Change fee query
Dec 29, 2022, 9:25 pm
#1
Original Poster
Join Date: Apr 2017
Location: London
Programs: BA Silver
Posts: 2
Change fee query
I am looking to change the date of the return leg of a cash booking I have recently made. The original booking was for Euro Traveller outbound and Club Europe inbound.
In MMB I have clicked through the change booking screen for my CE inbound flight and selected the date I wish to change it to. I am being charged the £1 fair difference but also a £100 change fee. I was under the assumption that I would only be charged a fee for the sector being changed rather than both sectors. So £51 in total.
I found the following under the 'Change my booking' drop down.
"Time/date changes permitted at any time before each flight departure for a change fee of £50 or an upgrade fee of £50 plus any difference in fare. All sectors may be repriced. Changes subject to availability. Fees apply per ticket"
I know it says all sectors may be repriced but I'm only changing 1 sector. Is the £100 fee correct?
In MMB I have clicked through the change booking screen for my CE inbound flight and selected the date I wish to change it to. I am being charged the £1 fair difference but also a £100 change fee. I was under the assumption that I would only be charged a fee for the sector being changed rather than both sectors. So £51 in total.
I found the following under the 'Change my booking' drop down.
"Time/date changes permitted at any time before each flight departure for a change fee of £50 or an upgrade fee of £50 plus any difference in fare. All sectors may be repriced. Changes subject to availability. Fees apply per ticket"
I know it says all sectors may be repriced but I'm only changing 1 sector. Is the £100 fee correct?
Dec 29, 2022, 11:59 pm
#2
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
As far as I remember the change fee for CE usually around the £100 mark sounds correct. Are you sure that the £50 is not for the economy sector?
If you sure that the CE sector change fee was £50 then give BA a call and they will able to have a look at the fare rules. If the website overcharge you they can issue a refund.
If you sure that the CE sector change fee was £50 then give BA a call and they will able to have a look at the fare rules. If the website overcharge you they can issue a refund.
Dec 30, 2022, 1:26 am
#3
Join Date: Aug 2014
Posts: 2,660
I am looking to change the date of the return leg of a cash booking I have recently made. The original booking was for Euro Traveller outbound and Club Europe inbound.
In MMB I have clicked through the change booking screen for my CE inbound flight and selected the date I wish to change it to. I am being charged the £1 fair difference but also a £100 change fee. I was under the assumption that I would only be charged a fee for the sector being changed rather than both sectors. So £51 in total.
I found the following under the 'Change my booking' drop down.
"Time/date changes permitted at any time before each flight departure for a change fee of £50 or an upgrade fee of £50 plus any difference in fare. All sectors may be repriced. Changes subject to availability. Fees apply per ticket"
I know it says all sectors may be repriced but I'm only changing 1 sector. Is the £100 fee correct?
In MMB I have clicked through the change booking screen for my CE inbound flight and selected the date I wish to change it to. I am being charged the £1 fair difference but also a £100 change fee. I was under the assumption that I would only be charged a fee for the sector being changed rather than both sectors. So £51 in total.
I found the following under the 'Change my booking' drop down.
"Time/date changes permitted at any time before each flight departure for a change fee of £50 or an upgrade fee of £50 plus any difference in fare. All sectors may be repriced. Changes subject to availability. Fees apply per ticket"
I know it says all sectors may be repriced but I'm only changing 1 sector. Is the £100 fee correct?
Dec 30, 2022, 2:48 am
#4
Original Poster
Join Date: Apr 2017
Location: London
Programs: BA Silver
Posts: 2
It’s just me on the booking. I suspect Krisz is correct in saying that the change fee for CE is actually £100.
This is not the wording on the booking though. It quotes a £50 change fee when I click on the outbound economy sector. It also quotes £50 if I click to change the inbound CE sector.
However when I actually attempt to change the CE sector I’m charged the £100 fee.
I tested changing just the outbound economy sector and would have only been charged the £50 fee. Changing both sectors £100.
This is not the wording on the booking though. It quotes a £50 change fee when I click on the outbound economy sector. It also quotes £50 if I click to change the inbound CE sector.
However when I actually attempt to change the CE sector I’m charged the £100 fee.
I tested changing just the outbound economy sector and would have only been charged the £50 fee. Changing both sectors £100.
Dec 30, 2022, 3:49 am
#5
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
When I do on a random route a mixed (economy out Business back) it does show £50 change fee and you are right it doesn't say if its different for CE. However if I do that same route as CE on all legs then it comes up as £100 for the change fee. So my guess is that BA website is just wrong and not able to show that the economy sector is £50 and the CE is £100. So BA management my booking correctly charged the fees. I do have an issue to mis-sell it at the first place so if you feel strong about it, I would take some screenshots and ask for a refund of £50. I'm not sure how far you want to go and is your time worth the £50, that's up to you.
Dec 30, 2022, 6:30 am
#6
Join Date: Aug 2014
Posts: 2,660
It’s just me on the booking. I suspect Krisz is correct in saying that the change fee for CE is actually £100.
This is not the wording on the booking though. It quotes a £50 change fee when I click on the outbound economy sector. It also quotes £50 if I click to change the inbound CE sector.
However when I actually attempt to change the CE sector I’m charged the £100 fee.
I tested changing just the outbound economy sector and would have only been charged the £50 fee. Changing both sectors £100.
This is not the wording on the booking though. It quotes a £50 change fee when I click on the outbound economy sector. It also quotes £50 if I click to change the inbound CE sector.
However when I actually attempt to change the CE sector I’m charged the £100 fee.
I tested changing just the outbound economy sector and would have only been charged the £50 fee. Changing both sectors £100.
Dec 30, 2022, 7:58 am
#8
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
change fee nothing to do with the complexity. its just a random number by the airline. The problem is here that BA is not clear on the website and only in this scenario where one leg is ET the other is CE.