What's this Group 1-3 boarding shambles?
#1
Original Poster
Join Date: Dec 2009
Location: Perth WA/ UK
Programs: BA Gold, Priority Club Gold, Accor Silver, Virgin Australia Gold
Posts: 1,750
What's this Group 1-3 boarding shambles?
Over 30 minutes to board A321 from LHR to GLA. Nothing for business class or status pax just Groups 1-3 with an arrogant person being frankly rude monitoring well a shambles. What has BA be come. It seriously reminded of low cost but worse. Yes I have not flown BA for a while and being Aussie based I am doing my 4 sectors but having just flown Malaysian and Finnair who respect priority and status I just can't see the attraction of BA. But having said that 53 pax I believe in biz!
#2
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,985
My understanding has always been that it should be Boarding by single Group numbers sequentially, but I suppose it is ultimately down to the discretion of the gate agent. Like most things BA related these days, it's a bit of a lottery. In my experience they often lump group 1-3 together, which often makes it the least exclusive boarding group going! I imagine that on an LHR-GLA sector, at least 50% of pax will be in Groups 1-3, if not more.
#3
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,238
i can only recall one specific instance in the last dozen or so flights where groups were called individually.
the call for 1-3 really always has a knack for setting a poor tone to the overall BA experience.
the call for 1-3 really always has a knack for setting a poor tone to the overall BA experience.
#5
Join Date: Feb 2011
Location: London
Programs: BA Silver, ZSL Silver
Posts: 2,552
OT but I flew Southwest for the first time last month from DEN to BOS. The flight was delayed, but a new boarding time was given and it went like clockwork - they started boarding to the minute of the advertised time. Sure it's a different set up given the unassigned seats, but it was brilliant. We had the kids in tow and had paid for early boarding, giving us specific positions in the process. We lined up in order and were straight on. I was really impressed with them - two bags, wfi, entertainment (for use on your own device), and two rounds soft drinks/tea and coffee and snacks included. Their card machine was being slow so we even got our booze on the house. Announcements were hilarious. "Welcome to this nonstop flight to Barbados. Just kidding, y'all too cheap for that." "Buckle up folks, the captain has told me he'll be trying some new moves." "If you do have any complaints, please do not hold back. You can find the form at www.delta.com."
#6
Join Date: Jan 2018
Location: Glasgow, UK
Programs: BA Gold
Posts: 630
It can be very hit or miss. Especially at LHR. I've had a couple of decent/good experiences recently, but also last week about the worst I've seen yet. Boarding a LHR-GLA from A4b (so a bus gate). One of the desks was down completely. The other desk was failing to retrieve biometrics for every 4th or 5th passenger, requiring the gate agent to manually verify the photo, and approximately every 10th passenger it failed completely, requiring them to go to another desk for additional verification. Multiple announcements apologising for the technical difficulties. It took over 70 minutes from scanning the first boarding pass to boarding complete on what was announced as "a completely full flight" which was untrue as there were several single seats free in the rows around me at row 16.
Funnily enough in the opposite direction GLA-LHR I find the staff at GLA tend to be better at managing boarding and usually individual groups are called by number. And while not exclusively true, I find outstations do tend to be better at this than at LHR.
Funnily enough in the opposite direction GLA-LHR I find the staff at GLA tend to be better at managing boarding and usually individual groups are called by number. And while not exclusively true, I find outstations do tend to be better at this than at LHR.
#7
Join Date: Apr 2016
Location: Isle of Man
Programs: IHG Platinum Elite, BA Pleb
Posts: 347
I don't understand any of these priority group complaints. All that priority boarding does is prolong the amount of time you're sealed in a small metal tube. I much prefer standing at the back and enjoy watching everyone elbow each other out of the way
#8
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
I was always under the assumption that wen flying short haul and had the right status you could board at your leisure.
#9
Join Date: Dec 2010
Location: Lincoln, UK
Programs: BAEC Gold, IHG Spire Ambassador, Hilton Diamond, Starbucks Gold
Posts: 1,267
Each to their own I suppose.
