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Club Europe : Run out of food! How can I ensure I get a meal ?

Club Europe : Run out of food! How can I ensure I get a meal ?

Old Oct 18, 2023, 1:36 pm
  #1  
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Club Europe : Run out of food! How can I ensure I get a meal ?

Flew back from Lyon the other day in Club (nice lunge there by the way) pleasant crew and all good until mean service.

I was in row 5 of 6 was served last fine no probe. I thought prob won’t get first choice of meal - but was somewhat surprised to learn that they had run out of meals.

Had a bread roll (and another dropped completely accidentally) into my lap.

How often does BA get it that wrong in its catering calcs?

crew were mortified and apologetic - was a bit off really (albeit clearly decided it was my ‘lucky’ night to not get fed by serving me last)
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Old Oct 18, 2023, 1:39 pm
  #2  
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Maybe someone purchased an Airport Upgrade in Lyon, and took a meal on board leaving them short? I’ve been in NCE a while back when a lady bought (at hideous cost) an upgrade into CE and was told she would not be getting a meal on board.
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Old Oct 18, 2023, 1:58 pm
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Sounds like it was possibly the crew's fault. If there were op ups, late bookings or airport upgrades then those passengers shouldn't have been served until everyone else had their meals. Which is pretty awkward for the crew to maange! I was on a flight on Monday with 3 x op ups and I heard the crew discussing how obvious it was that there the flight would go out completely full (which I could have told you from expertflyer) so they didn't understand why they hadn't been fully catered.

Or perhaps there was a genuine error with the food loading but they should also have noticed this.

Pop in a complaint and you'll get a decent slug of Avios - at least it was a short flight!
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Old Oct 18, 2023, 2:55 pm
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Originally Posted by lizban
Flew back from Lyon the other day in Club (nice lunge there by the way) pleasant crew and all good until mean service.

I was in row 5 of 6 was served last fine no probe. I thought prob won’t get first choice of meal - but was somewhat surprised to learn that they had run out of meals.

Had a bread roll (and another dropped completely accidentally) into my lap.

How often does BA get it that wrong in its catering calcs?

crew were mortified and apologetic - was a bit off really (albeit clearly decided it was my ‘lucky’ night to not get fed by serving me last)
I had this on a flight to Santorini in July, apparently they don't carry enough food on short haul flight, i was sitting in row 11 so all the rows in front took all the food.
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Old Oct 18, 2023, 3:03 pm
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There definitely should be sufficient meals for everyone booked on. It’s not routine to short cater for those booked on. All short hail is catered from base (LHR/LGW/LCY), so nothing is loaded down route.

The exceptions would be potentially for opups either on the outbound and return, or those who bought last minute airport upgrades especially on the return. The process if there aren’t enough for all include the upgrades should be to serve them last - it’s entirely fair that opups only get a meal if there are some left, and I say that having been opup’ed myself occasionally.
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Old Oct 18, 2023, 3:05 pm
  #6  
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Originally Posted by ams_sxi
I had this on a flight to Santorini in July, apparently they don't carry enough food on short haul flight, i was sitting in row 11 so all the rows in front took all the food.
Assuming you were not given a free operational upgrade, this shouldn’t happen. If you haven’t already done so, please submit a complaint.
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Old Oct 18, 2023, 3:05 pm
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Originally Posted by ams_sxi
I had this on a flight to Santorini in July, apparently they don't carry enough food on short haul flight, i was sitting in row 11 so all the rows in front took all the food.
I don’t think this is accurate. As far as I know they should have enough food for all CE passengers.
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Old Oct 18, 2023, 3:09 pm
  #8  
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From what I can gather, the communication onus is on the ground agents, to point out to the SCCM that there is an AUP passenger on board. And when sold the AUP passenger is told they may not get a meal before they part with their money. Usually someone doesn't want to eat so in fact mostly AUPs are able to get a meal, and from LON airports they can adjust catering upwards for AUPs sold in LON. You sometimes see the dispatcher walking them into the galley. I gather that the communication from ground agent to SCCM doesn't always happen.

Other things that can happen: undetected self-upgrader (I've seen this happen and them then getting a public reprimand from the IFL); and on small CE cabins, the trays may not fill the trolley and the last tray then slides down the back accidentally.

But BA's policy is to have a tray per CE customer, even on flights such as the overnight AGP-LGW service when very few people want to eat at 3 am.
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Old Oct 18, 2023, 3:14 pm
  #9  
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This is definitely partly a crew error, the meals should have been counted and the SCCM should have realised that they were short, it shouldn’t have been that they ran out in the cabin. They should have liaised with the ground staff and identified who if any customers who would be refused.
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Old Oct 19, 2023, 1:49 am
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Would a reasonable remedy in this situation be to buy some food from the BoB menu, and send the bill to BA, rather than wait for some Avios to be credited further down the line?
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Old Oct 19, 2023, 1:51 am
  #11  
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Originally Posted by ScruttonStreet
Would a reasonable remedy in this situation be to buy some food from the BoB menu, and send the bill to BA, rather than wait for some Avios to be credited further down the line?
Yes, this has happened in the past and BA have refunded the cost.
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Old Oct 19, 2023, 3:00 am
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An upgrade shouldn't be sold if there are no meals for everyone in Business. End of!
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Old Oct 19, 2023, 3:03 am
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It can be done but the customer should be informed of this before purchasing and the crew should be informed of this.
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Old Oct 19, 2023, 3:04 am
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Originally Posted by KARFA
Assuming you were not given a free operational upgrade, this shouldn’t happen. If you haven’t already done so, please submit a complaint.
Agreed, it's irritating enough on a short flight but on a 4 hour trip to JTR that's just plain unacceptable.
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Old Oct 19, 2023, 3:09 am
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Did you get something offered from the BOB cart?
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