How Op-Ups appear to crew on their devices
Feb 17, 2024, 12:34 am
#1
Original Poster
Join Date: May 2014
Programs: BAEC Gold, SAA Voyager
Posts: 214
How Op-Ups appear to crew on their devices
Quick question for the knowledgable on here!
Had booked J but when I dropped my bags off, I received a new boarding card for F which was a welcome surprise
Onboard on the crew iPhone I noticed a green icon against my name and asked the crew member what it meant. She clicked on it and it said “Customer Relations Authorised Upgrade.”
Is this the standard text for an op-up? I haven’t had any interactions with Customer Relations for a long time so I was taken a back that it was labelled as if it was compensation.
Cheers
Had booked J but when I dropped my bags off, I received a new boarding card for F which was a welcome surprise
Onboard on the crew iPhone I noticed a green icon against my name and asked the crew member what it meant. She clicked on it and it said “Customer Relations Authorised Upgrade.”
Is this the standard text for an op-up? I haven’t had any interactions with Customer Relations for a long time so I was taken a back that it was labelled as if it was compensation.
Cheers
Feb 17, 2024, 2:41 am
#3
Join Date: Jul 2013
Posts: 847
Quick question for the knowledgable on here!
Had booked J but when I dropped my bags off, I received a new boarding card for F which was a welcome surprise
Onboard on the crew iPhone I noticed a green icon against my name and asked the crew member what it meant. She clicked on it and it said “Customer Relations Authorised Upgrade.”
Is this the standard text for an op-up? I haven’t had any interactions with Customer Relations for a long time so I was taken a back that it was labelled as if it was compensation.
Cheers
Had booked J but when I dropped my bags off, I received a new boarding card for F which was a welcome surprise
Onboard on the crew iPhone I noticed a green icon against my name and asked the crew member what it meant. She clicked on it and it said “Customer Relations Authorised Upgrade.”
Is this the standard text for an op-up? I haven’t had any interactions with Customer Relations for a long time so I was taken a back that it was labelled as if it was compensation.
Cheers
this is an ongoing IT glitch (quelle a surprise) the green arrow indicates a cabin upgrade. If you pay for an Airport upgrade it shows as “invol” and an upgrade due to overbooking shows as “CR”. I flagged this up plenty of times as it confuses Crew when I was flying and am (not) surprised this hasn’t been fixed
Feb 17, 2024, 6:32 am
#4
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,911
Feb 17, 2024, 8:16 am
#9
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond; Mucci des Puccis
Posts: 5,614
I don't think you get unalloyed status benefits as an opup, so for example I wouldn't expect to be prioritised for a meal choice as a GGL over paid or direct redemption passengers. Which is fair enough really. So presumably the marker is to indicate that.
Feb 17, 2024, 10:02 am
#10
Join Date: Jul 2016
Posts: 340
Their meal orders were rightfully taken first, no issues though, as I think only one passenger chose to eat both dinner and breakfast so plenty of food and drink to go around.
Feb 17, 2024, 10:46 am
#11
Join Date: Oct 2005
Location: Kent, UK
Programs: BA Gold; Virgin FF; United Airlines; American Airlines; and was frequent c/c churner - RIP!
Posts: 945
Feb 17, 2024, 10:53 am
#12
Join Date: Oct 2014
Programs: BA GGL, Hilton Diamond, IHG Diamond
Posts: 815
Once got a sneak at the iPad on an A380 and was shocked to see over half of the J cabin had been op-upped from W! That’s basically nearly the whole of WTP upgraded to CW (I was one of them and was curious..)
Feb 17, 2024, 12:31 pm
#13
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, B6 Mosiac, VS, AA, DL (and a legacy UA 2MM)
Posts: 2,274
Yes, it always seemed to me that most airlines under-estimated the demand for Premium Economy when they designed their aircraft layouts. Maybe it has something to do with corporate policies (not paying for business fares but PE ok?)
Feb 17, 2024, 2:34 pm
#14
Join Date: Apr 2009
Location: London, UK
Programs: BA Executive Club - Silver (OWS)
Posts: 768
I have seen plenty of flights where the whole of W has been upgraded to J in advance of the flight to clear enough space for op ups from Y to W if required on the day.