"Your seats have changed" when flight is in fact cancelled (or is it?)
Feb 6, 2024, 11:24 pm
#16
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,090
Lots of my MAD flights are switched to being IB flights with BA codeshares. Same times, seats etc.
Feb 7, 2024, 8:16 am
#17
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
I've only got one of these ("seat changed" = BA flight MAD-LHR cancelled) but it's proving difficult to resolve.
The booking is a MAD-LHR-USA return on BA metal but ticketed by AA -- and the replacement IB flights weren't available to the (friendly, competent, UK native speaker) AAgent who tried to help me.
Maybe the replacement IB flights will get AA codeshare numbers in due course. If not, I'll have to accept the next BA operated flight -- which will get us to LHR almost four hours later than planned and make for a short night ahead of our TATL flight.
The booking is a MAD-LHR-USA return on BA metal but ticketed by AA -- and the replacement IB flights weren't available to the (friendly, competent, UK native speaker) AAgent who tried to help me.
Maybe the replacement IB flights will get AA codeshare numbers in due course. If not, I'll have to accept the next BA operated flight -- which will get us to LHR almost four hours later than planned and make for a short night ahead of our TATL flight.
Feb 7, 2024, 9:35 am
#19
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
I looked up the codeshares while I was on the phone. You're right that the new IB flights have BA codeshares, but -- so far -- they don't seem to have been given AA flight numbers.
Feb 7, 2024, 6:28 pm
#20
Join Date: Oct 2010
Location: West Coast USA
Programs: BAEC
Posts: 559
I checked my booking and the operating carrier (BA), flight numbers (and time, and terminals etc) appear to be the same in MMB (after this email) to when I booked it. I can't quickly see anything that has changed anyway.
Feb 8, 2024, 2:59 pm
#21
Join Date: Feb 2024
Posts: 1
Seats have changed
Received an email today that my seats had been changed and to sign onto my account to change my seats. I signed and and there are no available seats. I booked this flight from Rome to Heathrow months ago. Customer service stated that the flight was overbooked and they were working on it. My question is what do you do and how can they do this? Was flight canceled or just overbooked. They did say that this had happened to several people today, but don't worry....all will be well. Yeah right.
Last edited by aks120; Feb 8, 2024 at 3:01 pm Reason: Removed explitive
Feb 8, 2024, 6:34 pm
#22
Join Date: Aug 2012
Programs: BA Executive Club, AS Airlines Mileage Plan
Posts: 981
I reported upthread (3 days ago) that I received a similar “your seats have been changed” email, but when I checked in MMB nothing had changed. Now, 3 days later, I checked again, and still there is no change, not in seats, aircraft type, departure time, or anything. I even did a dummy booking for the same flights on those days, and they are on the schedule unchanged.
So it is still a mystery. I will keep checking, though.
So it is still a mystery. I will keep checking, though.
Feb 9, 2024, 2:56 am
#23
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,825
Received an email today that my seats had been changed and to sign onto my account to change my seats. I signed and and there are no available seats. I booked this flight from Rome to Heathrow months ago. Customer service stated that the flight was overbooked and they were working on it. My question is what do you do and how can they do this? Was flight canceled or just overbooked. They did say that this had happened to several people today, but don't worry....all will be well. Yeah right.
Feb 11, 2024, 8:35 am
#24
Join Date: Mar 2009
Location: Gosport Hampshire
Programs: BAEC Silver; Hilton HONORS Silver
Posts: 71
Had a similar message for my BA 892 LHR - SOF 27 April. There was also an e-mail stating the flight had been cancelled and that I had been re-booked onto the flight on the 28th which would have given me less than an hour to dis-embark, complete arrival/connection/departure procedures (as required) to come home.
Chose to cancel as I don't fancy over six hours back to back on an A320 even in Club Europe.
Bit annoyed as I had managed to obtain a very good price in the January sale (£ 169 return including DDS discount and 3000 avios for 160 points!- ugggh)
Den
Chose to cancel as I don't fancy over six hours back to back on an A320 even in Club Europe.
Bit annoyed as I had managed to obtain a very good price in the January sale (£ 169 return including DDS discount and 3000 avios for 160 points!- ugggh)
Den
Feb 11, 2024, 8:49 am
#25
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,970
Had a similar message for my BA 892 LHR - SOF 27 April. There was also an e-mail stating the flight had been cancelled and that I had been re-booked onto the flight on the 28th which would have given me less than an hour to dis-embark, complete arrival/connection/departure procedures (as required) to come home.
Chose to cancel as I don't fancy over six hours back to back on an A320 even in Club Europe.
Bit annoyed as I had managed to obtain a very good price in the January sale (£ 169 return including DDS discount and 3000 avios for 160 points!- ugggh)
Den
Chose to cancel as I don't fancy over six hours back to back on an A320 even in Club Europe.
Bit annoyed as I had managed to obtain a very good price in the January sale (£ 169 return including DDS discount and 3000 avios for 160 points!- ugggh)
Den
Feb 11, 2024, 10:14 am
#26
Join Date: Mar 2009
Location: Gosport Hampshire
Programs: BAEC Silver; Hilton HONORS Silver
Posts: 71
Karfa
Thank you. The e-mail stated that I had been re-booked on to the following day's flight and - I may have interpreted it wrongly - only have the option of that flight or cancellation.
Maybe I had my sixth sense unknowingly activated as both of the hotels associated with the trip were booked on a refundable basis which is something I don't normally do.
Yours Aye
Den
Thank you. The e-mail stated that I had been re-booked on to the following day's flight and - I may have interpreted it wrongly - only have the option of that flight or cancellation.
Maybe I had my sixth sense unknowingly activated as both of the hotels associated with the trip were booked on a refundable basis which is something I don't normally do.
Yours Aye
Den