Automatic refund when cancel F ticket?
Apr 3, 2011 | 3:10 am
#1
Original Poster
Join Date: Jun 2006
Location: AMS
Programs: CX,KLM/AF,UA
Posts: 68
Automatic refund when cancel F ticket?
Hello,
When I cancel online at "manage my booking", a full fare F ticket, do CX transfer the money automatic to the creditcard witch is used at time of booking?
I have canceld a F ticket, now i just want to know if i have to contact Marco Polo Club for a refund?
Thanks a lot, Dennis
When I cancel online at "manage my booking", a full fare F ticket, do CX transfer the money automatic to the creditcard witch is used at time of booking?
I have canceld a F ticket, now i just want to know if i have to contact Marco Polo Club for a refund?
Thanks a lot, Dennis
Apr 3, 2011 | 3:56 am
#2
Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
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I am not sure but as I remember on the cancel acknowledgement screen, it has a line says please contact the eService Center for refund. You may as well give them a call / email to find it out.
I am not sure but as I remember on the cancel acknowledgement screen, it has a line says please contact the eService Center for refund. You may as well give them a call / email to find it out.
Apr 3, 2011 | 4:46 am
#3
Join Date: Aug 2003
Location: Singapore
Programs: SIA Solitaire PPS, IHG Royal Amb, Hyatt Globalist, Bonvoy Gold, Hilton Hhonor Gold
Posts: 2,281
Saw these FAQs in CX website which you have find it useful:
9. How do I get a refund from the residual values of my original flight bookings?
If after you changed the time/date on your flight booking online and a partial refund of your original ticket becomes payable, the residual values will be refunded to the credit card charged.
10. How long does it take to receive the refund incurred from online booking changes?
The refund is normally processed within six weeks.
9. How do I get a refund from the residual values of my original flight bookings?
If after you changed the time/date on your flight booking online and a partial refund of your original ticket becomes payable, the residual values will be refunded to the credit card charged.
10. How long does it take to receive the refund incurred from online booking changes?
The refund is normally processed within six weeks.
Apr 3, 2011 | 6:52 pm
#4
Join Date: Mar 2001
Location: Shanghai
Programs: CX Diamond, HH Diamond, A-Club Gold, Hyatt Platinum, Shangri-la Jade, Intercon Gold Ambassador
Posts: 1,370
I think the process depends on where your ticket originates from.
For example, when I have booked an ticket online originating from Manila I need to call the CX ticket office in Manila to co0llect the refund on my credit card. No need to show up in person.
For example, when I have booked an ticket online originating from Manila I need to call the CX ticket office in Manila to co0llect the refund on my credit card. No need to show up in person.
Apr 3, 2011 | 7:04 pm
#5
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,617
Another reason to use a travel agent. I have refunds processed with Carlson in 48 hours. Sure there's a fee, I find TA's more useful than worrying about the cost. I think they net the payments to the airlines.