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HELP!! Delayed LHR-JNB; delay complaint for ruined trip

HELP!! Delayed LHR-JNB; delay complaint for ruined trip

Old Jun 15, 2023, 2:46 am
  #1  
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HELP!! Delayed LHR-JNB; delay complaint for ruined trip

Supposed to be flying to JNB tonight and coming back on Sunday. Really short trip I get it.

however, now had email about flight delay.

now flying 0855 on 16/6/23 vs 2125 15/6/23.

we’re flying down from Glasgow at 1530 today.

what are our options here?

unbelievable.
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Old Jun 15, 2023, 2:51 am
  #2  
 
Join Date: Dec 2007
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You can ask to be rerouted on LH/LX ex GLA or LH/QR ex EDI. You can also claim for EU/UK261 compensation if arriving more than 3hrs later into JNB than scheduled.

Unfortunately this is completely believable at the moment.... BA is losing my confidence with every day that passes. Completely avoidable but this is the path BA choses to go down.
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Old Jun 15, 2023, 2:54 am
  #3  
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We are in first class.
do they have responsibility to put us in the same cabin?
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Old Jun 15, 2023, 3:04 am
  #4  
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Been looking and no much First.
I like your idea of Qatar via Doha but MUST they put us in business class?
must they offer this or can they refuse?
thanks.
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Old Jun 15, 2023, 3:09 am
  #5  
 
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Originally Posted by Bophopper
Been looking and no much First.
I like your idea of Qatar via Doha but MUST they put us in business class?
must they offer this or can they refuse?
thanks.
LH/LX F would be a good option.
QR don't offer F to JNB so highest cabin would be Business. My experience isBA won't actively offer. It is for you to suggest.
I'm not certain where you'd stand on reimbursement for the QR downgrade either as this would be a voluntary downgrade. My advice is stick to LH/LX F where possible and put in a retrospective Avios/Tier Points submission next week when you return.
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Old Jun 15, 2023, 3:14 am
  #6  
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It’s an avios booking.
does that make a difference?
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Old Jun 15, 2023, 3:22 am
  #7  
 
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The only time I've had significant retimings at short notice when traveling on Avios award tickets I've accepted the delay/retiming and submitted for delay compensation so I have no experience in swapping out to other options in your situation. Only on cash tickets.

My understanding is BA will move you to other services with availability operated by them regardless to Avios availability but not necessarily to other carriers where Avios availability needs to be there. If for example QR J was available you could ask to be moved to that option and at the prevailing amount of avios..... you'd then waiver your right to delay compensation.

You've not mentioned whether a Amex 241 is in use on the current ticket. This could well reduce what options are available to you also if you are indeed using one.

As it stands BA will cover the costs of LHR overnight accommodation and meal expenses because of the short notice retiming as well as delay compensation to the tune of €600/Ł520 per person.

This would be sufficient to encourage me to go with the rebooking option being offered.
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Old Jun 15, 2023, 3:23 am
  #8  
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No 241 this time.
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Old Jun 15, 2023, 3:24 am
  #9  
 
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Are you able to get to the airport earlier or is 1530 the first flight you can make today?
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Old Jun 15, 2023, 3:26 am
  #10  
 
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I’ve had an avios booking rebooked onto a non OW carrier, KLM by pressing on the phone operator my rights under EU261, they booked me after a bit of faffing and escalation on their end into J with KLM, thus same cabin class.
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Old Jun 15, 2023, 3:53 am
  #11  
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BA trying to say it’s “outside their policy” to book on Qatar from Edinburgh …..
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Old Jun 15, 2023, 3:59 am
  #12  
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Yeah.
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Old Jun 15, 2023, 4:07 am
  #13  
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You would need to find an alternative for GLA to JNB if re-routing on another airline, the 300 mile rule is for BA operated services which won't help here.

I think it's really up to you to decide your options
- stick to the new time of original flight?
- find an alternative, which may not be in FIrst? There are so few First seats globally now that it can genuinely be tricky to find a spare one, let alone two of them.

In terms of hotels etc: this this the thread you may want to bookmark:

Disruption Assistance thread - signposts and what you need to know
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Old Jun 15, 2023, 4:11 am
  #14  
 
Join Date: Jul 2012
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Originally Posted by Bophopper
BA trying to say it’s “outside their policy” to book on Qatar from Edinburgh …..
Thats because you are flying originally from GLA not EDI. Only when it suits them will they offer alternative departure airports. Even on other oneworld airlines they seem hell bent on not offering anything proactive to you. I was told they wouldnt re route me on Alaska. Until I said why not they are part of the oneworld alliance and the lady said are they. Its ridiculous. I would look at your options and go back to them with a solution
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Old Jun 15, 2023, 4:22 am
  #15  
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I’ve got myself onto edi Doha on qr in business which is fine.
my dad , flying in business, is being refused a changed.
can they do that?
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