Email to CX - response ?
May 31, 2012 | 8:40 pm
#5
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,807
May 31, 2012 | 9:18 pm
#7
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,607
Last year I wrote a letter to MPC and sent it by regular post. I got a reply by email (proper reply, not some canned template) within around 3 weeks.
The reply was unfortunately not what I was hoping for, but it was clear that they had digested what I said and passed on my feedback. I couldn't really ask for anything more.
The reply was unfortunately not what I was hoping for, but it was clear that they had digested what I said and passed on my feedback. I couldn't really ask for anything more.
Jun 1, 2012 | 4:37 am
#9
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,226
Since this year I found that the easiet way to ensure quick (1~2 weeks) and proper response is by writing the comment form on board. Of course, that's if you have the oppertunity. MPO has failed to respond any of my email this year.