Another BA survey
Aug 17, 2023, 10:55 am
#1
Original Poster
Join Date: Mar 2017
Programs: BA GGL, GfL, Hilton Diamond, Hyatt Lifetime Globalist, AllAccor Diamond, Marriott Ambassador Elite
Posts: 1,078
Another BA survey
I’ve just received an email with another BA survey attached to it.
I'm sure I did of these a few months back. It was discussed in detail on here. Maybe it was for GGLs only.
I took time to think about it and filled it in carefully. I never heard anything back.
Now I have to do it all again? Is this really good customer service?
I'm sure I did of these a few months back. It was discussed in detail on here. Maybe it was for GGLs only.
I took time to think about it and filled it in carefully. I never heard anything back.
Now I have to do it all again? Is this really good customer service?
Aug 17, 2023, 1:42 pm
#4
Join Date: Dec 2022
Posts: 919
I’ve just received an email with another BA survey attached to it.
I'm sure I did of these a few months back. It was discussed in detail on here. Maybe it was for GGLs only.
I took time to think about it and filled it in carefully. I never heard anything back.
Now I have to do it all again? Is this really good customer service?
I'm sure I did of these a few months back. It was discussed in detail on here. Maybe it was for GGLs only.
I took time to think about it and filled it in carefully. I never heard anything back.
Now I have to do it all again? Is this really good customer service?
Aug 17, 2023, 1:45 pm
#5
Join Date: Jul 2016
Location: Milton Keynes, UK
Programs: BA Gold (OW Emerald), TK Elite (*A Gold)
Posts: 585
I received a link today too, first time ever. Appeared to be focused mainly on thoughts around Avios spending and earning, along with general BAEC benefits I felt.
Aug 18, 2023, 4:24 am
#6
Original Poster
Join Date: Mar 2017
Programs: BA GGL, GfL, Hilton Diamond, Hyatt Lifetime Globalist, AllAccor Diamond, Marriott Ambassador Elite
Posts: 1,078
Aug 18, 2023, 5:04 am
#8
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,591
BA probably didn’t receive enough of the answers their accountants were expecting to justify more ‘enhancements’. So this is like a ‘are you sure you meant to say that’ type of follow up.
Aug 18, 2023, 5:30 am
#9
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 6,088
Maybe the 10k+ annual TPs brigade still get similar but, like you, my Sean Doyle invitation got lost in the post.
Aug 18, 2023, 12:53 pm
#10
Original Poster
Join Date: Mar 2017
Programs: BA GGL, GfL, Hilton Diamond, Hyatt Lifetime Globalist, AllAccor Diamond, Marriott Ambassador Elite
Posts: 1,078
Well, that kind of thing used to happen in "The Good Old Days", but I suspect not so much any more. This was 10 years ago which is about as far back as my email history goes!
Maybe the 10k+ annual TPs brigade still get similar but, like you, my Sean Doyle invitation got lost in the post.
Maybe the 10k+ annual TPs brigade still get similar but, like you, my Sean Doyle invitation got lost in the post.
Aug 18, 2023, 2:00 pm
#11
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 6,088
it was very good indeed - maybe 6 customers and 6 BA directors/ senior managers. I was sat next to Frank van der Post who was in charge of customer experience at the time and he was all over all of the issues and good ideas discussed. They were also discussing proposed changes to GGL - which itself was quite new at the time. it may have been the extension of partner cards or lifetime status, I don’t remember which. It lasted at least 2 hours - no corporate stiffness. I had 2 such lunches in 6 months from memory.
Aug 19, 2023, 12:01 am
#12
Original Poster
Join Date: Mar 2017
Programs: BA GGL, GfL, Hilton Diamond, Hyatt Lifetime Globalist, AllAccor Diamond, Marriott Ambassador Elite
Posts: 1,078
it was very good indeed - maybe 6 customers and 6 BA directors/ senior managers. I was sat next to Frank van der Post who was in charge of customer experience at the time and he was all over all of the issues and good ideas discussed. They were also discussing proposed changes to GGL - which itself was quite new at the time. it may have been the extension of partner cards or lifetime status, I don’t remember which. It lasted at least 2 hours - no corporate stiffness. I had 2 such lunches in 6 months from memory.