Denied lounge access at LPA (Gran Canaria)
#1
Original Poster
Join Date: Mar 2014
Location: Helsinki, Finland
Programs: BA/EB/IHG
Posts: 32
Denied lounge access at LPA (Gran Canaria)
I was trying to get to LPA VIP lounge Sala Galdós but was denied access as they allow BAEC only when flying with a BA ticket - I had an AY ticket.
The lady at the counter was very adamant and did say the BA rule for flying Oneworld does not apply at this airport - and now checking the Oneworld website lounge list it is stated exactly so.
Is this a rare exception or are we seeing more of these now post-covid?
The lady at the counter was very adamant and did say the BA rule for flying Oneworld does not apply at this airport - and now checking the Oneworld website lounge list it is stated exactly so.
- British Airways
- Iberia
- Royal Air Maroc
- Access for eligible customers traveling on these oneworld member airlines only.
Is this a rare exception or are we seeing more of these now post-covid?
#2
Join Date: Oct 2009
Location: Scotland
Programs: BA Silver, Hilton Diamond, BD Blue (RIP)
Posts: 2,047
I was trying to get to LPA VIP lounge Sala Galdós but was denied access as they allow BAEC only when flying with a BA ticket - I had an AY ticket.
The lady at the counter was very adamant and did say the BA rule for flying Oneworld does not apply at this airport - and now checking the Oneworld website lounge list it is stated exactly so.
Is this a rare exception or are we seeing more of these now post-covid?
The lady at the counter was very adamant and did say the BA rule for flying Oneworld does not apply at this airport - and now checking the Oneworld website lounge list it is stated exactly so.
- British Airways
- Iberia
- Royal Air Maroc
- Access for eligible customers traveling on these oneworld member airlines only.
Is this a rare exception or are we seeing more of these now post-covid?
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 65,137
This is quite normal for contract lounge locations. It's actually easier to get lounge access now than say 15 years ago since airlines are more likely to coalesce the lounge arrangements. But clearly AY at LPA has a little way to go. LPA is expensive for lounges, BA were late to the game here.
#4
Original Poster
Join Date: Mar 2014
Location: Helsinki, Finland
Programs: BA/EB/IHG
Posts: 32
AY did indeed have access to the lounge at LPA some years ago, but apparently it has become too expensive. I have been successfully accessing most contract lounges pre-covid with BA silver + AY ticket but then they are AY contracts like Aspire at AMS.
#5
Join Date: Aug 2019
Location: United Kingdom
Posts: 1,120
The key here is “Access for eligible customers traveling on these oneworld member airlines only”. AY isn’t on that list and therefore irrespective of your BA status, you would not have been permitted into that lounge unless you had another separate arrangement in the form of Priority Pass, DragonPass etc. I presume in this instance when you mention having an “AY Ticket”, you are implying that you have a ticket for an AY operated flight. If not and you meant you had an AY ticket meaning a 105 stock ticket operated by BA or IB or AT (ie. The eligible operating airlines for this particular lounge) and you were denied access, then the adamance of the lounge agent would’ve been wrong. However, unfortunately for you it looks very much like the agent was applying rules correctly here.
#6
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,403
If you were flying AY then you would not have access as AY has chosen not to pay for its passengers to use that lounge.
if you were flying BA you should have had access.
Who issued your ticket is not a relevant consideration.
if you were flying BA you should have had access.
Who issued your ticket is not a relevant consideration.
#10
Join Date: Apr 2005
Programs: AF/KL FB Plat ; A3 Gold ; HH Gold ; IHG Plat Amb
Posts: 2,390
Just checked in for my LPA HEL flight on Monday. On the boarding pass, lounge access is mentioned for 2 persons (Galdos VIP lounge). Flying C with AY platinum card. Might be something new from this season? The oneworld lounge finder does not list finnair as an eligible airline.
#11
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
Hi.
Was the OP's flight on BA Eurofyler? I'm not sure when they started operations, but I'm leaving LPA tomorrow in Business. I assume it's just classed as BA, considering they're the only BA flights apart from applicable codeshare. Lounge isn't mentioned on MMB, but who can trust that often.
I'm travelling economy on same flights soon with Silver Status. I've checked the OW database, that suggests access is fine with my card even in economy such as standard BA.
Thanks.
Was the OP's flight on BA Eurofyler? I'm not sure when they started operations, but I'm leaving LPA tomorrow in Business. I assume it's just classed as BA, considering they're the only BA flights apart from applicable codeshare. Lounge isn't mentioned on MMB, but who can trust that often.
I'm travelling economy on same flights soon with Silver Status. I've checked the OW database, that suggests access is fine with my card even in economy such as standard BA.
Thanks.
#12
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 6,465
Hi.
Was the OP's flight on BA Eurofyler? I'm not sure when they started operations, but I'm leaving LPA tomorrow in Business. I assume it's just classed as BA, considering they're the only BA flights apart from applicable codeshare. Lounge isn't mentioned on MMB, but who can trust that often.
I'm travelling economy on same flights soon with Silver Status. I've checked the OW database, that suggests access is fine with my card even in economy such as standard BA.
Thanks.
Was the OP's flight on BA Eurofyler? I'm not sure when they started operations, but I'm leaving LPA tomorrow in Business. I assume it's just classed as BA, considering they're the only BA flights apart from applicable codeshare. Lounge isn't mentioned on MMB, but who can trust that often.
I'm travelling economy on same flights soon with Silver Status. I've checked the OW database, that suggests access is fine with my card even in economy such as standard BA.
Thanks.
ba euroflyer is ba so as ow sapphire you should have access to Sala Galdos Lounge.
If you were on an AY flight to Helsinki then no access
#13
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
Thanks. I did know it was Finnair at the start but my mind ran away with me. Good to know should be fine. It's probably one of the few outstation lounges I'd pay for if necessary after the very good refurb .
#14
Join Date: Mar 2018
Posts: 634
Hi.
Was the OP's flight on BA Eurofyler? I'm not sure when they started operations, but I'm leaving LPA tomorrow in Business. I assume it's just classed as BA, considering they're the only BA flights apart from applicable codeshare. Lounge isn't mentioned on MMB, but who can trust that often.
I'm travelling economy on same flights soon with Silver Status. I've checked the OW database, that suggests access is fine with my card even in economy such as standard BA.
Thanks.
Was the OP's flight on BA Eurofyler? I'm not sure when they started operations, but I'm leaving LPA tomorrow in Business. I assume it's just classed as BA, considering they're the only BA flights apart from applicable codeshare. Lounge isn't mentioned on MMB, but who can trust that often.
I'm travelling economy on same flights soon with Silver Status. I've checked the OW database, that suggests access is fine with my card even in economy such as standard BA.
Thanks.
Sent a complaint to BA later and got 'sorry but not sorry' reply. Something about third party lounges can set their own access rules and/or lounge being at capacity.
Have been through LPA twice after that and got in the lounge without issues.