|
Originally Posted by Colby1
(Post 18952696)
I work with a small fund, and part of an even smaller HK office. Just relocated to HK trying to establish the HK office as a 4 man team; 3 of us are white (2 Americans, 1 Brit) and 1 Chinese from Beijing. We have not begun to hire any locals or any staff for that matter.
We have had to travel back to NYC about once a month for half a year now. I've been trying to be more active in the expat community so I've read about the "gwai" advantage, and how it applies to CX, but does anyone else think it is a Gwai disadvantage now? Perhaps I was a lowly SL and havent flown since being GO, but... My observation: - They seem to think the "gwai's" are more likely to complain thus they stay out of our way. We've seen better service being directed to other local Cantonese speakers many times (because so many FA's are now from HK) and they seem less willing to help us out. Meal options to us were denied ("Sorry, none left") and I see them carrying the EXACT option that I wanted 3 minutes later to... you guessed it, someone who asked in Cantonese. - "Mainland" Chinese get treated like sh*t, there's no way to get around it. I dont know how else to put it, maybe cause our mainland colleague barely speaks English or Cantonese (only Mandarin) but I can confirm this. Anyone else have similar experiences in recent times, aka 2010 onwards? observations??? maybe I should change my name Chris Colby to Chris Chan, to thorw them off on the manifest! As a side note - i havent noticed CX cabin crew to be picky in who they give better service to, just as BA cant be accused of 'racism'. |
Originally Posted by JALPak
(Post 18958398)
Actually a lot of HK people just join a tour group or fly whatever is the cheapest. A lot of them don't even know what MPC is.
im sure many ppl around the world doesnt know what FFP is anyway. but many are MPC GR in hk. I dont think that as an Ambassador on FT, this is the sort of content to post in order to padpost your account. ANYWAY, back on topic, i can assure you CX as a company do not have a policy to racially provide you better service. BUT, some individual FA may decide to do one or the other. I've had SE Asian FAs giving me preferential treatment on 1 way or the other (+ve and -ve) However, I don't have enough sample to talk about "Chinese" FAs. but in general i dont "see" them giving preferential treatment - but if you're talking about FAs being "shy" and dont actively go after english speaking pax, i'm sure CX is not the only airline tht have this problem. I was on JL and there was only 1 FA who served me the whole flight, even when she was on the other side of the cabin. I dont think JL was trying to isolate pax with FAs but just that many others didnt want to speak in english... |
Originally Posted by JALPak
(Post 18958889)
You can disagree if you want. But a blanket statement of "HK people fly a lot on CX/KA and many have MPC status" without any data backing it up is just the same. Most of my friends who live and grow up in HK does not even know what AM or MPC is. Not everyone is as obsess with FFPs or airlines as FTers are.
you cannot say many HK ppl only pick the cheapest airline and join package either. cuz now they've learnt that they'll get shot in the head or get run over by busses. |
Originally Posted by phol
(Post 18959078)
Just be thankful you're not mainland Chinese :D
|
Whichever perception you have, vote with your feet. You are the customer!
There are so many choices flying ex HKG. Years ago commuting between family and work, I tried to avoid CX with those English speaking Asian crews, and I flew QF instead. Those QF oldies treated everyone the same - sh*t. Forget CX, try UA |
You know what? CX crew do discriminate. They discriminate against passengers that give them nothing back. They discriminate against passengers who don't give them a motivation to serve. They discriminate against passengers who treat them badly.
I smile to the people who serve me, am always pleasant, give them compliments and thank yous and guess what....I get good service in return. |
Originally Posted by sxc
(Post 18959404)
You know what? CX crew do discriminate. They discriminate against passengers that give them nothing back. They discriminate against passengers who don't give them a motivation to serve. They discriminate against passengers who treat them badly.
I smile to the people who serve me, am always pleasant, give them compliments and thank yous and guess what....I get good service in return. if one goes to any place with ideas of racism and various other discriminations, they tend to over react and convert every action even if kind as racist!! Cathay Loves chinese, they know they need chinese to survive longterm |
Originally Posted by sxc
(Post 18959404)
You know what? CX crew do discriminate. They discriminate against passengers that give them nothing back. They discriminate against passengers who don't give them a motivation to serve. They discriminate against passengers who treat them badly.
I smile to the people who serve me, am always pleasant, give them compliments and thank yous and guess what....I get good service in return. |
Originally Posted by Colby1
(Post 18952696)
... - "Mainland" Chinese get treated like sh*t, there's no way to get around it. I dont know how else to put it, maybe cause our mainland colleague barely speaks English or Cantonese (only Mandarin) but I can confirm this. ... Eg. "Mali Zhang" became "Mary M.L. Chang" In addition to learning English, they even learned to speak Cantonese which was popular with the Chinese in Canada during that time. |
Originally Posted by daniellam
(Post 18959619)
In addition to learning English, they even learned to speak Cantonese which was popular with the Chinese in Canada during that time.
Also, it appears to me that it is easier to tell people apart (HK vs Mainland) than many people realize, especially those who deal with both groups of people often (those in the service industry, like CX FA's). |
Originally Posted by kaka
(Post 18959145)
your point being?
im sure many ppl around the world doesnt know what FFP is anyway. but many are MPC GR in hk. I dont think that as an Ambassador on FT, this is the sort of content to post in order to padpost your account. |
Originally Posted by CX HK
(Post 18959690)
Haven't been to Canada in a long time - but last I heard, it still is very predominantly Cantonese speakers / HKers there.
Also, it appears to me that it is easier to tell people apart (HK vs Mainland) than many people realize, especially those who deal with both groups of people often (those in the service industry, like CX FA's). |
Originally Posted by sxc
(Post 18959404)
You know what? CX crew do discriminate. They discriminate against passengers that give them nothing back. They discriminate against passengers who don't give them a motivation to serve. They discriminate against passengers who treat them badly.
I smile to the people who serve me, am always pleasant, give them compliments and thank yous and guess what....I get good service in return. Basically if you treat them nicely, they will treat you the same way. Man, they are just human beings, they have emotions as well; FAs as far as I can see they are not afraid of talking to people of different races, but they are afraid of people who are troublesome. I have seen a Hong Kong couple who are particularly troublesome (keep pressing the ring button, keep asking for instant noodles and different requests), thinking themselves are privileged because they were in J class. FAs would want to avoid them - no matter your races. However, the same group of FAs can still keep their smiles and served me drinks- I believed they deserved some compliments and I did write a compliment card for them. Talking about racial differences, CX will not be on my list - but likely another OneWorld Airline would be on the top. |
Originally Posted by sxc
(Post 18959404)
You know what? CX crew do discriminate. They discriminate against passengers that give them nothing back. They discriminate against passengers who don't give them a motivation to serve. They discriminate against passengers who treat them badly.
I smile to the people who serve me, am always pleasant, give them compliments and thank yous and guess what....I get good service in return. some (white black green yellow you name it) love to have a DYKWIA attitude and they will get a WDGAF attitude back.
Originally Posted by JALPak
(Post 18959705)
I was just disagreeing with cxfan1960's generalization of HK people fly a lot on CX/KA and many have MPC status.
|
Originally Posted by kaka
(Post 18959928)
Thank you! I'm sure that's how most CX FAs are up front.
some (white black green yellow you name it) love to have a DYKWIA attitude and they will get a WDGAF attitude back. then i disagree with your disagreement because many ppl are MPC memebers and they dont realize it because they hold CX AMEX. |
| All times are GMT -6. The time now is 8:56 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.