Cancelled Flight Re-Routed via non-OW Partner
Feb 9, 2024, 3:57 pm
#1
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Cancelled Flight Re-Routed via non-OW Partner
I posed this question in the Qantas forum but it might be better to get a response here given it’s about Avios and Tier Miles.
I had flights booked with Qantas from Auckland to San Francisco, but the second flight was cancelled while at the airport in Auckland. First went fine via Qantas.
The re-routed flight to San Francisco from Sydney was a delightfully unusual Singapore Airlines SYD—SIN—SFO.
Given this was booked by Qantas but not travelling OW is there scope for the booked Avios and Tier Miles to be added to my account? Seems a little unfair if it was their fault (mechanical issue with the plane). Is this with BA or with Qantas?
I had flights booked with Qantas from Auckland to San Francisco, but the second flight was cancelled while at the airport in Auckland. First went fine via Qantas.
The re-routed flight to San Francisco from Sydney was a delightfully unusual Singapore Airlines SYD—SIN—SFO.
Given this was booked by Qantas but not travelling OW is there scope for the booked Avios and Tier Miles to be added to my account? Seems a little unfair if it was their fault (mechanical issue with the plane). Is this with BA or with Qantas?
Feb 9, 2024, 4:06 pm
#2
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Do a search with the terms "ORC" or "Original Routing Credit" for all the info. In short, it may be but it will largely depend on QF.
Feb 9, 2024, 4:27 pm
#3
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If BA won't handle it, then I think that the OP will need to settle for credit to a Star airline for the SQ trip
Feb 9, 2024, 4:38 pm
#4
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Given that QF rebooked the passenger onto SQ, I am pretty sure that it will not provide credit to BA for the flight. This would be a BA thing on whether it would give credit for such a rerouting
If BA won't handle it, then I think that the OP will need to settle for credit to a Star airline for the SQ trip
If BA won't handle it, then I think that the OP will need to settle for credit to a Star airline for the SQ trip
But put simply, whilst the request has to be logged via ba, ba won’t credit anything until and unless qf give them the go ahead.
Feb 9, 2024, 4:46 pm
#5
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ba will handle the request but it will ask QF. That’s the universal process for partner claims on ba, and other threads suggest that some airlines are less helpful than others and drag their feet.
But put simply, whilst the request has to be logged via ba, ba won’t credit anything until and unless qf give them the go ahead.
But put simply, whilst the request has to be logged via ba, ba won’t credit anything until and unless qf give them the go ahead.
Unless BA is prepared to handle an involuntary reroute as being ok for tier points, I do not think that the OP will be successful
Feb 9, 2024, 4:48 pm
#6
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Thanks guys, will ask BA. It's annoying because I was relying on the TP to renew status and QF cancelled their flight! Bad enough that I had to change my BA redemption flight and pay £100 to change from CW to WT (cry...).
Feb 9, 2024, 6:16 pm
#7
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Some airlines will provide credit to their own scheme where rerouted off of its own airline - with a partner rerouting onto another carrier, odds are not so good
Feb 9, 2024, 6:28 pm
#8
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If frequent flyer earnings are more important than timing, then I would really recommend rebooking onto an eligible airline ( e.g. QF next day ) should this happen again in the future
Some airlines will provide credit to their own scheme where rerouted off of its own airline - with a partner rerouting onto another carrier, odds are not so good
Some airlines will provide credit to their own scheme where rerouted off of its own airline - with a partner rerouting onto another carrier, odds are not so good
Feb 9, 2024, 6:59 pm
#10
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If I book, pay for and fully intend to travel an airline, indeed checked in to the lounge of the first leg of a flight, then through zero fault of my own the airline cancel flights and re-route me, I have still paid that airline and should receive the miles and such of the original flights at the very least.
Regardless I'll give it a shot - personally I feel I should receive the miles I paid for.
Last edited by Coffeemadman; Feb 9, 2024 at 7:26 pm
Feb 9, 2024, 10:57 pm
#11
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ORC is not an uncommon thing, and works in exactly the way you would hope - but as orbitmic says, it’s reliant on the airline which had to reroute you still paying BAEC for the TPs/Avios. Some are more cooperative than others, and I’m not sure there’s much recourse if they won’t honour it.
Feb 9, 2024, 11:58 pm
#12
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Took a few weeks but got ORC for DPS - KUL - TPE on MH
Rerouted on Royal Brunei DPS - BWN - TPE
Not the greatest experience. Comfortable - but - cradle seats in J. Cabin only me on BWN leg and only 2 others on TPE sector.
But was made to sleep the night in the nusiness class lounge at DPS with AC off inorder to catch the red eye to BWN. And no alcohol on board or at BWN to compensate.
Rerouted on Royal Brunei DPS - BWN - TPE
Not the greatest experience. Comfortable - but - cradle seats in J. Cabin only me on BWN leg and only 2 others on TPE sector.
But was made to sleep the night in the nusiness class lounge at DPS with AC off inorder to catch the red eye to BWN. And no alcohol on board or at BWN to compensate.
Feb 9, 2024, 11:58 pm
#13
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ORC is not an uncommon thing, and works in exactly the way you would hope - but as orbitmic says, it’s reliant on the airline which had to reroute you still paying BAEC for the TPs/Avios. Some are more cooperative than others, and I’m not sure there’s much recourse if they won’t honour it.
Thanks for whoever posted the ORC thread though as it’s been super helpful. It has had several instances of almost the exact same situation as being credited and provided some great ways of making contact. I wouldn’t have created this thread if I knew it was there!
Feb 10, 2024, 1:42 am
#14
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That’s the whole point of ORC, again I can only recommend switching to relevant threads which go over this in detail including on how specifically to claim credit etc in such case.
Feb 10, 2024, 2:36 am
#15
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I've successfully claimed ORC for a flight on Swissair, this situation (on the day disruption) is precisely what it's for. But as usual, timing of the response isn't going to win any awards for speed.