CX rocks!!!
Apr 14, 2010 | 12:29 pm
#1
Original Poster
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,766
CX rocks!!!
For all you naysayers out there, an update. I flew CX on Feb. 26 LAX-HKG in J on an award ticket and did not receive a female amenity kit as they didn't load enough on to the flight. I contacted someone in customer service in Hong Kong and requested one. The nice lady said she'd send it. Two weeks later FedEx delivered a CX female amenity kit to my home. CX came through for a customer, no matter how I got the ticket and how many times I've flown with them. All of you who said I would not receive the kit, you were wrong.
Apr 14, 2010 | 4:53 pm
#2
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
I'm so happy for you that you got your $3 kit now!!
Apr 14, 2010 | 5:51 pm
#3
Original Poster
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,766
I am also very happy. It wasn't about the value of the kit.
Apr 14, 2010 | 7:19 pm
#4
Join Date: Jun 2007
Location: Sydney
Programs: JL Sapphire, Aegean Gold, Accor Platinum, HHonours Gold
Posts: 790
What was the principle involved?
Apr 14, 2010 | 7:37 pm
#5
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,538
I think if I remember correctly it was that the OP didn't receive an amenity kit on her flight and asked the question about how she might go about getting one post flight.
Some of the responses were less than complimentary - saying that it was not worth the while, or why would anyone bother when you could just go buy the stuff yourself, etc etc
And indeed there was even another thread which in part mocked the whole situation.
The issue was, that for whatever reason, the kit was not delivered and it was something that was wanted. As it turns out, CX was more than happy to send a kit to the OP and good on her for that!
It's not necessarily the value of the kit that matters.
Some of the responses were less than complimentary - saying that it was not worth the while, or why would anyone bother when you could just go buy the stuff yourself, etc etc
And indeed there was even another thread which in part mocked the whole situation.
The issue was, that for whatever reason, the kit was not delivered and it was something that was wanted. As it turns out, CX was more than happy to send a kit to the OP and good on her for that!
It's not necessarily the value of the kit that matters.
Apr 14, 2010 | 8:21 pm
#6
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QRPC PLT/OW EMD; Bonvoy LT Titanium
Posts: 14,574
Good for you, Susiesan. Ignore the naysayers and those who snicker. You stood up for what you thought you were entitled to and were successful. Congratulations!!!
Apr 14, 2010 | 8:50 pm
#7
Join Date: Aug 2008
Location: HKG
Programs: CX Diamond, AA Exec Plat, SPG Platinum, Hyatt Diamond
Posts: 243
Should've asked for the First Class kit for females as compensation! it's much nicer!
Hehe...
Hehe...
Apr 14, 2010 | 10:33 pm
#8
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
I think the principle involved was "I was jipped of some dermalogica".
Apr 14, 2010 | 10:58 pm
#9
Join Date: Sep 2006
Location: All over
Programs: AA-LTP, HH-DIA, Marriott-LT+AMB, Hyatt-Globalist, Hertz-PC, UA-GS, BA-Gold
Posts: 6,863
Great customer service!
Apr 14, 2010 | 11:01 pm
#10
Join Date: Jun 2007
Location: Sydney
Programs: JL Sapphire, Aegean Gold, Accor Platinum, HHonours Gold
Posts: 790
Apr 15, 2010 | 12:14 am
#11
Join Date: Dec 2007
Location: HK
Programs: CX DM / Bonvoy LTT
Posts: 299
hats off to you susiesan for standing up and getting what you deserve, i just feel bad that you had to wait so long before you could brush your teeth :-(
Apr 15, 2010 | 7:06 am
#12
Join Date: Feb 2010
Location: Hong Kong
Programs: CX Gold SPG Platinum IHG Platinum Accor Platinum
Posts: 29
I miss the days CX gave proper kits.......Just look at what we get now
Apr 15, 2010 | 7:48 am
#13
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 8,238
Apr 15, 2010 | 8:52 am
#14
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
Apr 15, 2010 | 2:43 pm
#15
Original Poster
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,766
I have brushed once or twice since then...
The kit had 2 different 3 oz types of Dermalogica cream/lotions and a small lip balm. The other items were the same as in the men's kit. It was ehat I was expecting and finally got.