Trying to change O class fare on BA codeshare with QR
Dec 1, 2022, 4:07 am
#1
Original Poster
Join Date: Aug 2012
Programs: BA silver
Posts: 308
Trying to change O class fare on BA codeshare with QR
My niece is booked LHR-Adelaide with QR on a BA flight number booked via the BA website. She wants to extend her time in Australia and is trying to do this via the BA website, which is offering an alternative route via Sydney with BA, which is showing as way cheaper than just moving the date with QR. However when she tries to book this it comes up with ‘there is a fault, try later’. After two days of this she has called BA to be told it has to be referred to the ‘back office’ who will ‘contact her’.
Is the issue her O class fare? Is she likely to be able to get the fare BA is offering on their website?
Any experience gratefully received. Thanks
Is the issue her O class fare? Is she likely to be able to get the fare BA is offering on their website?
Any experience gratefully received. Thanks
Dec 1, 2022, 4:20 am
#2
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Join Date: Feb 2010
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It's more likely the fare rules that matter here, rather than the Booking Class per se. That said O fares are usually relatively cheap and thus flexing the ticket comes at a cost. She should hear back from the back office after a few days, they will put (hopefully) a quote on to the PNR and then a contact centre agent can read back that quote to her.
Dec 1, 2022, 6:24 am
#3
Original Poster
Join Date: Aug 2012
Programs: BA silver
Posts: 308
It's more likely the fare rules that matter here, rather than the Booking Class per se. That said O fares are usually relatively cheap and thus flexing the ticket comes at a cost. She should hear back from the back office after a few days, they will put (hopefully) a quote on to the PNR and then a contact centre agent can read back that quote to her.
Dec 5, 2022, 5:33 am
#4
Original Poster
Join Date: Aug 2012
Programs: BA silver
Posts: 308
I just want to put on record the help I have received from the BA Refund Helper who frequents this board. He got involved last Friday evening, when it looked like there were some complications, and by mid morning Monday everything was sorted.
Real added value from an ‘unsung hero’. If only I had that Golden Ticket!
Real added value from an ‘unsung hero’. If only I had that Golden Ticket!