WorldPoint booking problems with the HEX -- redux
Nov 1, 2006, 3:40 pm
#1
Original Poster
Join Date: Oct 2005
Location: YVR but often E1
Programs: BA Silver, FI, AC
Posts: 1,243
WorldPoint booking problems with the HEX -- redux
I made a booking today for a half price HEX ticket, using 50 WorldPoints and £6.75, charged to the credit card. Throughout the process, the system indicated I'd be charged £6.75.
The email booking confirmation, though, blithely tells me my Visa card will be debited £13.50.
A quick check of the WP account, to ensure I'd booked just one ticket, rather than two, showed only 50 points taken from the account.
I even used a friend's PC (rather than my Mac) to book, just in case the new HEX website wasn't Mac-friendly, so am both 
and
Have emailed WorldPoints and HEX customer services; am curious to see what happens.
The email booking confirmation, though, blithely tells me my Visa card will be debited £13.50.
A quick check of the WP account, to ensure I'd booked just one ticket, rather than two, showed only 50 points taken from the account. I even used a friend's PC (rather than my Mac) to book, just in case the new HEX website wasn't Mac-friendly, so am both and Have emailed WorldPoints and HEX customer services; am curious to see what happens.
Nov 1, 2006, 4:38 pm
#5
Original Poster
Join Date: Oct 2005
Location: YVR but often E1
Programs: BA Silver, FI, AC
Posts: 1,243
Originally Posted by DYKWIA
*posting whilst in a snit
Nov 1, 2006, 4:49 pm
#6
Original Poster
Join Date: Oct 2005
Location: YVR but often E1
Programs: BA Silver, FI, AC
Posts: 1,243
Originally Posted by Raffles
What is the code for this month, by the way?! Don't say you didn't note it down!
Try WP9631, in any event.
Nov 3, 2006, 7:24 am
#7
Join Date: Jan 2005
Programs: Aegean Airlines Silver, British Airways Gold, Virgin Atlantic Silver
Posts: 1,740
Originally Posted by Trav+
I did write it down, mostly because I had a vague suspicion that the charge might not go through with the discount (RBC haven't processed it yet, so don't know for sure).
Try WP9631, in any event.
Try WP9631, in any event.
thanks - still valuable though
Nov 3, 2006, 12:18 pm
#8
Original Poster
Join Date: Oct 2005
Location: YVR but often E1
Programs: BA Silver, FI, AC
Posts: 1,243
The outcome....
Got a decent, if cut and paste, email response from WorldPoints - 'there have been some problems with the links from the BAA WP website.....we will continue to work with HEX to resolve the matter...' within 24 hours. Not even a 'we've received your email' response from the HEX customer service crowd.
The credit card statement shows I've been charged £6.75. Which was nice.
So ^ to WorldPoints and
to HEX for responses, and for a cheap fare on a v pricey rail journey.
Got a decent, if cut and paste, email response from WorldPoints - 'there have been some problems with the links from the BAA WP website.....we will continue to work with HEX to resolve the matter...' within 24 hours. Not even a 'we've received your email' response from the HEX customer service crowd.
The credit card statement shows I've been charged £6.75. Which was nice.
So ^ to WorldPoints and
to HEX for responses, and for a cheap fare on a v pricey rail journey.
Nov 6, 2006, 7:56 am
#9
Join Date: Sep 2004
Location: In a plane over Europe; I mean in the back of a plane over Europe !!!
Programs: HHonors, Scandic, Priority Club, Marriott, AF/KL FB, BAEC, AB TB, LH M&M
Posts: 860
Uhm...
Originally Posted by gallagher
looks like you can only purchase 1 audult ticket at a time this month (using the code quoted)
thanks - still valuable though
thanks - still valuable though
Nov 10, 2006, 1:45 pm
#10
Join Date: Jan 2005
Programs: Aegean Airlines Silver, British Airways Gold, Virgin Atlantic Silver
Posts: 1,740
Originally Posted by Trav+
I did write it down, mostly because I had a vague suspicion that the charge might not go through with the discount (RBC haven't processed it yet, so don't know for sure).
Try WP9631, in any event.
Try WP9631, in any event.
Thanks
Nov 10, 2006, 2:21 pm
#11
Join Date: Jun 2004
Location: AMS (SEA, JNB)
Programs: Mucci Reperateur des Coeurs Brises
Posts: 4,107
I confused why one needs a code to make this booking. I thought all you needed was 50 BAA points to travel half price on HEX, no? I intend to use my BAA points for the first time ever come December when I go into London for the day using HEX (spend 100 points for return plus the half price).
Nov 13, 2006, 2:28 am
#12
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Originally Posted by SchmeckFlyer
I confused why one needs a code to make this booking. I thought all you needed was 50 BAA points to travel half price on HEX, no? I intend to use my BAA points for the first time ever come December when I go into London for the day using HEX (spend 100 points for return plus the half price).
If you already know the code, you get the 50% WorldPoints discount without having to spend any points.
However, the code changes on a regular basis ....
Nov 13, 2006, 10:10 am
#15
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
Could I just remind people that this is a public bulletin board and if loopholes where one is clearly trying to extract something for nothing out the system is published, that same loophole will get closed down rather quickly.
It's one thing doing an ex-EU fare where one is clearly not breaking the rules and using publically available ways of buying cheap fares (LH offers similarly good fare ex-LHR), but doing what some of you suggest above is just being plain silly.
It's one thing doing an ex-EU fare where one is clearly not breaking the rules and using publically available ways of buying cheap fares (LH offers similarly good fare ex-LHR), but doing what some of you suggest above is just being plain silly.