Downgraded on a Barclays upgrade voucher
Jul 19, 2022, 8:54 am
#1
Original Poster
Join Date: Jul 2022
Posts: 10
Downgraded on a Barclays upgrade voucher
Like many I am despairing with BA and have a couple of complaints ongoing.
last week my husband and I flew Belfast - LHR- Vienna. We had booked club Europe and used a Barclays upgrade voucher.
10 days before our BFS to LHR leg was cancelled and our only viable option was BFS to LHR with Aer Lingus in economy (we had multiple issues with not being given lounge access/ precook seats despite being bronze/ get the equivalent luggage allowance). Despite quite a number of hours on the phone I was unable to get any of these issues resolved. On the day we arrived into LHR and our flight to Vienna was delayed (2 hrs so no compensation for that). At the gate we proceeded to board in group 1. We were abruptly told we couldn’t board at this time and to take a seat. The entire flight was boarded and I despite asking staff why we were not being permitted on, I was told to sit down and given no information. Eventually when the whole flight was boarded we were told that one of us was to be downgraded to economy.
so out of our 4 flights using a Barclays upgrade voucher 3 were downgraded. I am aware that I will be entitled to a small number of avios refunded, but wondered if I am entitled to the upgrade voucher being refunded, given that it was essentially rendered useless. Any help much appreciated!
last week my husband and I flew Belfast - LHR- Vienna. We had booked club Europe and used a Barclays upgrade voucher.
10 days before our BFS to LHR leg was cancelled and our only viable option was BFS to LHR with Aer Lingus in economy (we had multiple issues with not being given lounge access/ precook seats despite being bronze/ get the equivalent luggage allowance). Despite quite a number of hours on the phone I was unable to get any of these issues resolved. On the day we arrived into LHR and our flight to Vienna was delayed (2 hrs so no compensation for that). At the gate we proceeded to board in group 1. We were abruptly told we couldn’t board at this time and to take a seat. The entire flight was boarded and I despite asking staff why we were not being permitted on, I was told to sit down and given no information. Eventually when the whole flight was boarded we were told that one of us was to be downgraded to economy.
so out of our 4 flights using a Barclays upgrade voucher 3 were downgraded. I am aware that I will be entitled to a small number of avios refunded, but wondered if I am entitled to the upgrade voucher being refunded, given that it was essentially rendered useless. Any help much appreciated!
Jul 21, 2022, 1:34 am
#2
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
This is a tricky one because BA will tell you 'tough luck'.
however you are entitled. they wont restore the voucher or anything like that but you can pursue them for refund under EC261 (check the main thread) for 30% i believe of the business fare --> i would just specify what you want eg 20k avios for the hassle or 300gbp (or whatever value you would put on it). ba will say no and force you down MCOL route.
however you are entitled. they wont restore the voucher or anything like that but you can pursue them for refund under EC261 (check the main thread) for 30% i believe of the business fare --> i would just specify what you want eg 20k avios for the hassle or 300gbp (or whatever value you would put on it). ba will say no and force you down MCOL route.
Jul 21, 2022, 2:04 am
#3
Join Date: Jan 2017
Location: London
Programs: BA Gold
Posts: 847
We’ve seen this lots here with AMEX vouchers but is this the first example we’ve seen here of a downgrade with a Barclays voucher? It might be worth flagging it to Barclays too as they might be interested to know how BA is treating its customers given that the relationship is fairly new.
Jul 21, 2022, 2:24 am
#4
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,566
We’ve seen this lots here with AMEX vouchers but is this the first example we’ve seen here of a downgrade with a Barclays voucher? It might be worth flagging it to Barclays too as they might be interested to know how BA is treating its customers given that the relationship is fairly new.