more than 10 minutes each call, and still could not get connected to an agent. This is TERRIBLE service. :td:

CanucksHKG Jul 3, 2013 9:17 am


Originally Posted by lesteryen (Post 21033818)
I have mailed my original boarding passes back to the Marco Polo Club via registered mail. The mail should have been delivered yesterday, but up till now, nothing showed up in the "Missing mileage claim" section.

Just cause it arrived at CX doesn't = it have arrived at the respective department. Nor is it the only case they have to work on. Give it a week or so.


Originally Posted by lesteryen (Post 21033818)
I have called up the Marco Polo Club tonight, trying to follow up, and cannot get connected to a single agent. I have been put on hold for more than 10 minutes each call, and still could not get connected to an agent. This is TERRIBLE service. :td:

Only 10 minutes??! Must be your first time calling into MPC :eek:

sxc Jul 3, 2013 11:04 pm

It took maybe 1-2 weeks after mailing for the record to appear on my MPO profile.

donald2993 Jul 16, 2013 3:57 am

Time for MH flights to post?
 
FYI - I took MH flight (4 legs) from May23 to Jun 10. The miles were not posted as of July 10. Of course I did not keep original boarding pass !!

Call MPC on Jul 11th spoke to them nicely, explain that I gave all the numbers before flying, today (16th) the miles were credited to my MPC account.

It can happen! There is hope!

Good luck.

percysmith Jul 16, 2013 4:21 am


Originally Posted by CanucksHKG (Post 21033851)
Only 10 minutes??! Must be your first time calling into MPC :eek:

Took me about 30 minutes last night to connect to Manila (time to write and post post#1 of http://www.flyertalk.com/forum/catha...ul-2013-a.html to 10:23PM).

And about 10 minutes for Beijing but don't expect them to do anything not absolutely allowed in the rules now (ibid)

lesteryen Jul 16, 2013 7:03 am

I have received a computer generated email from CX Marco Polo last week that my missing mileage claim for 3 MH sectors were rejected due to nonsense reasons such as, class ineligible for mileage accrual (I bought MH Z class which I should be able to accrue mileage), passenger name not on passenger list (I boarded the flight and have my Marco Polo Club number printed on the MH Boarding Pass), as well as mileage credited to another program (well, my CX Marco Polo number and status was clearly printed on my MH Boarding Pass).

I have called up CX Marco Polo and they promised they would follow up for me about this. A few days later, all the missing mileage were credited to my Marco Polo account.

lingua101 Jan 11, 2014 1:15 pm

My MH flights are still not posted into MPC.

2 flights on 3Jan and 1 flight on 5jan.....

Sigh....


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