How serios are they about the PROMISED rate?
Jul 5, 2007 | 4:10 am
#1
Original Poster
Join Date: Nov 2006
Location: MEL
Programs: DL, QF, QR Silver, Bonvoy Lifetime Gold
Posts: 7,315
How serios are they about the PROMISED rate?
Has anyone had any experiences with the promised rate? I just made a reservation at a ridiculously low rate, and I fear it may be a glitch of some sort. I got the email with the confirmation and it says that it is actually my confirmed (promised) rate, but I am very skeptical about this.
Should I expect to be charged more when I get to the Budget location? If they do end up charging me more, would I be successful if I fill a claim? Any experiences?
Your feedback is most welcome.
Should I expect to be charged more when I get to the Budget location? If they do end up charging me more, would I be successful if I fill a claim? Any experiences?
Your feedback is most welcome.
Jul 5, 2007 | 7:48 am
#2
Join Date: Oct 2002
Location: Easton, PA
Programs: Delta Skymiles, Hertz Gold, National Emerald Club, Priority Club
Posts: 258
Do share the rate and the details so others can partake
Budget seems to have a guarantee on their site that the rate you see is what you will pay or Budget corporate will pay the difference.
Szymon
Budget seems to have a guarantee on their site that the rate you see is what you will pay or Budget corporate will pay the difference.
Szymon
Jul 5, 2007 | 8:51 am
#3
Original Poster
Join Date: Nov 2006
Location: MEL
Programs: DL, QF, QR Silver, Bonvoy Lifetime Gold
Posts: 7,315
I did see the promise on their website, I was just curious if anyone here has had any related experiences... such as having to invoke that promise or even file a subsequent claim.
I got the rate by doing a regular search at budget.com. I entered my dates, times and location and there it was. I didn't do anything special. I need the car for a weekend (Friday night through Monday morning). I don't want to post the exact amount (not yet, that is) but believe me, it is ridiculously low.
I got the rate by doing a regular search at budget.com. I entered my dates, times and location and there it was. I didn't do anything special. I need the car for a weekend (Friday night through Monday morning). I don't want to post the exact amount (not yet, that is) but believe me, it is ridiculously low.
Jul 8, 2007 | 5:52 pm
#4
Join Date: Mar 2004
Location: Wenatchee, WA
Programs: Lifetime AA Gold-1MM
Posts: 4,909
Weekend rates are often ridiculously low, the company would rather have cars on the road (especially if you purchase all the extra coverage) than have them sitting in the lot. I've seen Enterprise rates as low as $9.95/day on weekends.
Jul 10, 2007 | 4:01 am
#5
Original Poster
Join Date: Nov 2006
Location: MEL
Programs: DL, QF, QR Silver, Bonvoy Lifetime Gold
Posts: 7,315
the details...
So I had booked a midsize car from Friday evening to Monday morning for $0.01 in Bucharest, Romania. That's right, a penny!!
The staff at the B2R location - the Howard Johnson hotel in Bucharest - (and by staff I mean that one guy) was not very professional. He kept leaving and coming back (all this while he was writing up the contract). This was because the guy doing the valet parking at that hotel did not have a driver's license and he was helping that guy out. He kept leaving to go park cars.
I thought that was pretty funny.
I had booked the car for 6:30 pm but the car didn't get there until 7:30 pm (they had to bring one from another location, as if they didn't know that a car was reserved for 6:30pm
). When I handed him the printout of the reservation confirmation I had received from Budget, he was like "no, that's Budget.com - it's the American Budget, it has nothing to do with us. 'Dot com' means it's American". Without bothering to explain him the intricacies of internet domains, I just handed him a printout of the page where they state at budget.com that the PROMISED RATE IS WHAT YOU PAY. He shrugged and said "We have our rates, and that's what you're going to pay! It's 255 euros.". I called Budget (the US number). They eventually instructed me to go ahead and pay what he asks and to call them after I return the car and discuss the refund. I called after I had returned the car, gave them the case file number that had already been set up, and I was told that it was forwarded to the international department and that I would receive a phone call in 2 weeks. I'm a bit disappointed as I was hoping this would be handled a more elegantly, but I guess all I can do now is wait. Paying $355 for a Friday night to Monday morning rental is RIDICULOUS and I am not giving up on this.
