Will BA put me on a non-OW flight?
Dec 14, 2022, 6:09 am
#1
Original Poster
Join Date: Mar 2007
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Will BA put me on a non-OW flight?
Due to bad weather and a strike in BRU, BA rebooked me with a 36 delay returning home. But Delta have a direct flight to BRU tonight. Is it worth asking BA to get me on that?
Dec 14, 2022, 6:25 am
#2
Join Date: Aug 2019
Location: Tenerife
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At which point you need to read them the EU261 riot act, and they should refer to a supervisor.
Dec 14, 2022, 6:34 am
#4
Join Date: Sep 2012
Posts: 2,616
You can ask, but they will try and fob you off with something along the lines of we don't have an account with that carrier yada yada. { They run from a policy sheet that doesn't always conform to various passenger rights legislations. }
At which point you need to read them the EU261 riot act, and they should refer to a supervisor.
At which point you need to read them the EU261 riot act, and they should refer to a supervisor.
Dec 15, 2022, 5:14 am
#5
Join Date: Nov 2017
Posts: 3,061
It’s LCCs where they can (legitimately) use the ‘no agreement’ excuse - principally because the LCCs have chosen to opt out of the international standards for airlines working together.
Dec 15, 2022, 5:39 am
#6
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Thank you everyone for the great advice. So I rang the GGL line, told the customer service person that I wanted to get on a DL flight and asked to speak to a supervisor. I was put through fairly promptly, and the supervisor said "didn't the customer service person offer you a DL flight?" which I said they didn't and he said, "they should have and I will book you on the JFK>BRU direct flight immediately". Which he did. So, a very painless experience once I knew it was possible.
Thanks again.
Thanks again.
Dec 15, 2022, 5:57 am
#7
Join Date: Apr 2007
Location: Anywhere
Posts: 6,750
So I rang the GGL line, told the customer service person that I wanted to get on a DL flight and asked to speak to a supervisor. I was put through fairly promptly, and the supervisor said "didn't the customer service person offer you a DL flight?" which I said they didn't and he said, "they should have and I will book you on the JFK>BRU direct flight immediately". Which he did. So, a very painless experience once I knew it was possible.
Dec 15, 2022, 9:38 am
#9
Join Date: Jul 1999
Location: SYD, GOT
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There are some more regular airlines like SK that BA will not deal with - always claim which could be correct that SK will not take their rebooking, which led me to a rebooking on BA connecting with Ethiapian on a fifth freedom OSL/ARN.
Dec 15, 2022, 9:52 am
#10
Join Date: Aug 2014
Posts: 2,677
Yes its only airlines that BA have ticketing agreements with even when in 24 hours so there are some airlines that you cant be rebooked to.
Dec 15, 2022, 10:35 am
#11
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In a previous call I spent an hour with them looking at all airports on the Eastern Seaboard over 2 days on BA and AA. Not once did they offer anything non-OW. Hence my question to the wise folks here.
Dec 15, 2022, 10:56 am
#12
Join Date: Aug 2014
Posts: 2,677
The option to rebook non oneworld carriers is only available if your flight is cancelled within 24 hours of departure.
Dec 16, 2022, 6:47 am
#13
Join Date: Jul 1999
Location: SYD, GOT
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Was rebooked on SQ at T-24, that said emails to GGL/priority line (in flight) did nothing proactive, but airport had me rebooked on QF (missed that option) and SQ. Annoyingly staff meeting at the gate could offer nothing but t say to go to transfer....
Dec 17, 2022, 1:37 am
#14
Join Date: May 2022
Location: GB
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separate bookings because this was a city break when we were dating.