Coupon Status: CONTROL
Aug 27, 2012 | 2:05 am
#1
Original Poster
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,611
Coupon Status: CONTROL
I'm holding an Asia Miles redemption ticket issued by CX (ticket number starting with 160), for KA flights (3 digit KA flight numbers, not codeshare). There are no CX flights on the booking.
When I download the eticket from cathaypacific.com for both the outbound and return sector it says the coupon status is "CONTROL". I've seen this when I have BA or AA flights on the itinerary but this is the first time I've seen a KA flight listed like that, whereas usually it says OPEN (or similar).
Is this normal?
When I download the eticket from cathaypacific.com for both the outbound and return sector it says the coupon status is "CONTROL". I've seen this when I have BA or AA flights on the itinerary but this is the first time I've seen a KA flight listed like that, whereas usually it says OPEN (or similar).
Is this normal?
Aug 27, 2012 | 8:24 am
#4
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,100
I've seen the word CONTROL on my tickets twice in the last year (both were on redemption tickets involving CX + other OW airlines).
I called CX, AA, BA to make sure everything was okay. I wasn't told what the word CONTROL meant, but was reassured that my bookings were all okay.
The flights were also okay in the end. No hiccups. Hope this helps.
I called CX, AA, BA to make sure everything was okay. I wasn't told what the word CONTROL meant, but was reassured that my bookings were all okay.
The flights were also okay in the end. No hiccups. Hope this helps.
Aug 27, 2012 | 12:42 pm
#6
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,243
I'm holding an Asia Miles redemption ticket issued by CX (ticket number starting with 160), for KA flights (3 digit KA flight numbers, not codeshare). There are no CX flights on the booking.
When I download the eticket from cathaypacific.com for both the outbound and return sector it says the coupon status is "CONTROL". I've seen this when I have BA or AA flights on the itinerary but this is the first time I've seen a KA flight listed like that, whereas usually it says OPEN (or similar).
Is this normal?
When I download the eticket from cathaypacific.com for both the outbound and return sector it says the coupon status is "CONTROL". I've seen this when I have BA or AA flights on the itinerary but this is the first time I've seen a KA flight listed like that, whereas usually it says OPEN (or similar).
Is this normal?
It is a new issue brought by the migration to Amadeus. While in CUPID CX and KA are treated as the same (host) airline, Amadeus treat them as 2. After an airline issues a E-TKT, the airline will transfer the authority to lift the coupons on other airlines' segments to the operating airlines (think of how coupons are teared off in paper TKTs), thus the word "CONTROL."
Aug 27, 2012 | 7:15 pm
#8
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,588
I had CONTROL when I issued a mixed-airline ticket. HKG-HND on CX and HND-HKD (Hakodate) on a JL flight. So yes it could be other career on CX 160 stock.
My other thoughts are if your itinery is out of normal. In my case, award tickets are allowed 2 stop-overs but I wanted to stay in Tokyo both enroute to Hokkaido and on the way back. So I issued an award such that Tokyo-Hakodate segment return flights occur within 24hours such that my stay in Hakodate isn't considered a "stop-over". This way I managed to have 1 week in Tokyo, go to Hakodate for 24hour trip, back to Tokyo stay for another week.
Let me gurantee you those Manila MPC staff won't know this is allowed within award rules.
My other thoughts are if your itinery is out of normal. In my case, award tickets are allowed 2 stop-overs but I wanted to stay in Tokyo both enroute to Hokkaido and on the way back. So I issued an award such that Tokyo-Hakodate segment return flights occur within 24hours such that my stay in Hakodate isn't considered a "stop-over". This way I managed to have 1 week in Tokyo, go to Hakodate for 24hour trip, back to Tokyo stay for another week.
Let me gurantee you those Manila MPC staff won't know this is allowed within award rules.
Aug 27, 2012 | 7:51 pm
#9
Original Poster
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,611
FWIW, the eticket says that it's issued in Manila.
I guess this is just the new normal.