F Reward Flight "Cancelled" LHR-DOH
Oct 9, 2023, 4:30 am
#1
Original Poster
Join Date: Feb 2018
Location: UK
Programs: BAEC Silver
Posts: 153
F Reward Flight "Cancelled" LHR-DOH
Hi All,
I've had a reward F LHR-DOH cancelled in Feb, it looks like the flight is now operating a three class 777.
Online it isn't given any options other than cancel, planning to ring up later this week. What are the likely options? Am I just going have to accept the downgrade or is there any chance they'll change to the QR flight? The other option is ultimatly I'm heading to Bahrain (although on seperate tickets & orginally planned a few days in Qatar) but I'd be happy to change to the BAH flight, any chance BA will allow that?
Thanks
I've had a reward F LHR-DOH cancelled in Feb, it looks like the flight is now operating a three class 777.
Online it isn't given any options other than cancel, planning to ring up later this week. What are the likely options? Am I just going have to accept the downgrade or is there any chance they'll change to the QR flight? The other option is ultimatly I'm heading to Bahrain (although on seperate tickets & orginally planned a few days in Qatar) but I'd be happy to change to the BAH flight, any chance BA will allow that?
Thanks
Oct 9, 2023, 8:29 am
#3
Join Date: May 2019
Location: FL390 or the iron way
Programs: BA GGL
Posts: 1,666
There have been quite a few threads on this, both here and on HFP, e.g. see here. Suffice it to say, BA are being very underhanded in the way they're handling this, and you need to tread with caution otherwise you may not get the full rights you're entitled to.
Oct 9, 2023, 10:16 am
#4
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
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So there has been the odd report of BA rebooking on to QR F (either under the QR flight number or the BA codeshare) - but that very much seems to be for a lucky few who slipped thro the net. Their view is their cabin closure standard guidelines only allow rebooks on to BA flights (or AA if a JB route). They are not treating it as a cancelled flight even though the email states it is a cancellation. As far as they are concerned their cabin closure policy won't even allow rebook on QR J.
Additionally, any refund comes after travel and you can bet they won't do the 75% downgrade refund as they are supposed to. i imagine you will have to push it to CEDR/MCOL to do something.
Pretty poor behaviour by BA tbh..
Additionally, any refund comes after travel and you can bet they won't do the 75% downgrade refund as they are supposed to. i imagine you will have to push it to CEDR/MCOL to do something.
Pretty poor behaviour by BA tbh..
Oct 9, 2023, 11:07 am
#5
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
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Posts: 4,164
Well, if BA themselves notify a cancellation, why should the passenger doubt this is the case. EU/U.K. 261 dictates offering an alternative flight under similar conditions. I would ask for QR F. If not granted then ask what alternative BA offers. And if none, then CEDR to request insisting on QR F. There is probably still time between now and next February to get the CEDR hearing to force BA to cover QR F.
Oct 9, 2023, 11:27 am
#6
Ambassador, British Airways; FlyerTalk Posting Legend
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Well, if BA themselves notify a cancellation, why should the passenger doubt this is the case. EU/U.K. 261 dictates offering an alternative flight under similar conditions. I would ask for QR F. If not granted then ask what alternative BA offers. And if none, then CEDR to request insisting on QR F. There is probably still time between now and next February to get the CEDR hearing to force BA to cover QR F.
Oct 9, 2023, 11:39 am
#7
Join Date: Aug 2006
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Oct 9, 2023, 11:41 am
#8
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Oct 9, 2023, 11:47 am
#9
Join Date: Apr 2015
Programs: Some
Posts: 5,258
yes I have called up a few times now and basically been told to go swivel. I left it today with the booking untouched as I wanted to decide what to do. I did ask she recorded in the notes that she refused to rebook on QR F on a joint business route even tho there was availability.
QR has become incredibly protective of QR F to LHR recently and may be the ones driving this, presumably because they are able to sell the cabin for cash (my last 4-5 QR F LHR flights the cabin has been full/close to full).
