Different levels of service for different ethnicities
#1
Original Poster
Join Date: Jul 2010
Location: USA and Hong Kong
Programs: CX SL
Posts: 45
Different levels of service for different ethnicities
I work with a small fund, and part of an even smaller HK office. Just relocated to HK trying to establish the HK office as a 4 man team; 3 of us are white (2 Americans, 1 Brit) and 1 Chinese from Beijing. We have not begun to hire any locals or any staff for that matter.
We have had to travel back to NYC about once a month for half a year now. I've been trying to be more active in the expat community so I've read about the "gwai" advantage, and how it applies to CX, but does anyone else think it is a Gwai disadvantage now? Perhaps I was a lowly SL and havent flown since being GO, but... My observation:
- They seem to think the "gwai's" are more likely to complain thus they stay out of our way. We've seen better service being directed to other local Cantonese speakers many times (because so many FA's are now from HK) and they seem less willing to help us out. Meal options to us were denied ("Sorry, none left") and I see them carrying the EXACT option that I wanted 3 minutes later to... you guessed it, someone who asked in Cantonese.
- "Mainland" Chinese get treated like sh*t, there's no way to get around it. I dont know how else to put it, maybe cause our mainland colleague barely speaks English or Cantonese (only Mandarin) but I can confirm this.
Anyone else have similar experiences in recent times, aka 2010 onwards? observations??? maybe I should change my name Chris Colby to Chris Chan, to thorw them off on the manifest!
We have had to travel back to NYC about once a month for half a year now. I've been trying to be more active in the expat community so I've read about the "gwai" advantage, and how it applies to CX, but does anyone else think it is a Gwai disadvantage now? Perhaps I was a lowly SL and havent flown since being GO, but... My observation:
- They seem to think the "gwai's" are more likely to complain thus they stay out of our way. We've seen better service being directed to other local Cantonese speakers many times (because so many FA's are now from HK) and they seem less willing to help us out. Meal options to us were denied ("Sorry, none left") and I see them carrying the EXACT option that I wanted 3 minutes later to... you guessed it, someone who asked in Cantonese.
- "Mainland" Chinese get treated like sh*t, there's no way to get around it. I dont know how else to put it, maybe cause our mainland colleague barely speaks English or Cantonese (only Mandarin) but I can confirm this.
Anyone else have similar experiences in recent times, aka 2010 onwards? observations??? maybe I should change my name Chris Colby to Chris Chan, to thorw them off on the manifest!
#2

Join Date: Jun 2007
Location: Sydney
Programs: JL Sapphire, Aegean Gold, Accor Platinum, HHonours Gold
Posts: 790
I work with a small fund, and part of an even smaller HK office. Just relocated to HK trying to establish the HK office as a 4 man team; 3 of us are white (2 Americans, 1 Brit) and 1 Chinese from Beijing. We have not begun to hire any locals or any staff for that matter.
We have had to travel back to NYC about once a month for half a year now. I've been trying to be more active in the expat community so I've read about the "gwai" advantage, and how it applies to CX, but does anyone else think it is a Gwai disadvantage now? Perhaps I was a lowly SL and havent flown since being GO, but... My observation:
- They seem to think the "gwai's" are more likely to complain thus they stay out of our way. We've seen better service being directed to other local Cantonese speakers many times (because so many FA's are now from HK) and they seem less willing to help us out. Meal options to us were denied ("Sorry, none left") and I see them carrying the EXACT option that I wanted 3 minutes later to... you guessed it, someone who asked in Cantonese.
- "Mainland" Chinese get treated like sh*t, there's no way to get around it. I dont know how else to put it, maybe cause our mainland colleague barely speaks English or Cantonese (only Mandarin) but I can confirm this.
Anyone else have similar experiences in recent times, aka 2010 onwards? observations??? maybe I should change my name Chris Colby to Chris Chan, to thorw them off on the manifest!
We have had to travel back to NYC about once a month for half a year now. I've been trying to be more active in the expat community so I've read about the "gwai" advantage, and how it applies to CX, but does anyone else think it is a Gwai disadvantage now? Perhaps I was a lowly SL and havent flown since being GO, but... My observation:
- They seem to think the "gwai's" are more likely to complain thus they stay out of our way. We've seen better service being directed to other local Cantonese speakers many times (because so many FA's are now from HK) and they seem less willing to help us out. Meal options to us were denied ("Sorry, none left") and I see them carrying the EXACT option that I wanted 3 minutes later to... you guessed it, someone who asked in Cantonese.
- "Mainland" Chinese get treated like sh*t, there's no way to get around it. I dont know how else to put it, maybe cause our mainland colleague barely speaks English or Cantonese (only Mandarin) but I can confirm this.
Anyone else have similar experiences in recent times, aka 2010 onwards? observations??? maybe I should change my name Chris Colby to Chris Chan, to thorw them off on the manifest!
#4




Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,287
Try flying Philippine Airlines, they love "gwai's " very much....all their golden girls will fawn over you the entire flight....just kidding, although they do tend to like serving caucasians first.
I do noticed that for some CX FAs, they do like talking to Cantonese speakers but thats the same when I'm on a flight with a Filipino crew member, however it doesn't happen all the time. As for the meal option, perhaps the passenger was a DM, and they got his orders first, and only served it then? Not for anything but there was one time when an FA asked me what I wanted for lunch so she could set it aside, perhaps it was because a majority of those on the J cabin were op-ups.
As for mainland Chinese...well...sucks to be them actually...but they could be such a pain too, on a flight from SIN one time, they were standing and walking around while the plane was taxing, and they tend to be quite loud.
I do noticed that for some CX FAs, they do like talking to Cantonese speakers but thats the same when I'm on a flight with a Filipino crew member, however it doesn't happen all the time. As for the meal option, perhaps the passenger was a DM, and they got his orders first, and only served it then? Not for anything but there was one time when an FA asked me what I wanted for lunch so she could set it aside, perhaps it was because a majority of those on the J cabin were op-ups.
As for mainland Chinese...well...sucks to be them actually...but they could be such a pain too, on a flight from SIN one time, they were standing and walking around while the plane was taxing, and they tend to be quite loud.
#5
Join Date: Apr 2009
Location: TLV
Programs: UA Platinum, Avis Chairman, Marriott Gold, Hilton Gold, GA Pilot
Posts: 3,225
I am an American based in TLV and speak both Hebrew and English but find that when I speak English to travel service providers here - rental car counters, airline check-in etc. that I'm treated better (except in the security line where Hebrew gives a huge advantage). When TWA flew to TLV they were known for having surly flight attendants on that route as compared to El Al - I think they just didn't know how to deal with the Israelis.
#6
Join Date: Aug 2011
Posts: 1,421
Also Indian flight attendants in our experience always treat indian passengers badly-regardless of MPC status
#7
FlyerTalk Evangelist



Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
Is that a can opener I hear?
#8
Join Date: Jan 2012
Location: HKG
Programs: CX MPC Gold, ICH Plat Amb
Posts: 41
Try BA for a day and you will immediately know racism is not yet dead in this world. For non-white and non-Indian people like me, it is always a complete lower-class experience on BA. Many times, I tried to return to my seat from bathroom and somehow the BA FAs would come and police the policy of 'going back to your cabin'. I need to show my J BP to prove I am a J passenger returning to my J seat after using the J bathroom. Never an apology for the annoyance.
#9
Join Date: Oct 2004
Location: Asia/Europe
Programs: CX, OZ, MU (+AY, DL), Shangri-La, Hilton
Posts: 7,233
Nothing to do with ethnicity as such, there is just a big distrust and dislike of Mainlanders in HK generally. I think in Singapore as well.
#10
FlyerTalk Evangelist


Join Date: Jul 2003
Location: Florida
Posts: 30,343
I am HK Chinese. I have never felt any better treatment. From what I experienced before, CX is not so much racially-biased in any aspect.
Try BA for a day and you will immediately know racism is not yet dead in this world. For non-white and non-Indian people like me, it is always a complete lower-class experience on BA. Many times, I tried to return to my seat from bathroom and somehow the BA FAs would come and police the policy of 'going back to your cabin'. I need to show my J BP to prove I am a J passenger returning to my J seat after using the J bathroom. Never an apology for the annoyance.
Try BA for a day and you will immediately know racism is not yet dead in this world. For non-white and non-Indian people like me, it is always a complete lower-class experience on BA. Many times, I tried to return to my seat from bathroom and somehow the BA FAs would come and police the policy of 'going back to your cabin'. I need to show my J BP to prove I am a J passenger returning to my J seat after using the J bathroom. Never an apology for the annoyance.

When we managed to get in front of the families blocking the boarding area, the BA GAs waived us to head back... not until I shoved our J BPs in front of their face...
Though sometimes I cannot blame the BA folks stereo-typing people based on the behaviors I have seen at YYZ.
#11
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
We have had to travel back to NYC about once a month for half a year now. I've been trying to be more active in the expat community so I've read about the "gwai" advantage, and how it applies to CX, but does anyone else think it is a Gwai disadvantage now? Perhaps I was a lowly SL and havent flown since being GO, but...
#12
Ambassador: Japan Airlines



Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 17,150
#14

Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
There are other great airline out there in Hong Kong but your blanket statement is simply not true. Ask American Express and Citibank on how many hundred thousand of CX co-branded card you will have a basic idea on how many Hong Kong people actually holds MPC membership, even it is Green Member.
BTW I fail to see someone that doesn't live in Hong Kong, and doesn't fly mainly on Cathay Pacific to comment about Hong Kong and CX.
#15
Ambassador: Japan Airlines



Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 17,150
Sorry but you are wrong at least for my extended family. We do 75% of all our flying with CX / KA (well for me 100%). For tour group there's less control on which airline you fly, but most of them advertise the airline they are flying with a particular group so there is a factor in there.
There are other great airline out there in Hong Kong but your blanket statement is simply not true. Ask American Express and Citibank on how many hundred thousand of CX co-branded card you will have a basic idea on how many Hong Kong people actually holds MPC membership, even it is Green Member.
BTW I fail to see someone that doesn't live in Hong Kong, and doesn't fly mainly on Cathay Pacific to comment about Hong Kong and CX.
There are other great airline out there in Hong Kong but your blanket statement is simply not true. Ask American Express and Citibank on how many hundred thousand of CX co-branded card you will have a basic idea on how many Hong Kong people actually holds MPC membership, even it is Green Member.
BTW I fail to see someone that doesn't live in Hong Kong, and doesn't fly mainly on Cathay Pacific to comment about Hong Kong and CX.

