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e-gates in LHR and LGW down [Tue 7 May - now restored]

e-gates in LHR and LGW down [Tue 7 May - now restored]

Old May 7, 2024, 2:11 pm
  #1  
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e-gates in LHR and LGW down [Tue 7 May - now restored]

Tuesday 9pm BST

Quote: Travel chaos at airports across UK - as London and Manchester confirm nationwide border issue ... A Heathrow spokesperson said: "Border Force is currently experiencing a nationwide issue which is impacting passengers being processed through the border."

https://news.sky.com/story/travel-ch...issue-13131309

Last edited by adrianlondon; May 7, 2024 at 2:13 pm Reason: Thanks to whoever added the date to the title. I forgot then couldn't change it.
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Old May 7, 2024, 2:13 pm
  #2  
 
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Can confirm chaos in T5. Queue is double snaked all the way from T5 south to T5 north and back again.
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Old May 7, 2024, 2:15 pm
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Been standing here for an hour and a half, snaking through immigration hall, complete chaos
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Old May 7, 2024, 2:21 pm
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Will only need a couple more arrivals and theyll have to consider closing T5 arrivals due to overcrowding!
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Old May 7, 2024, 2:22 pm
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There's certainly an outage of some sort across all LHR terminals. The worst one was T2 since there was a 30 minute queue there (it's measured on the Non-EEA queue) before it went down, Which I think was about 19:50 hrs. The last update I have is 20:08 which talks about bad congestion in all terminals, but no specifics. It's unusual not to hear anything in the last 60 minutes, but I will update if I hear anything.
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Old May 7, 2024, 2:24 pm
  #6  
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I will change the title from may be down as it seems to be a confirmed issue.

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Old May 7, 2024, 2:27 pm
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There seems to be a problem with IT used by Border Force, as reported by Daily Mail
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Old May 7, 2024, 2:27 pm
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Confirmed elsewhere. Both MAN and EMA are also down
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Old May 7, 2024, 2:28 pm
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https://news.sky.com/story/travel-ch...issue-13131309

Now on the Sky News UK app.

Chaos has been reported at airports across the UK - as two airports have confirmed a nationwide border issue.

Both Stansted and Gatwick airports said the issue was related to e-gates at passport control.

A Heathrow spokesperson said: "Border Force is currently experiencing a nationwide issue which is impacting passengers being processed through the border.

"Our teams are supporting Border Force with their contingency plans to help resolve the problem as quickly as possible and are on hand to provide passenger welfare. We apologise for any impact this is having to passenger journeys."
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Old May 7, 2024, 2:36 pm
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Ah, the Border Farce giving a Great British welcome this evening. Onmishambles.
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Old May 7, 2024, 2:49 pm
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Originally Posted by plunet
Ah, the Border Farce giving a Great British welcome this evening. Onmishambles.
BAs IT intern has moved jobs
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Old May 7, 2024, 2:56 pm
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Theyre now attempting to bus people from T5 to other terminals to ease pressure on the queue. Absolute pandemonium, people in T5 have been waiting well in excess of 2 hours.
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Old May 7, 2024, 2:58 pm
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Originally Posted by plunet
Ah, the Border Farce giving a Great British welcome this evening. Onmishambles.
​​​​​​

can confirm Gatwick had long queues when I arrived and had closed all the egates to check everyone manually, sounds like Im lucky to have got through before it got really bad

now Im waiting in a long queue just to be allowed to enter the train station due to the rail strikes and the platform being overcrowded

Great Britain indeed
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Old May 7, 2024, 2:59 pm
  #14  
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There is currrently no extra information here above the reports already in this thread, however the BBC typically update this page as information comes in

https://www.bbc.co.uk/news/business-68972065
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Old May 7, 2024, 3:04 pm
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IT issue or cyber attack of some sorts?
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