Oct 9, 2023, 12:14 pm
#10
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,659
Perhaps trying pushing for Qsuites rebooking with a refund for the price difference instead? Honestly that’s not such a bad outcome, the difference between QR F and Qsuites these days is basically access to Al Safwa, a plate of caviar and a better wine list, speaking as someone that used to love QR’s A380 F.
QR has become incredibly protective of QR F to LHR recently and may be the ones driving this, presumably because they are able to sell the cabin for cash (my last 4-5 QR F LHR flights the cabin has been full/close to full).
QR has become incredibly protective of QR F to LHR recently and may be the ones driving this, presumably because they are able to sell the cabin for cash (my last 4-5 QR F LHR flights the cabin has been full/close to full).
When I was booked BHD-LHR-SIN on a BA Holiday and it was cancelled BAH rebooked me BHD-LHR-DOH-BKK with the LHR-DOH leg on QR F - although accept as this was revenue there was a bit more flexibility. QR F is pretty average anyway imo.
Oct 9, 2023, 12:21 pm
#11
Join Date: Apr 2015
Programs: Some
Posts: 5,258
You sure they were cash? They release decent Avios availability in F on their A380.
When I was booked BHD-LHR-SIN on a BA Holiday and it was cancelled BAH rebooked me BHD-LHR-DOH-BKK with the LHR-DOH leg on QR F - although accept as this was revenue there was a bit more flexibility. QR F is pretty average anyway imo.
When I was booked BHD-LHR-SIN on a BA Holiday and it was cancelled BAH rebooked me BHD-LHR-DOH-BKK with the LHR-DOH leg on QR F - although accept as this was revenue there was a bit more flexibility. QR F is pretty average anyway imo.
Oct 9, 2023, 9:01 pm
#12
Join Date: Feb 2015
Location: ORD
Programs: AA EXP, WoH Globalist
Posts: 104
BA has a detailed set of rules for this precise cabin closure scenario, which can be viewed here: https://www.britishairways.com/en-gb...lines#schedule
They don't permit rebooking onto QR (in either J or F), but that's not to say that you can't be successful in making that request as a one-off.
They don't permit rebooking onto QR (in either J or F), but that's not to say that you can't be successful in making that request as a one-off.
Oct 10, 2023, 12:40 am
#13
Join Date: Nov 2004
Location: LBA
Programs: BAEC Gold, PPL/IR
Posts: 438
BA has a detailed set of rules for this precise cabin closure scenario, which can be viewed here: https://www.britishairways.com/en-gb...lines#schedule
They don't permit rebooking onto QR (in either J or F), but that's not to say that you can't be successful in making that request as a one-off.
They don't permit rebooking onto QR (in either J or F), but that's not to say that you can't be successful in making that request as a one-off.
Oct 10, 2023, 1:24 am
#14
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,535
Perhaps trying pushing for Qsuites rebooking with a refund for the price difference instead? Honestly that’s not such a bad outcome, the difference between QR F and Qsuites these days is basically access to Al Safwa, a plate of caviar and a better wine list, speaking as someone that used to love QR’s A380 F.
QR has become incredibly protective of QR F to LHR recently and may be the ones driving this, presumably because they are able to sell the cabin for cash (my last 4-5 QR F LHR flights the cabin has been full/close to full).
QR has become incredibly protective of QR F to LHR recently and may be the ones driving this, presumably because they are able to sell the cabin for cash (my last 4-5 QR F LHR flights the cabin has been full/close to full).
Oct 10, 2023, 3:10 am
#15
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
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IANAL but I think UK261 is clear on this. How long are the waits CEDR hearings these days. If there is enough time before travel, take them to CEDR as I believe they can force BA to rebook you in F. Otherwise, in this case, I’d be buying QR F and claiming it back from BA. I’d even consider not using MCOL in order to put legal precedence on the line for BA. I think you’d get their attention.