BA Online seat selection does not work
Apr 9, 2022, 6:59 am
#1
Original Poster
Join Date: Jul 2002
Location: YUL
Programs: Various airline, hotel and credit card programs
Posts: 1,903
BA Online seat selection does not work
Just completed my booking YUL-PRG-YUL for July. As a Silver member, normally I am able to select seats of my choice at booking. This always worked quite well in the past.
This time, the BA reservations assigned seats to me that are OK but not my first choice. At the moment, I cannot change them, though.
I have read a lot about the BA IT system here and I am not really surprised. I hope that this is only one of many temporary glitches.
Anyone else with the same issue?
This time, the BA reservations assigned seats to me that are OK but not my first choice. At the moment, I cannot change them, though.
I have read a lot about the BA IT system here and I am not really surprised. I hope that this is only one of many temporary glitches.
Anyone else with the same issue?
Apr 9, 2022, 7:04 am
#2
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,041
Just completed my booking YUL-PRG-YUL for July. As a Silver member, normally I am able to select seats of my choice at booking. This always worked quite well in the past.
This time, the BA reservations assigned seats to me that are OK but not my first choice. At the moment, I cannot change them, though.
I have read a lot about the BA IT system here and I am not really surprised. I hope that this is only one of many temporary glitches.
Anyone else with the same issue?
This time, the BA reservations assigned seats to me that are OK but not my first choice. At the moment, I cannot change them, though.
I have read a lot about the BA IT system here and I am not really surprised. I hope that this is only one of many temporary glitches.
Anyone else with the same issue?
Silver can select seats at the time of booking, with the exception of exit row seats on long haul flights (some folks miss this nuance)
Regards
Apr 9, 2022, 7:08 am
#3
Join Date: Jan 2016
Location: York, UK
Programs: BAEC Gold, Honors Diamond
Posts: 1,184
My first thought as you mentioned booking by phone, is that this has had to be sent off to be ticketed.
If your booking hasn't been ticketed yet you won't be able to select a seat.
If you go into the flight details page in the BA app right at the bottom there is a ticket number field, if this is blank then that's probably why.
If your booking hasn't been ticketed yet you won't be able to select a seat.
If you go into the flight details page in the BA app right at the bottom there is a ticket number field, if this is blank then that's probably why.
Apr 9, 2022, 7:48 am
#4
Original Poster
Join Date: Jul 2002
Location: YUL
Programs: Various airline, hotel and credit card programs
Posts: 1,903
Also, I have been on BA94/BA95 many times over the last decade or so. That's why I would not expect any surprises of this kind.
Apr 9, 2022, 7:50 am
#5
Original Poster
Join Date: Jul 2002
Location: YUL
Programs: Various airline, hotel and credit card programs
Posts: 1,903
My first thought as you mentioned booking by phone, is that this has had to be sent off to be ticketed.
If your booking hasn't been ticketed yet you won't be able to select a seat.
If you go into the flight details page in the BA app right at the bottom there is a ticket number field, if this is blank then that's probably why.
If your booking hasn't been ticketed yet you won't be able to select a seat.
If you go into the flight details page in the BA app right at the bottom there is a ticket number field, if this is blank then that's probably why.
BA.com gives me a message 'online selection tool is not available', you can call us to change your seat. Not ready to spend my life on hold.
Apr 10, 2022, 2:04 am
#6
Join Date: Jun 2018
Programs: BA, Avis, Amex
Posts: 414
Readers may get the impassion that exit rows are blocked for silver (such as basinets seats at times).
Apr 10, 2022, 2:09 am
#7
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
Just completed my booking YUL-PRG-YUL for July. As a Silver member, normally I am able to select seats of my choice at booking. This always worked quite well in the past.
This time, the BA reservations assigned seats to me that are OK but not my first choice. At the moment, I cannot change them, though.
I have read a lot about the BA IT system here and I am not really surprised. I hope that this is only one of many temporary glitches.
Anyone else with the same issue?
This time, the BA reservations assigned seats to me that are OK but not my first choice. At the moment, I cannot change them, though.
I have read a lot about the BA IT system here and I am not really surprised. I hope that this is only one of many temporary glitches.
Anyone else with the same issue?
I presume no complicating factors here, so just booked online as normal?
May be worth just leaving a day or so and re-trying. As you note, it should normally work.
Apr 10, 2022, 2:11 am
#8
Join Date: May 2009
Location: SAT
Programs: Marriott Titanium, Hilton and Wyndham Diamond, Hyatt Globalist, Delta Plat, United Silver, Hertz PC
Posts: 723
How is anyone supposed to know that? Being a little testy with this reply.
Apr 10, 2022, 4:41 am
#9
Original Poster
Join Date: Jul 2002
Location: YUL
Programs: Various airline, hotel and credit card programs
Posts: 1,903
what date is your YUL-LHR flight and LHR-YUL flight? Are you finding the same problem for your LHR-PRG and PRG-LHR flights?
I presume no complicating factors here, so just booked online as normal?
May be worth just leaving a day or so and re-trying. As you note, it should normally work.
I presume no complicating factors here, so just booked online as normal?
May be worth just leaving a day or so and re-trying. As you note, it should normally work.
Apr 10, 2022, 7:49 am
#10
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,041
How is anyone here supposed to know that you've been "on BA94/BA95 many times over the last decade or so?"
Regards