Finnair TPs and Avios Posting to BAEC
Jun 10, 2023, 9:32 am
#1
Original Poster
Join Date: Mar 2008
Location: East Anglia
Programs: BAEC Gold
Posts: 166
Finnair TPs and Avios Posting to BAEC
Did LHR-HEL-AGP-HEL-LHR with Finnair two weeks ago on two separate bookings through Finnair website (one LHR-HEL return the other HEL-AGP return) over a couple of days primarily to kick start my new membership year (currently Gold and definitely want to remain so!) with what should be 440 TPs. Keep checking my BAEC account but so far TPs remain stubbornly at zero. Should I be worrying yet or are Finnair often slow to credit? I did read a thread I think on here where someone said they nearly always have to log a missing TP/Avios request for Finnair flights and submit their boarding passes. My worry here is I used the Finnair app and all the boarding passes have now disappeared from it. Will be very annoyed if this fairly expensive trip does not yield the TPs I wanted from it. Did enjoy the flights though and the Platinum Wing at HEL. Thanks all.
Jun 10, 2023, 9:35 am
#2
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
They are slowish, but not that slow. I have usually found they credit by day 5/6 at the latest. At two weeks I would be raising a claim, you should be ok without having to submit any bps.
Jun 10, 2023, 10:02 am
#4
Join Date: Apr 2022
Location: Splitting time between UK and Japan
Programs: BA Gold / oneworld Emerald
Posts: 33
Seem to be quite a few people reporting issues with Finnair at the moment. I'm also waiting on TP/Avios from Finnair flights a couple of weeks ago. I put in a claim and then sent boarding passes through http://www.britishairways.com/ecsupportingdocs
Jun 10, 2023, 10:27 am
#6
Join Date: Apr 2022
Location: Splitting time between UK and Japan
Programs: BA Gold / oneworld Emerald
Posts: 33
Firstly, check what it says under "wheres my partner claim" on the website and make sure your claim actually exists and what status its in:
https://www.britishairways.com/trave..._gb?eId=191002
From the email you got when you submitted your partner claim - take a note of the subject and the date/time you recieved the confimation email that the request had been recieved.
Then go to the following link:http://www.britishairways.com/ecsupportingdocs
login with your Exec Club details, manually fill in all your details and select "Claim for Avios or Tier points - partner flights" as your "What is your reason for contacting us"
Enter in the details collected from the email you were sent confirming to them when the claim was sent through.
***THIS NEXT PART IS IMPERITIVE***
Upload a scanned copy of your boarding pass (or jpg pic of the electronic one) - also, if you have a copy of the original invoice which also confirms the booking class, etc, that would be good.
Agree to the ts&cs and Submit .... you should get a response within a week or so......if not, call BAEC for silver members.
https://www.britishairways.com/trave..._gb?eId=191002
From the email you got when you submitted your partner claim - take a note of the subject and the date/time you recieved the confimation email that the request had been recieved.
Then go to the following link:http://www.britishairways.com/ecsupportingdocs
login with your Exec Club details, manually fill in all your details and select "Claim for Avios or Tier points - partner flights" as your "What is your reason for contacting us"
Enter in the details collected from the email you were sent confirming to them when the claim was sent through.
***THIS NEXT PART IS IMPERITIVE***
Upload a scanned copy of your boarding pass (or jpg pic of the electronic one) - also, if you have a copy of the original invoice which also confirms the booking class, etc, that would be good.
Agree to the ts&cs and Submit .... you should get a response within a week or so......if not, call BAEC for silver members.
Jun 12, 2023, 3:23 pm
#8
Join Date: Nov 2021
Programs: Flying Blue Platinum, BA Silver
Posts: 37
Same here. Waited 7 business days after 2 AY flights.. no TPs nor Avios, so filled a retro claim.
Received email from BA that the claim has been passed on to AY for them to investigate and confirm
This has now been 2 weeks ago.. still waiting for the TPs and Avios.
Received email from BA that the claim has been passed on to AY for them to investigate and confirm
This has now been 2 weeks ago.. still waiting for the TPs and Avios.
Jun 12, 2023, 4:28 pm
#9
Join Date: Sep 2011
Location: BHD
Programs: BA Executive Club Silver
Posts: 575
Jun 13, 2023, 6:57 am
#10
Join Date: Aug 2007
Location: London
Programs: BA GfL & GGL, LH Sen, EK & VS Gold, Amex Cent
Posts: 1,719
I’d say every other flight I have to claim and sometimes call BAEC after they still don’t post. It’s extremely irritating.
Also FWIW apparently can also claim for bus sectors by calling BAEC as it won’t do it automatically or through web claim.
Also FWIW apparently can also claim for bus sectors by calling BAEC as it won’t do it automatically or through web claim.
Jun 13, 2023, 7:11 am
#11
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
Jun 13, 2023, 8:43 am
#13
Join Date: Jul 2004
Location: UK
Programs: BA Gold
Posts: 229
I’ve got a couple of AY flights missing from 29th May, filled in the online form on 6th June and still waiting. The route was LHR > HEL > BKK in J, on the way back I got rerouted via HKG with CX and the flights posted after a couple of days.
Jun 14, 2023, 6:54 am
#15
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 5,174
I'm in the opposite situation - and upcoming BA flight that I would like to credit to Finnair Plus. Have there been any issues recently with points posting in that direction?
Also, if my current booking has a BA/Avios number and I'd like to switch it to a Finnair one, can I do that myself or do I need to contact customer service by phone?
Also, if my current booking has a BA/Avios number and I'd like to switch it to a Finnair one, can I do that myself or do I need to contact customer service by phone?