BA’s Gatwick Ground Services
Sep 17, 2022, 10:58 am
#1
Original Poster
Join Date: Oct 2021
Location: London
Posts: 4
BA’s Gatwick Ground Services
Shocking service from “GGS” representing BA at Gatwick. I hadn’t travelled from Gatwick with BA for a few years. I walked up to the Club World check-in area and there was only one staff sitting at the First check-in desk. She was chewing gum and didn’t even greet us! She was rude throughout the whole check-in process and very patronising! What on earth has happened to BA at Gatwick?!
This was also my sister and her family’s first time travelling with BA and they were appalled by her attitude. I’m amazed that such kind of behaviour is acceptable in a supposedly premium airline! The other thing I noticed is that they don’t even wear a BA uniform, just a tacky and cheap looking plain black suit and a white shirt. After that experience, I will avoid Gatwick at all cost in the future!
This was also my sister and her family’s first time travelling with BA and they were appalled by her attitude. I’m amazed that such kind of behaviour is acceptable in a supposedly premium airline! The other thing I noticed is that they don’t even wear a BA uniform, just a tacky and cheap looking plain black suit and a white shirt. After that experience, I will avoid Gatwick at all cost in the future!
Sep 17, 2022, 11:35 am
#2
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
If that single experience changes your travel plans/options I politely suggest a head-wobble is in order. If I had that level of sensitivity I probably wouldn’t fly anywhere!
That said, there are some people out there who should not be in customer-facing positions … and I include some scruffy BA CC in that.
That said, there are some people out there who should not be in customer-facing positions … and I include some scruffy BA CC in that.
Sep 17, 2022, 1:19 pm
#4
Join Date: Nov 2011
Location: London, Babylon-on-Thames
Programs: BAEC Blue (back to Earth)
Posts: 1,510
What's the business reason that BA owned GGS don't wear BA uniforms whereas 3rd party Menzies UK do?
I mean you get what you pay for and BA isn't aspiring to be a premium carrier. It's not something that would have been tolerated in the last or acceptable today from other carriers, the relaxed attitude of the responders above shows BA manage low expectations fairly well 🫤
I mean you get what you pay for and BA isn't aspiring to be a premium carrier. It's not something that would have been tolerated in the last or acceptable today from other carriers, the relaxed attitude of the responders above shows BA manage low expectations fairly well 🫤
Sep 17, 2022, 1:39 pm
#5
Join Date: Dec 2007
Posts: 3,596
Like with most things in life, there's two sides to every story. All we've heard so far is sweeping statements without much context. For example we dont know the class of travel of ALL passengers travelling or in what context the perceived rudeness was encountered. As we're extremely unlikely to hear the corresponding side from the employee, I'll take the middle road and not let this feedback interfere with how I choose to travel moving forward. If Gatwick works for me, Gatwick it shall be.
Sep 17, 2022, 2:58 pm
#6
Join Date: Jul 2013
Location: West Sussex
Programs: BA Gold
Posts: 897
I fly LGW 50% of the time (with BA) and the vast majority of check in experiences are on par with F check in at LHR, albeit less convenient to get to the lounge.
Only once in the last year have I had a different experience and coincidently was a LGW-ALC flight, where the check in staff only just arrived and they manned the F and CW desks, with no one yet serving the WT queue. I wonder if the timings of the first PM ALC flight lines up with the start of the shift.
Only once in the last year have I had a different experience and coincidently was a LGW-ALC flight, where the check in staff only just arrived and they manned the F and CW desks, with no one yet serving the WT queue. I wonder if the timings of the first PM ALC flight lines up with the start of the shift.