Another thing I should mention is the unscrupulous insurance policy they had. When you rent a car from Budget in Romania (and that schmuck insisted it was different than other Budget's) they take a deposit in the form of a hold on a credit card. They put a 500 euro ($675!!) hold on my CC. In case of ANY accident (regardless of who is at fault or other circumstances) they keep that money. So if you happen to leave the car parked and someone crashes into it (or even scratches it), you're out 675 smackers. I find that ridiculous! It's a ripoff.
The staff at the B2R location - the Howard Johnson hotel in Bucharest - (and by staff I mean that one guy) was not very professional. He kept leaving and coming back (all this while he was writing up the contract). This was because the guy doing the valet parking at that hotel did not have a driver's license and he was helping that guy out. He kept leaving to go park cars.
I thought that was pretty funny.I had booked the car for 6:30 pm but the car didn't get there until 7:30 pm (they had to bring one from another location, as if they didn't know that a car was reserved for 6:30pm
). When I handed him the printout of the reservation confirmation I had received from Budget, he was like "no, that's Budget.com - it's the American Budget, it has nothing to do with us. 'Dot com' means it's American". Without bothering to explain him the intricacies of internet domains, I just handed him a printout of the page where they state at budget.com that the PROMISED RATE IS WHAT YOU PAY. He shrugged and said "We have our rates, and that's what you're going to pay! It's 255 euros.". I called Budget (the US number). They eventually instructed me to go ahead and pay what he asks and to call them after I return the car and discuss the refund. I called after I had returned the car, gave them the case file number that had already been set up, and I was told that it was forwarded to the international department and that I would receive a phone call in 2 weeks. I'm a bit disappointed as I was hoping this would be handled a more elegantly, but I guess all I can do now is wait. Paying $355 for a Friday night to Monday morning rental is RIDICULOUS and I am not giving up on this.Another thing I should mention is the unscrupulous insurance policy they had. When you rent a car from Budget in Romania (and that schmuck insisted it was different than other Budget's) they take a deposit in the form of a hold on a credit card. They put a 500 euro ($675!!) hold on my CC. In case of ANY accident (regardless of who is at fault or other circumstances) they keep that money. So if you happen to leave the car parked and someone crashes into it (or even scratches it), you're out 675 smackers. I find that ridiculous! It's a ripoff.
Jul 10, 2007 | 4:07 am
#6
Suspended
Join Date: Jan 2005
Posts: 1,229
[QUOTE=florin;8031144
Another thing I should mention is the unscrupulous insurance policy they had. When you rent a car from Budget in Romania (and that schmuck insisted it was different than other Budget's) they take a deposit in the form of a hold on a credit card. They put a 500 euro ($675!!) hold on my CC. In case of ANY accident (regardless of who is at fault or other circumstances) they keep that money. So if you happen to leave the car parked and someone crashes into it (or even scratches it), you're out 675 smackers. I find that ridiculous! It's a ripoff.[/QUOTE]
Very sorry to hear your story!!
They tend to do this in Europe. I have rented cars (premium) with vouchers which have a real full cover (in case of any damage i pay zip), and they blocked about 300,00 anyway.
Could not convince them otherwise.
Another thing I should mention is the unscrupulous insurance policy they had. When you rent a car from Budget in Romania (and that schmuck insisted it was different than other Budget's) they take a deposit in the form of a hold on a credit card. They put a 500 euro ($675!!) hold on my CC. In case of ANY accident (regardless of who is at fault or other circumstances) they keep that money. So if you happen to leave the car parked and someone crashes into it (or even scratches it), you're out 675 smackers. I find that ridiculous! It's a ripoff.
[/QUOTE]Very sorry to hear your story!!
They tend to do this in Europe. I have rented cars (premium) with vouchers which have a real full cover (in case of any damage i pay zip), and they blocked about 300,00 anyway.
Could not convince them otherwise.