No answer from Executive Club Rep on flyertalk
Feb 4, 2024, 7:20 am
#1
Original Poster
Join Date: Mar 2007
Programs: BA Gold,Hilton Diamond,Platinum Ambass,SPG Gold,Flying Blue Platinum,Club Carlson Gold
Posts: 131
No answer from Executive Club Rep on flyertalk
Hi all,
any info if anyone from Executive Club checks messages at all? Usually in the past super quick at getting back but I have sent the same mesage three times and not even so much as an acknowlegment !
Thanks :-)
any info if anyone from Executive Club checks messages at all? Usually in the past super quick at getting back but I have sent the same mesage three times and not even so much as an acknowlegment !
Thanks :-)
Feb 4, 2024, 7:29 am
#2
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,850
I don't think it's a core service, and I'm a bit surprised by the implication that you have messaged them multiple times - it's supposed to be for things which have exhausted all other forms of escalation. Let's put it this way, I've never needed to use this facility. I am aware that some people used to PM Nicci for each and every flight they did, and sometimes more than once, but that really isn't (and wasn't) sustainable. There should be other ways to get answers to questions, not least this forum. But yes, a BA rep does check this site from time to time, workload permitting.
Feb 4, 2024, 7:43 am
#3
Original Poster
Join Date: Mar 2007
Programs: BA Gold,Hilton Diamond,Platinum Ambass,SPG Gold,Flying Blue Platinum,Club Carlson Gold
Posts: 131
I have used it for certain urgencies in the past and found Nicci and Stacy most helpful and kind in their approach at finding a solution, hence why I was asking about the current situation as messages go unanswered, and was assuming it was no longer checked or monitored.
Thanks again !
Thanks again !
Feb 4, 2024, 7:46 am
#4
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,544
I can confirm I would have needed it only once recently (my only ever time since joining ft and on behalf of someone else, not me) but it unfortunately went unanswered. I think it’s best to assume it is unmonitored sadly and I agree it’s a shame as this was a useful presence though agree it should only be used for emergencies/exceptional scenarios in the first place.
Feb 4, 2024, 7:51 am
#5
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
yes, i think to agree with others, i wouldn't use it generally for queries. it isn't something BA really checks these days - it may be no one is assigned to it anymore.
i would recommend just using your normal BAEC channel by phone, or if you want feel free to post any queries on here where you should be able to get some solid advice fairly promptly.
i would recommend just using your normal BAEC channel by phone, or if you want feel free to post any queries on here where you should be able to get some solid advice fairly promptly.
Feb 4, 2024, 9:27 am
#7
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,915
Also never had the need to use the services of the BA helper on this board. It’s taken a number of emails and calls to regular channels but my issues have always been resolved that way.
As stated above, we need to remember it is a goodwill role, not a staff member dedicated to FT. The fact they aren’t responding is probably indicative of how swamped they are with routine issues rather than spending their limited time on the big or urgent issues.
As stated above, we need to remember it is a goodwill role, not a staff member dedicated to FT. The fact they aren’t responding is probably indicative of how swamped they are with routine issues rather than spending their limited time on the big or urgent issues.
Feb 4, 2024, 5:02 pm
#8
Join Date: Dec 2008
Programs: UA 1K; LY Gold; DL Gold; BA Bronze
Posts: 2,266
The two times I reached out to them in the last year, I got an answer within a few days. However, one of the time, the answer was inaccurate, and despite them saying my partner award flight ticket did not need to be reissued due to a flight number change, I couldnt check in as... I didn't have a valid ticket (big surprise).
Feb 4, 2024, 5:19 pm
#9
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
FWIW, BA refund helper used to chime in periodically and quite helpfully too.
Feb 4, 2024, 9:21 pm
#10
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,544
FWIW, BA refund helper used to chime in periodically and quite helpfully too.
Feb 4, 2024, 9:56 pm
#12
Join Date: Aug 2017
Posts: 1,399
On my flight back from AUS in April 2023 in J, the Austrian-born crew member who was on the same flight out 10 (?) days previously, came up to me referencing my 'review' on Flyertalk and that she'd shared it with her colleagues. She told me that some of the crew look what people are saying on here and their flights. Not sure how much action is taken though.
Feb 5, 2024, 12:02 am
#13
Join Date: Aug 2008
Posts: 2,065
On my flight back from AUS in April 2023 in J, the Austrian-born crew member who was on the same flight out 10 (?) days previously, came up to me referencing my 'review' on Flyertalk and that she'd shared it with her colleagues. She told me that some of the crew look what people are saying on here and their flights. Not sure how much action is taken though.
Feb 5, 2024, 4:28 am
#14
FlyerTalk Evangelist
Join Date: Jul 2002
Location: SE1, London
Posts: 23,449
As far as I am aware, help received from people on here is done by motivated staff who do this as and when they can, I do not believe it is a core role. So please be kind (I know and appreciate most people on here are very courteous) as those helping are doing it from personal motivation to help rather than it being part of their job description.