#10
Join Date: Nov 2011
Location: London, Babylon-on-Thames
Programs: BAEC Blue (back to Earth)
Posts: 1,508
I fly with checked baggage if needed and a rucksack that fits under the seat in front. The passive aggressive clown show of trying to find overhead locker space for a roll-on isn't worth the candle to me. Watching otherwise intelligent peeps descend to mouth-breathing evil-eye glaring as they try to get past each other in a single aisle aeroplane boarding from both ends whilst having to engage random strangers to remove smaller bags from the overheads isn't worth it. The price I pay to check a bag is worth it to me to avoid that whole pantomime.
Boarding late whilst parked in a seat sipping coffee watching the rage build among fellow passengers is a sight to behold in itself, Ryanair and easyJet do this way better.
Boarding late whilst parked in a seat sipping coffee watching the rage build among fellow passengers is a sight to behold in itself, Ryanair and easyJet do this way better.
#11
Join Date: Nov 2019
Programs: BA - Bronze , IHG - Spire Ambassador, Hilton - Diamond
Posts: 133
My peeve, esp at LHR, is the elite group 0.5, which is obtained by buying a hand buggage only fare, turning up to the gate with a large wheelie bag and large rucksack, and getting rewarded by getting to check your baggage for free and getting onto the plane before group 1 is even called.
#12
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
It was way back in December 2017 that BA rolled out (with not inconsiderable fanfare) their particular version of boarding-by-numbers
In the official Press Release, we were enthusiastically told that :
“We have introduced a group boarding system on all our flights to simplify boarding, reduce congestion at the gate and make things easier for you.”
IIRC, we also heard from a number of ‘insiders’ that there was a strong will, within BA, to make this new system work.
Fast forward to 2023 and I can’t help but conclude (based on many personal experiences during the intervening years, together with countless first-hand reports here on FT) that senior management have chosen to preside over a level of consistent inconsistency, coupled with a general laissez-fare attitude - in both the nature of pre-boarding announcements and then implementation / policing - which ensures that the precise opposite of all three of BA’s stated objectives is very commonly achieved.
In looking back at the early days, I came across a rather prescient post penned in 2017 by experienced FT-er xenole, quote :
“I'll put odds on it that they somehow completely balls this up and months later, are still doing so.”
Well ……. you were 90% correct xenole
We just need to edit adjust your forecast of ‘months later’ to read ‘years later’ …………..
In the official Press Release, we were enthusiastically told that :
“We have introduced a group boarding system on all our flights to simplify boarding, reduce congestion at the gate and make things easier for you.”
IIRC, we also heard from a number of ‘insiders’ that there was a strong will, within BA, to make this new system work.
Fast forward to 2023 and I can’t help but conclude (based on many personal experiences during the intervening years, together with countless first-hand reports here on FT) that senior management have chosen to preside over a level of consistent inconsistency, coupled with a general laissez-fare attitude - in both the nature of pre-boarding announcements and then implementation / policing - which ensures that the precise opposite of all three of BA’s stated objectives is very commonly achieved.
In looking back at the early days, I came across a rather prescient post penned in 2017 by experienced FT-er xenole, quote :
“I'll put odds on it that they somehow completely balls this up and months later, are still doing so.”
Well ……. you were 90% correct xenole
We just need to edit adjust your forecast of ‘months later’ to read ‘years later’ …………..
#13
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
My peeve, esp at LHR, is the elite group 0.5, which is obtained by buying a hand buggage only fare, turning up to the gate with a large wheelie bag and large rucksack, and getting rewarded by getting to check your baggage for free and getting onto the plane before group 1 is even called.
#14
Join Date: Nov 2019
Programs: BA - Bronze , IHG - Spire Ambassador, Hilton - Diamond
Posts: 133
I had a positive experience lately in LHR T5. as usual they asked all people who would like to check their bags and all were told to wait until group 1-3 boards then they can go. I always thought this would makes sense and not sure if this BA official guidance or the agent just used her brain and common sense.
#15
Join Date: Jul 2014
Location: NCL
Programs: FB Plat; BAEC Gold
Posts: 930
It’s consistently, inconsistent. Also at LHR yesterday they asked for group 1, including it being repeated by the staff member at the entrance. The same staff member then proceeded to let through at least one group 2 and one group 3.
It was better when it was first launched with the separate lines for 1, 2 and 3.
BA have managed to confuse themselves and then everybody else at the same time.
It was better when it was first launched with the separate lines for 1, 2 and 3.
BA have managed to confuse themselves and then everybody else at the same time.