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Jun 9, 2023, 3:40 pm
#1
Original Poster
Join Date: Jun 2006
Location: UK
Programs: BA Blue, VS Silver
Posts: 2,575
Your account is temporarily unavailable
Your account is temporarily unavailable
We have locked your account temporarily to keep it safe and secure. For more information please refer to the email or letter you received from us.
We have locked your account temporarily to keep it safe and secure. For more information please refer to the email or letter you received from us.
Searching FT looks like I've been flagged for "unusual" activity. I suspect it's related to a booking I made yesterday with BA Companion voucher. I had to go it over the phone as it was an open jaw booking. For some weird reason, I didn't clock onto this at the time but the agent on the phone made my son (who's 11yo) Passenger 1, not me, so I wonder if I have been flagged because the system is not clever enough to realise I am on the booking as Passenger 2.
I just called BAEC in USA (as UK is now closed), they said all I can do is email [email protected], turnaround time is 7-10 days. 😞
Last edited by johnny5a; Jun 9, 2023 at 4:32 pm
Jun 10, 2023, 12:20 am
#2
Join Date: Dec 2009
Location: southampton
Programs: BAEC GGL, Virgin Silver, Marriott Platinum, HH diamond, IHG Platinum
Posts: 257
It could be related to a large number of people that were also locked out of their account this week. Rumour has it there was some sort of brute force attack and BA took steps to protect the accounts.
Some people have managed to get their account unlocked by persisting over the phone. But most people I heard had the issue on Wednesday so it could be unrelated. Some received an email prior to it saying their account had been unlocked but not everyone.
Some people have managed to get their account unlocked by persisting over the phone. But most people I heard had the issue on Wednesday so it could be unrelated. Some received an email prior to it saying their account had been unlocked but not everyone.
Jun 10, 2023, 2:58 am
#4
Join Date: Dec 2009
Location: southampton
Programs: BAEC GGL, Virgin Silver, Marriott Platinum, HH diamond, IHG Platinum
Posts: 257
Jun 10, 2023, 3:44 am
#5
Join Date: May 2009
Location: London, UK
Programs: BA Silver, Hyatt Globalist
Posts: 452
Is there another thread about what happened earlier in the week? I haven't logged in for a week or two but am having this message now. I haven't had an email or a letter, and would like to book an award flight...
Jun 10, 2023, 4:12 am
#7
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
My wife got an email saying her account was UNLOCKED (having never been told it was locked) but it is locked.
As far as I know it was never locked until the email arrived saying it was unlocked.
As far as I know it was never locked until the email arrived saying it was unlocked.
Jun 10, 2023, 5:37 am
#8
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,309
I’m in this unlocking process. Request went in yesterday morning Uk time to GGL team. This morning nothing had happened and it was still in process and the agent wasn’t sure if the relevant team worked at weekends. So I wouldn’t hold my breath so any resolution into some time next week.
Jun 10, 2023, 5:39 am
#9
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,309
same as mine! And also as an aside the email, which was started with the lines we take your data protection very seriously had all sorts of personal data, account number, Avios balance etc on it totally unnecessarily which I found depressing and ironic.
Jun 10, 2023, 6:08 am
#10
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
Jun 10, 2023, 6:45 am
#11
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
I am in the same boat, gurded my loins and called - pleasent but hopeless agent suggested she would send it to the back office and they will get back to me with 7 days.
I can book and call and they will add the FF number to the booking if I needed to but I can't book and award seats currently.
I can book and call and they will add the FF number to the booking if I needed to but I can't book and award seats currently.
Jun 10, 2023, 7:14 am
#12
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,053
Same situation.
I had hoped it was just the usual, terrible BA IT and some weekend work, but it sounds like others have been locked this Saturday as well...
I had hoped it was just the usual, terrible BA IT and some weekend work, but it sounds like others have been locked this Saturday as well...
Jun 10, 2023, 11:50 am
#15
Join Date: Mar 2011
Location: SF / Berlin
Programs: BAEC Gold
Posts: 75
Argh the same has happened to me - got a weird email saying the account was UNLOCKED out of the blue (and agree it is weird they included a tonne of irrelevant personal info in this one!) which I sort of ignored, until two days later I realised I could not log in as the account was saying LOCKED.
I've called BAEC and all the Gold line could do was pass a message on.
The problem is I have a flight on Tuesday with a 241 that I need to reschedule before Monday PM (24 hour rule - don't want to lose the voucher!) so this is all very stressful. I wasn't doing anything weird so I am assuming this is a mass block, rather than a specific audit.
Does anybody have any advice?
I've called BAEC and all the Gold line could do was pass a message on.
The problem is I have a flight on Tuesday with a 241 that I need to reschedule before Monday PM (24 hour rule - don't want to lose the voucher!) so this is all very stressful. I wasn't doing anything weird so I am assuming this is a mass block, rather than a specific audit.
Does anybody have any advice?