Improving customer service!!!!!
Apr 29, 1999, 10:05 pm
#1
Original Member
Original Poster
Join Date: May 1998
Programs: One World
Posts: 557
Improving customer service!!!!!
I found this article in the Executive Club news section of the BA web site. Will this give us the Global customer service we've been waiting for? 
British Airways investing for you
To help us deliver improved levels of customer service and become more responsive to your individual needs, British Airways is making a multi-million dollar investment in a brand new worldwide Customer Database. The new system, which is Y2K compliant, will be introduced globally between May and August 1999.
In June and July while the new system is being implemented in the U.S., there may be some short-term disruptions in Executive Club Member Services. However, we are working hard to minimize these and if any problems in our service do develop, they will be restored very quickly.
This is a major milestone in British Airways Executive Club's history and a very exciting development for British Airways.
British Airways investing for you
To help us deliver improved levels of customer service and become more responsive to your individual needs, British Airways is making a multi-million dollar investment in a brand new worldwide Customer Database. The new system, which is Y2K compliant, will be introduced globally between May and August 1999.
In June and July while the new system is being implemented in the U.S., there may be some short-term disruptions in Executive Club Member Services. However, we are working hard to minimize these and if any problems in our service do develop, they will be restored very quickly.
This is a major milestone in British Airways Executive Club's history and a very exciting development for British Airways.
