Emma Heady

Our case was damaged in February and a claim submitted straightaway.

We’ve just heard back from K2 Global and they have given a number of cases to chose from ranging in price from £100 to £190 (according to the links - I’m sure they’re not worth that)

Originally I’d have been happy to take a replacement but due to the amount of time taken I had to buy a replacement case for a trip last month or attempt to use the damaged case which just wasn’t viable.

The damaged case cost £90 two years ago and I replaced with a new case for £80.

Anybody know if it’s worth contacting K2 or BA to request they reimburse me for the new case instead? Is that something K2 can even do?

If I had to go back to BA I’m not sure I can be bothered to wait months again for a resolution but on the other hand I really don’t need another suitcase.

Any experiences or suggestions greatly received, thanks.

flybymonkey

Not sure if you can but a friend accepted a replacement bag from K2 and questioned the value of it on delivery. You do actually find some being sold online via marketplace and ebay.

Scots_Al

Not to answer the question asked, but FWIW, as someone who doesn't partake in higher end luggage brands, I found the K2 case we got (after a VS flight maybe ten years ago) to be very acceptable quality, irrespective of its monetary value.

carrotjuice

When I arrived at LHR T5 recently and a fellow passenger had a (normal, non branded) suitcase damaged (both wheels had been ripped off!) he was given an equivalent-sized new suitcase on the spot. Not involving K2 at all. They didn't do this to my Briggs & Riley though, nor would I accept.

Perhaps this is only possible at T5 at the heart of BA's operations, similar arrangement may not be available at outpost airports though.

jerry a. laska

Refunds are possible but amounts are subject to some depreciation based upon the age of the bag. Some reports and advice can be found in these threads:
Best way to sort replacement bag with K2 Global?
Broken Case Replacement Options
Incredible response from BA to damaged suitcase
BA offered £76 compensation for bag damage. Am I being lowballed?
Damaged Luggage

gcuk

K2 replaced a bag the locks had been broken off somewhere between check-in at JNB and the luggage belt at LHR. It was the dirty laundry bag after a two week trip so would have loved to see the disappointment on the perpetrators faces when the opened it.

The replacement bag is actually K2’s own brand but I’m really impressed with the quality. Way better than the bag we had but probably not worth the value they were ‘selling’ it for.

binman

Given my experience of K2 following various BA and Qatar issues, the answer is yes BA will but you will need original receipts.

The bags from K2 are basic and overpriced or rather they are priced up. You wouldn’t pay the ticket price for any of the non branded stuff.

Dave Noble

Yes you can. If you are not happy with the scam offering that K2 makes - despite the agent trying to lie and pressure into acceptong its offer, you can refuse , the case will return to BA and it will pay out

With no proof of purchase, expect a devaluation of 50% - if holding a receipt , a 10% deduction ( to 50% ) per year old of the case

Emma Heady

Thanks all. I will phone Monday and explain that I’ve already bought a replacement and ask them to push the claim back to BA and see how we get on with them.

It seems pointless taking a case we don’t need or want and I definitely can’t be bothered selling it.

Emma Heady

Thought I’d update incase it helps others.

I called K2 and spoke to a very helpful person who informed me that they have permission to settle claims on BA’s behalf.

As BA hadn’t sent them any of the documents I had submitted, or even confirmed type of case and damage sustained I needed to supply that info again.

Emailed it all through and have had confirmation within the hour that they are paying the full purchase price of the case. It’s been passed to their accounts team who will process payment and I should receive it within 10 days.

Very happy with K2, quick and easy to deal with, much better than being passed back to BA which I was dreading.

Thrifty Scotsman

I may be in a minority, I actually like my K2 case, it's stood up to everything thrown at it, with no damage.

Dave Noble

I found K2 less trustworthy than a dodgy timeshare salesman - trying to coerce me into accepting a ridiculously low offer for damaged case and trying to make out that that was the best that I would get and that if I refused and it went back to BA , that I wouldn't get anything - unsurprisingly , once it did go back to BA, it paid out properly

As a K2 rep about ethics and I expect that the person would say that it is an area north of Kent

corporate-wage-slave

One of my neighbours would agree with you, eventually. She was travelling NCL-LHR-JFK (or something similar) and her original bag was badly damaged at or before LHR. She was given a K2 case immediately and she had to use it due to the circumstances, but she was deeply unhappy about it, spitting feathers the whole way there and back. Wrong shape, wrong brand, wrong colour, cheap and wrong colour again. However both at JFK and NCL on the return, this bag was the very first one on the carousel. A few more trips later she reluctantly conceded that it was useful to be able to identify the bag from a distance due to the colour, and bit by bit she started to really like this suitcase. Fast forward 20 years - the bag was still going strong but some decorators accidentally got some paint on the suitcase at her home. She was so upset about this that she paid a specialist to restore the bag to its original condition.

mimakohl

Rimowa Essential Check-In top panel split open while with BA last week. Filed a report +24 hours with BA. BA replied +48 hours referring to K2. K2 replied 4 days after the original report. So, at least the process was quick.

K2 offered the typical inappropriate replacement. When I rejected that, they claimed they are under airline instruction to deduct 20% value p.a. and came up with a random number: £55.99 (for a bag with a £850 replacement value?). Here's quotes from the K2 agent:

"The airline applies depreciation of 20% for each year you have had the bag which leaves a value of £55.99 on your claim. Based on this value, I sent you links to a basic K2 replacement."

"The other option I can do is offer £56 as financial settlement which is the depreciated value on your claim. If you want more money then you would need to contact BA." ...which I just did.

Dave Noble

K2 seems to me to be a bunch of scammers. BA will depreciate at 10% a year to , iirc ,a max of 50% - by quoting 20%, it seems to be just a nice cash scam grab for itself after it collects from BA. How much did it cost as opposed to replacement cost now and how old is it? If you cannot prove the purchase date, then expect BA to deduct the max depreciation