Long-haul catering changes: announcement on 12 July
Oct 5, 2022, 5:13 am
#363
Join Date: Sep 2016
Location: UK
Programs: BA Executive Club - Gold
Posts: 257
CB
Last edited by cbyrne92; Oct 5, 2022 at 5:14 am Reason: Add quote
Oct 6, 2022, 7:31 am
#364
Join Date: Aug 2017
Posts: 1,395
Spoke with a senior crew member on my MYK to LHR flight on Tuesday.
She confirmed that CW changes are coming and should be here from 1 November. She suggested:
- Back to the original pre-pandemic approach of serving each meal as separate courses, rather than on one tray
- A choice of starter
- A heated/hot pudding option, rather than the cold one
- Hot towels return
If this happens, as she suggested, then looking forward to my 2 November flight to Austin!
She confirmed that CW changes are coming and should be here from 1 November. She suggested:
- Back to the original pre-pandemic approach of serving each meal as separate courses, rather than on one tray
- A choice of starter
- A heated/hot pudding option, rather than the cold one
- Hot towels return
If this happens, as she suggested, then looking forward to my 2 November flight to Austin!
Oct 6, 2022, 7:32 am
#365
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
Spoke with a senior crew member on my MYK to LHR flight on Tuesday.
She confirmed that CW changes are coming and should be here from 1 November. She suggested:
- Back to the original pre-pandemic approach of serving each meal as separate courses, rather than on one tray
- A choice of starter
- A heated/hot pudding option, rather than the cold one
- Hot towels return
If this happens, as she suggested, then looking forward to my 2 November flight to Austin!
She confirmed that CW changes are coming and should be here from 1 November. She suggested:
- Back to the original pre-pandemic approach of serving each meal as separate courses, rather than on one tray
- A choice of starter
- A heated/hot pudding option, rather than the cold one
- Hot towels return
If this happens, as she suggested, then looking forward to my 2 November flight to Austin!
Regards
Oct 6, 2022, 7:57 am
#367
Join Date: May 2018
Location: London
Programs: BA Gold
Posts: 320
Spoke with a senior crew member on my MYK to LHR flight on Tuesday.
She confirmed that CW changes are coming and should be here from 1 November. She suggested:
- Back to the original pre-pandemic approach of serving each meal as separate courses, rather than on one tray
- A choice of starter
- A heated/hot pudding option, rather than the cold one
- Hot towels return
If this happens, as she suggested, then looking forward to my 2 November flight to Austin!
She confirmed that CW changes are coming and should be here from 1 November. She suggested:
- Back to the original pre-pandemic approach of serving each meal as separate courses, rather than on one tray
- A choice of starter
- A heated/hot pudding option, rather than the cold one
- Hot towels return
If this happens, as she suggested, then looking forward to my 2 November flight to Austin!
Oct 6, 2022, 8:38 am
#368
Join Date: Jun 2021
Programs: BAEC Gold
Posts: 539
Oct 8, 2022, 8:42 am
#370
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
Oct 8, 2022, 10:44 am
#371
Join Date: Aug 2017
Posts: 1,395
Will be interesting to see how the crew handle the return of hot towels and individual courses. Hope it doesn't mean a reduction in the drink service/top-ups to accommodate the extra trips up/down the CW aisles.
Oct 8, 2022, 10:48 am
#372
Join Date: Feb 2005
Location: Home
Programs: Virgin FC, Qantas, Golden Circle, Sofitel, Hyatt, Starwood, Nectar, and my Tesco Club Card
Posts: 1,770
That's what I thought. A senior crew member in CE on a recent flight back from BCN had a bit of a rant about hot towels coming back in CW and was basically saying 'over my dead body' as she said the CW cabins are becoming too large to handle with too few CW crew. She claimed they aren't needed and even said a health hazard for crew! I guess the A350, to be fair, is a large CW cabin.
Will be interesting to see how the crew handle the return of hot towels and individual courses. Hope it doesn't mean a reduction in the drink service/top-ups to accommodate the extra trips up/down the CW aisles.
Will be interesting to see how the crew handle the return of hot towels and individual courses. Hope it doesn't mean a reduction in the drink service/top-ups to accommodate the extra trips up/down the CW aisles.
Oct 8, 2022, 12:00 pm
#373
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
That's what I thought. A senior crew member in CE on a recent flight back from BCN had a bit of a rant about hot towels coming back in CW and was basically saying 'over my dead body' as she said the CW cabins are becoming too large to handle with too few CW crew. She claimed they aren't needed and even said a health hazard for crew! I guess the A350, to be fair, is a large CW cabin.<snip>
Regards
Oct 8, 2022, 12:23 pm
#374
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993
I'm all for flogging BA for the crap one tray service but let's reserve critique of the new service until we see evidence of it.
Oct 8, 2022, 12:35 pm
#375
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,043
My last flight in CW (2 weeks ago), the food was just sad and the wine selection embarrassing. So if the "improved catering" is just to bring me that same stuff, in courses, than I'm really not excited and I don't need to wait in order to comment. Literally none of the improvements that chriswiles shared in their post says anything at all about quality, just process. If the report was that food quality was also improving, then I'd fully agree with you on waiting to criticize.
Regards