ddschur

I am wondering if others are experiencing the issues of logging into your BA account and checking "Bookings" and showing "No Bookings"???
I have several trips coming up and in checking status, etc. I have seen the No Bookings window quite often and for longer duration than a day or so!
I also noticed the same with my wife's account!
Is BA going through some significant upgrades/updates to their web page causing this?
Thank you in advance to anyone who responds.

mikeyfly

Yes, I think everyone !

golfmad

Yes, if you want to manage a specific booking just go to ba.com/mmb and type in the booking reference number from your e-ticket email.

JAXBA

Fixed that for you. No, this has been ongoing for years and years and years…

It used to be a lot better, and would even show all Amadeus bookings that your BAEC number was in, including those booked directly w/partners.

corporate-wage-slave

There are at least 87 threads on this topic, just from using one search term. BA's memory may not be good, but thankfully we have spreadsheets/notebooks/post-it notes decked around the screen etc. One option is to search your email for a term such as "Ticket Type: e-ticket" in quotes, since that for me always brings up reservations. It's less helpful if it's a call centre booking which doesn't get immediately ticketed.

wb1969

It's been the same as far back as I can remember.

NOTHING ever gets fixed on any of the BA IT platforms.

I've been getting 'Sorry we can't currently show all of your bookings. We're trying to fix this as soon as possible' on the app for over a year.

Quite clearly they couldn't give a toss.

corporate-wage-slave

One of BA's perils is "OpCo life". In other words, being an operating company of a large FTSE 100 company that is heavily influenced by Spanish and some extent Qatari management, then local expenditure has to be justified against returns, justified against the other OpCo needs, the Air Europa project, and justified against an IAG wide solution. And bearing in mind IAG does have a central IT team. So until recently while BA could have a small BA based team for the App, and limited resources for internal systems such as Pegasus, it was not allowed a fully functional IT team of its own - everything needs a business case, specified by a very small team, and generally outsourced to Tata / Comarch or some such. Even for the App, that is at the mercy of getting information from sources beyond the reach of the App team. I know people get cross about this, but it is genuinely the case that BA could stop being a pension fund with an airline attached, and instead become an IT outfit with an airline attached. It's very easy to end up with a monster in this space.

The thing that has changed recently is that BA is now allowed a 200 person IT department again, so it will take some months before we notice much, but in time things should get better in this space. My suspicion is that the OnBusiness mess, which is Comarch, was used to leverage the resources.

anotherpax

Pretty much all day my upcoming bookings are not available. Just trying to see which flights will be affected by the upcoming strikes at LHR T5 and T3.

I am so bored of the app and website consistently not working, do BA (or trusted third parties) not believe is testing anything.

This particular problem has been lurking around for years and has never been fixed.

KARFA

In terms of strikes, I imagine even if some of your flights are on strike days you won’t actually see any disruption.

ScienceTeacher

Open up your Mail app and search "IATA". I find this quite useful for seeing all the BA e-ticket emails and thus my travel dates.

With regards to the strike dates I've seen two versions of the strike dates but the most consistent has to be:

June 24, 25, 28, 29 and 30;
July 14, 15, 16, 21, 22, 23, 24, 28, 29, 30 and 31;
and
August 4, 5, 6 , 7, 11, 12, 13, 14, 18, 19, 20, 24, 25, 26 and 27

The app problem has been around for years indeed, I sometimes find logging out, clearing private data and logging in again work (albeit temporarily before I urgently need the BP like at the gate)...

anotherpax

It’s not working on either iPhones and the website isnt much better.

On business down for 4 months that’s not fixed either.

i completely give up on them. This year will be my last year I get GGL after 8 years and will actively look at other airlines.

LupineChemist

I have a question then if IAG runs things centrally, how does each airline have its own backend? You'd think the whole point of the central administration is to run a single backend that would work for BA, IB, VY, EI and soon enough UX. But the underlying systems do tend to be vastly different.

JAXBA

Because they haven't merged/transferred them yet… It's supposed to be the aim, for each OpCo to be 'plug and play' into IAG backend.

It'd be a start if BA/IB/EI were all fully in Amadeus Altéa. Wish I knew why IB was hanging onto Resiber, and EI to ASTRAL. Get on with it!

LupineChemist

Well, I also hope they get on with it. Everyone complaining about BA IT, meanwhile I'm an IB flyer and think it's wonderful compared to what I'm used to.

corporate-wage-slave

And Vueling is on Navitaire (which is an Amadeus low cost subsidiary), Level built their own system but I think it's now swallowed into Navitaire. Astral is allegedly vastly cheaper to operate so EI don't want to give it up (and Iberia hated being on a bit of FLY for a while at LHR). Moreover I bet that Air Europa - the only IAG airline on Altéa apart from BA - will be forced on to Resiber!