Parents stuck at LHR, MMB can't rebook
Mar 30, 2022, 3:27 pm
#16
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
If they share the same surname, you can make one claim with everything on it. If they have different surnames it will be faster to split the claim into two halves. But either way, claim for everything and point out that doing this saved the airline from a hotel bill. In the past they still racheted back taxi fares to £50 per person.
Mar 30, 2022, 3:52 pm
#17
Original Poster
Join Date: Oct 2017
Posts: 179
If they share the same surname, you can make one claim with everything on it. If they have different surnames it will be faster to split the claim into two halves. But either way, claim for everything and point out that doing this saved the airline from a hotel bill. In the past they still racheted back taxi fares to £50 per person.
Mar 31, 2022, 10:27 am
#18
Join Date: Jul 2012
Location: U.K.
Programs: BA Gold
Posts: 351
BA1315
Cancelled while in the lounge, quote, ' collect your bags at the carousel and leave the lounge immediately its now closed ' as two police officers appeared. No assistance from BA, nothing on MMB, apart from call the duty office, that asks us to email them its pathetic. Ended up on EZY to LTN taxi to Heathrow arrived 4 hours late. These things happen but trying to ger hold of BA is impossible thats not beyond their control! Got through on phone they cant help either apart from they have emailed the duty office as well. What a shambles!
Mar 31, 2022, 10:53 am
#19
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,380
Dont be so sure on that. In the case of delayed luggaGe BA wouldn’t pay £30 for a return taxi to the airport to get my bag on later flight but would have paid for a new pair of trousers and shirt even though it cost more. Would be a MCOL to see if BA cave. At least 2 x EU261 to cover.