Hello CX flyers;

Today I received an email response to the onboard survey I had completed a month ago.
I was quite impressed with the response by CX.
Given these usually come from a default we value your input template and just insert name and date at the top; I felt that CX had actaully read what I wrote.
Unlike a handfull of other airlines which just say thankyou see you next time etc...

Specific issues I had addressed, which would not necessarily be on the default response template, on the extra comments bit were responded to in some cases personally.
Answers were provided to all areas adressed and a follow up was assured.

I dont know how other people feel but to have this response (they were overapologetic imho for the length of the delay in responding to feedback), and working in the travel industry myself I feel they went out of their way.
I will be flying CX again shortly and look forward to their excellent service levels at all areas.

This response was unexpected and increases my already high impression of CX.

Regards

David

So what was the issue and how did CX respond to it?
Opening a new thread without anything in specific does not help to satisfy my curiosity...