Calling eservice
Apr 6, 2011 | 1:20 am
#1
Original Poster
Join Date: Mar 2011
Posts: 8
Calling eservice
I made an award ticket booking but due to schedule problem have to cancel. I did cancel it at cx.com but now an email telling i have to call eservice to really cancel it. Now i cant connect to eservice or havent received a reply when i emailled them. Its 50k miles will be lost if they cant recredit it.
Apr 6, 2011 | 3:17 am
#3
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,114
I made an award ticket booking but due to schedule problem have to cancel. I did cancel it at cx.com but now an email telling i have to call eservice to really cancel it. Now i cant connect to eservice or havent received a reply when i emailled them. Its 50k miles will be lost if they cant recredit it.
I thought they can't be cancelled to refund miles; they can only be rescheduled.
Apr 6, 2011 | 3:22 am
#5
Join Date: Mar 2009
Location: HKG
Programs: QF WP (OW Emerald), TK Elite (* Gold)
Posts: 346
http://www.asiamiles.com/am/en/site/terms#25
Apr 6, 2011 | 9:33 am
#6
Original Poster
Join Date: Mar 2011
Posts: 8
Yes you van cancel itwith a fee but the problem now is after making the cancellation online a notification e mail was sent that i have to call eservice for proper cancellation. Problem is too much effort just to call them. Im gonna lost that miles.
Apr 6, 2011 | 12:05 pm
#7
Join Date: Mar 2011
Posts: 71
Keep waiting. I was on hold for 25 mins the last time I called. Even if the waiting music gets cut off, just keep holding.
If it's an international call for you, get a skype account, fund it, and call using that. When I called the last time it was 1.6p/minute if I'm not mistaken.
If it's an international call for you, get a skype account, fund it, and call using that. When I called the last time it was 1.6p/minute if I'm not mistaken.