RT UG on separate TKTs?
Feb 13, 2012 | 11:01 am
#1
Original Poster
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,224
RT UG on separate TKTs?
I remember it used to be possible to redeem a round-trip upgrade award that involves separate underlying TKTs, i. e., the outbound is on one TKT, whereas the inbound is in another. However, The MPO agent (one the the more professional ones) just told me that it cannot be done. Is this something that got changed recently or perhaps due to the PSS migration? Anyone has recent experience in this?
Thank you!
Thank you!
Mar 22, 2012 | 4:11 am
#3
Original Poster
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,224
Now after a month I finally have the "real" answer. It was possible to do this before the PSS migration. However, the system can no longer issue a RT UG on separate TKTs. In an UG booking where I asked them to TKT a month ago, an agreement had been made between MPO and me. I would drop one of the sectors, and they would issue the reward as 2 one-way UGs and then re-credit the difference to my account.
Mar 22, 2012 | 7:29 am
#4
Join Date: Aug 2008
Location: HKG
Programs: CX Diamond, AA Exec Plat, SPG Platinum, Hyatt Diamond
Posts: 243
I fail to see how migrating is "upgrading" their systems if it makes services worse for us frequent travelers.
I used to issue upgrades on separate tickets very often and this is really going to annoy...
I used to issue upgrades on separate tickets very often and this is really going to annoy...