A British Airways Job we would all covet

Old Mar 30, 2023, 12:16 pm
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A British Airways Job we would all covet

Lounge Development Executive at British Airways (ba.com)

"Accountable for owning the delivery of lounge improvement initiatives aimed at delivering a seamless customer experience, including lounge redevelopments, lounge refreshes and tactical improvements".

You could be in charge of the enhancements. I'd apply myself except just about to retire.
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Old Mar 30, 2023, 12:22 pm
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"Seamless"? Repairing upholstery?

What is my "seamless customer experience" please?
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Old Mar 30, 2023, 12:24 pm
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Old Mar 30, 2023, 12:24 pm
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I propose to BA there should be at least 1 Flyertalker on the interview panel.
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Old Mar 30, 2023, 12:54 pm
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Quite funny that the role requires international travel given that BA seem on a mission to end up with lounges at LHR, LGW and nowhere else...
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Old Mar 30, 2023, 12:57 pm
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Originally Posted by Never Stansted
Quite funny that the role requires international travel given that BA seem on a mission to end up with lounges at LHR, LGW and nowhere else...
I guess you may be off to enhance them, just not within the ordinary English meaning of the word.
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Old Mar 30, 2023, 1:07 pm
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I know I'm being pedantic, but what is a "seamless" customer experience? One where the customer walks into the lounge but doesn't notice?
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Old Mar 30, 2023, 1:09 pm
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Originally Posted by bisonrav
Lounge Development Executive at British Airways (ba.com)

"Accountable for owning the delivery of lounge improvement initiatives aimed at delivering a seamless customer experience, including lounge redevelopments, lounge refreshes and tactical improvements".

You could be in charge of the enhancements. I'd apply myself except just about to retire.
You are ideally qualified.
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Old Mar 30, 2023, 1:10 pm
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Originally Posted by adrianlondon
I know I'm being pedantic, but what is a "seamless" customer experience? One where the customer walks into the lounge but doesn't notice?
your experience in the lounge is equally marvelous as going thru security at LHR.
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Old Mar 30, 2023, 1:14 pm
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Originally Posted by adrianlondon
I know I'm being pedantic, but what is a "seamless" customer experience? One where the customer walks into the lounge but doesn't notice?
See my post #2. More management gibberish!
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Old Mar 30, 2023, 1:24 pm
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Hopefully someone submits a suitable CV otherwise BCG might come in
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Old Mar 30, 2023, 1:30 pm
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Collaborating with various internal and external partners, you will be involved with leading a variety of lounge projects "cost cutting measures" from long term strategic refurbishments to tactical quick wins.
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Old Mar 30, 2023, 1:34 pm
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Originally Posted by Duck1981
Hopefully someone submits a suitable CV otherwise BCG might come in
i doubt. Personally I never apply for any job if I dont know what the salary is going to be or at least an indication. Most people wouldnt apply either. The competitive salary is a good indication that the salary would be probably just above minimum wage. Also I see the word premium in the job description. I remember for years one or two FT members were telling us how BA is not advertising itself as a premium airline oh well.
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Old Mar 30, 2023, 1:47 pm
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This is almost a parody of a thread. A post and instant derision, priceless
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Old Mar 30, 2023, 2:01 pm
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I did see someone at T5B a few weeks ago with contractors having a very serious discussion on what shade of green carpet to go for. The whole pallet of colours was laid out on the floor whilst the BA employee pondered over this very difficult decision.
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