Any disappointing experience
Apr 9, 2000 | 2:37 pm
#1
Original Poster
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,224
Any disappointing experience
I meant "another disappointing experience" in the title.
I just called EP desk attempting to do some booking.
This is what I had and wanted in mind:
Book a N class ticket for myself YYZ - HKG and upgrade using black stickers going May 19 and returning June 5 all on CP metal. Then I wanted to use my points to claim an award ticket for my father coming back from HKG with me on June 5 and him going back on June 14.
This is what I didn't expect:
I was told that there was no business class award seat available. I then told her that the whole J class cabin is more than 90% empty and she asked how did I know... I went on and told her I checked on the website. She then go and and say she could request for an economy class award seat for me but not a business class seat, I tried really hard and nice to convince her whether she can open up a U class seat since I will be travelling with him on the return and I said that's not much to ask of from an EP. She made no effort and I was very disappointed about it. I am not going to upgrade myself and sit in J class and ask my dad to sit in Y class.
Any suggestion how I could convince them to do it? First I thought the "guarantee award seat" would apply...then...
So much for that EP philosophy they told us "If it is possible, consider it done..." I truly belive it was possible to give me 1 U class seat since there are still 38/42 seats empty.
Empress
[This message has been edited by Empress (edited 04-09-2000).]
I just called EP desk attempting to do some booking.
This is what I had and wanted in mind:
Book a N class ticket for myself YYZ - HKG and upgrade using black stickers going May 19 and returning June 5 all on CP metal. Then I wanted to use my points to claim an award ticket for my father coming back from HKG with me on June 5 and him going back on June 14.
This is what I didn't expect:
I was told that there was no business class award seat available. I then told her that the whole J class cabin is more than 90% empty and she asked how did I know... I went on and told her I checked on the website. She then go and and say she could request for an economy class award seat for me but not a business class seat, I tried really hard and nice to convince her whether she can open up a U class seat since I will be travelling with him on the return and I said that's not much to ask of from an EP. She made no effort and I was very disappointed about it. I am not going to upgrade myself and sit in J class and ask my dad to sit in Y class.
Any suggestion how I could convince them to do it? First I thought the "guarantee award seat" would apply...then...
So much for that EP philosophy they told us "If it is possible, consider it done..." I truly belive it was possible to give me 1 U class seat since there are still 38/42 seats empty.
Empress
[This message has been edited by Empress (edited 04-09-2000).]
Apr 9, 2000 | 9:22 pm
#2
Join Date: Mar 2000
Posts: 874
What about asking for a Companion travel award. It's not from standard award inventory, and also at reduced points cost.
Apr 9, 2000 | 9:51 pm
#3
Original Poster
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,224
That's only if I buy full fare Y or J... one of those will buy me at least 3 N class..
I'll try to call again tomorrow and ask to speak to someone who has autority..
I'll try to call again tomorrow and ask to speak to someone who has autority..
Apr 11, 2000 | 7:21 pm
#4
Original Poster
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,224
I gave EP desk a call yesterday and ask for the same thing and I was told by a wonderful agent that they'll try to do their best...
Surprise... when I got home today there was a message from EP desk telling me to call them back. I called back and I was told that the award reservation have been confirmed!!!! I was quite surprise given that the agent told me there's a slim chance. I made my reservation at the same time and will get my upgrade when I call to ticket it tomorrow.
Thanks CP....
Surprise... when I got home today there was a message from EP desk telling me to call them back. I called back and I was told that the award reservation have been confirmed!!!! I was quite surprise given that the agent told me there's a slim chance. I made my reservation at the same time and will get my upgrade when I call to ticket it tomorrow.
Thanks CP....