Error on MMB After Change Over to new system?
Feb 14, 2012 | 7:48 am
#1
Original Poster
Join Date: Oct 2007
Location: Left
Programs: FT
Posts: 7,281
Error on MMB After Change Over to new system?
Anyone else get an error that says you have not issued a ticket for this booking? Says ticket will be cancelled unless it is issued?
Ticket was a reward booking with BA miles. Funny, out of 10 issued tickets, 5 have this warning but 5 do not.
Ticket was a reward booking with BA miles. Funny, out of 10 issued tickets, 5 have this warning but 5 do not.
Feb 14, 2012 | 8:11 am
#2
Join Date: Feb 2011
Location: Hong Kong
Programs: CX MarcoPolo (SL), BA Executive Club (GO)
Posts: 1,875
I think currently there are some significant problems with Manage My Booking. If you have concerns, it will be best to call. Most times when I try to even log on to MMB it says error.
Feb 14, 2012 | 8:14 am
#3
Original Poster
Join Date: Oct 2007
Location: Left
Programs: FT
Posts: 7,281
been on hold for 30 minutes...i have the BA tix numbers that I suspect will be requried since the tickets have issued on BA stock. the locator is now the same as BA's so that is easy. will revert once i know what the issue is although if they do not answer in the next 15 minutes, I will have to try again later.
Feb 14, 2012 | 8:26 am
#4
Original Poster
Join Date: Oct 2007
Location: Left
Programs: FT
Posts: 7,281
seems to be a technical glitch since all BA ticket numbers on those 5 tickets that show the error are all loaded in the system.
they will try to see if they can fix the message...said to give it a few days but noted everything should be fine with the ticket numbers as they have issued...I will keep monitoring over the next few days.
they will try to see if they can fix the message...said to give it a few days but noted everything should be fine with the ticket numbers as they have issued...I will keep monitoring over the next few days.
Feb 14, 2012 | 8:36 am
#5
Join Date: Nov 2008
Location: New York City
Programs: UA 1K, CX Dia, Marriott Titanium, Hilton Dia
Posts: 385
Wow same problem
I was coming here to post the exact same thing, my flight on CX on MMB says the same message about it not being ticketed (this was booked as award travel through BA). I have 2 others reservations with BA award tickets on CX that are fine. I do hope that there is not a problem as it says to call Asia Miles and when I do all I get is a busy signal. CX might be a 5 star airline in the air, but their customer support rates as 1 star.
Feb 14, 2012 | 8:57 am
#6
Original Poster
Join Date: Oct 2007
Location: Left
Programs: FT
Posts: 7,281
I was coming here to post the exact same thing, my flight on CX on MMB says the same message about it not being ticketed (this was booked as award travel through BA). I have 2 others reservations with BA award tickets on CX that are fine. I do hope that there is not a problem as it says to call Asia Miles and when I do all I get is a busy signal. CX might be a 5 star airline in the air, but their customer support rates as 1 star.
Feb 14, 2012 | 5:52 pm
#8
Join Date: Jan 2005
Location: Sydney, Australia
Programs: QF Gold LTG (ow Saph), HHon Silver, Marriot Gold
Posts: 3,011
Same problem with a QF issued CX reward for travel Fri 17th.
I do have a ticket number though so presume that it just hasnt come across.
Will let you know shortly.
I do have a ticket number though so presume that it just hasnt come across.
Will let you know shortly.
Feb 14, 2012 | 7:26 pm
#9
Join Date: Jan 2010
Location: Melbourne, Australia
Posts: 79
CX internal system error!?!?!?
Hey guys,
Cant even check the status of my waitlist in manage my booking! Anyone else getting this error:
Believe me, I have logged in and out and on two accounts and two separate devices, and still the same error. I need to know when my flight is and calling them is just pointless since all I get is the busy tone.
Help?
Thanks.
Cant even check the status of my waitlist in manage my booking! Anyone else getting this error:
We're sorry, due to an internal system error, we are unable to process this request. Please close the current browser and log in again.
Help?
Thanks.
Last edited by cxfan1960; Feb 14, 2012 at 7:47 pm Reason: Merged by MOD to existing thread.
Feb 14, 2012 | 7:29 pm
#10
Join Date: Feb 2012
Posts: 110
Hey guys,
Cant even check the status of my waitlist in manage my booking! Anyone else getting this error:
Believe me, I have logged in and out and on two accounts and two separate devices, and still the same error. I need to know when my flight is and calling them is just pointless since all I get is the busy tone.
Help?
Thanks.
Cant even check the status of my waitlist in manage my booking! Anyone else getting this error:
Believe me, I have logged in and out and on two accounts and two separate devices, and still the same error. I need to know when my flight is and calling them is just pointless since all I get is the busy tone.
Help?
Thanks.