HUGE Aeroplan Changes?
Nov 20, 2019, 11:55 am
#1
Original Poster
Join Date: Feb 2018
Programs: Aeroplan
Posts: 38
HUGE Aeroplan Changes?
Has something happened to Aeroplan just recently? Yesterday I had hundreds of options on multiple days on flights from YYT to Sydney, Australia. Late in the afternoon they all disappeared.
I then checked other flights & I am unable to book from YYT to Halifax, Montreal or Toronto on any day for the next year. Haven't checked other cities but this is beyond belief?
I have been calling the Aeroplan Centre (1-800-361-5373) off & on for the last 24 hours & the line always says they are to busy to take calls at this time.
The site was down yesterday morning for maintenance, so I am worried that my points have become useless.
I then checked other flights & I am unable to book from YYT to Halifax, Montreal or Toronto on any day for the next year. Haven't checked other cities but this is beyond belief?
I have been calling the Aeroplan Centre (1-800-361-5373) off & on for the last 24 hours & the line always says they are to busy to take calls at this time.
The site was down yesterday morning for maintenance, so I am worried that my points have become useless.
Nov 21, 2019, 2:56 am
#2
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,805
I suggest the Moderator move this to the Air Canada/Aeroplan Forum.
Air Canada is switching IT platforms this week to Amadeus. There have been disruptions to practically all major systems including the smartphone app. I suspect ypour experience of seeing inventory one minute and not seeing it the next is related to that.
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13F
Air Canada is switching IT platforms this week to Amadeus. There have been disruptions to practically all major systems including the smartphone app. I suspect ypour experience of seeing inventory one minute and not seeing it the next is related to that.
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13F
Nov 21, 2019, 6:07 am
#3
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,449
No need to move as poster has already raised this issue in the Air Canada forum so will close this thread with a reminder that cross-posting i.e. posting the same topic in multiple threads and/or FT forums is against FT Rules:
https://www.flyertalk.com/help/rules.php#crossposting
tcook052
Canada forum moderator
https://www.flyertalk.com/help/rules.php#crossposting
tcook052
Canada forum moderator